FAQs
1. Do you have a catalog or menu?
Yes. You can view our full premium fabric collection and shop online here:
👉 https://www.mauthuqluxe.com
2. Can I change or cancel my order?
Changes or cancellations are possible only before processing or dispatch.
Please contact us immediately (within 24hrs) with:
- Full name
- Phone number
- Order number
- Requested change
WhatsApp: +234 813 787 5927
3. Do you offer wholesale or bulk orders?
Yes. We supply designers, boutiques, resellers, and individuals buying in large quantities.
For bulk pricing:
Visit our website
Or message us with fabric type, colours, and estimated yards
4. How long does delivery take?
Delivery typically takes 2–7 working days, depending on your location.
Pickup in Kano is also available.
5. What are your delivery fees?
Delivery fees vary by location:
- Kano city: from ₦1,269
- Other Northern states: from ₦5,469
- Lagos: from ₦7,869
- Other areas: from ₦8,989
Orders of ₦150,000 and above qualify for free delivery.
6. Do you deliver nationwide?
Yes, we deliver across Nigeria through trusted logistics partners.
Tell us your exact area and state to confirm fees and timeline.
7. What if my order is wrong or defective?
You may request a return within 3 days (72 hours) of receiving your order if:
- Fabric is unused
- Unwashed
- Uncut
- Unaltered
- Undamaged
- In original packaging
Refunds are processed after inspection.
Cut or altered fabrics cannot be returned.
Full policy:
https://www.mauthuqluxe.com/return-and-refund-policy
8. How do refunds work?
If approved, refunds are processed within 3–7 business days to:
- Your original payment method or,
- Store credit (if preferred)
Shipping fees are non-refundable unless the error is from our side.
9. How do I place an order?
You can:
Option 1 – Website
- Visit www.mauthuqluxe.com
- Select fabric & quantity
- Add quantity (Mostly number of yards needed)
- Add to cart
- Checkout (Delivery method & payment method)
- Click send order to WhatsApp (Optional but recommended)
Option 2 – WhatsApp
Send fabric name, colour, yards, and delivery details.
10. Is there a minimum order?
No minimum order value.
However, orders above ₦150,000 qualify for free delivery.
11. Still have a question?
If your question wasn’t answered above, we’re happy to assist you.
Kindly reach out to us via:
📱 WhatsApp: +234 813 787 5927
🌐 Website: https://www.mauthuqluxe.com
Our team will respond as quickly as possible during working hours.
Yes. You can view our full premium fabric collection and shop online here:
👉 https://www.mauthuqluxe.com
2. Can I change or cancel my order?
Changes or cancellations are possible only before processing or dispatch.
Please contact us immediately (within 24hrs) with:
- Full name
- Phone number
- Order number
- Requested change
WhatsApp: +234 813 787 5927
3. Do you offer wholesale or bulk orders?
Yes. We supply designers, boutiques, resellers, and individuals buying in large quantities.
For bulk pricing:
Visit our website
Or message us with fabric type, colours, and estimated yards
4. How long does delivery take?
Delivery typically takes 2–7 working days, depending on your location.
Pickup in Kano is also available.
5. What are your delivery fees?
Delivery fees vary by location:
- Kano city: from ₦1,269
- Other Northern states: from ₦5,469
- Lagos: from ₦7,869
- Other areas: from ₦8,989
Orders of ₦150,000 and above qualify for free delivery.
6. Do you deliver nationwide?
Yes, we deliver across Nigeria through trusted logistics partners.
Tell us your exact area and state to confirm fees and timeline.
7. What if my order is wrong or defective?
You may request a return within 3 days (72 hours) of receiving your order if:
- Fabric is unused
- Unwashed
- Uncut
- Unaltered
- Undamaged
- In original packaging
Refunds are processed after inspection.
Cut or altered fabrics cannot be returned.
Full policy:
https://www.mauthuqluxe.com/return-and-refund-policy
8. How do refunds work?
If approved, refunds are processed within 3–7 business days to:
- Your original payment method or,
- Store credit (if preferred)
Shipping fees are non-refundable unless the error is from our side.
9. How do I place an order?
You can:
Option 1 – Website
- Visit www.mauthuqluxe.com
- Select fabric & quantity
- Add quantity (Mostly number of yards needed)
- Add to cart
- Checkout (Delivery method & payment method)
- Click send order to WhatsApp (Optional but recommended)
Option 2 – WhatsApp
Send fabric name, colour, yards, and delivery details.
10. Is there a minimum order?
No minimum order value.
However, orders above ₦150,000 qualify for free delivery.
11. Still have a question?
If your question wasn’t answered above, we’re happy to assist you.
Kindly reach out to us via:
📱 WhatsApp: +234 813 787 5927
🌐 Website: https://www.mauthuqluxe.com
Our team will respond as quickly as possible during working hours.