FAQ
❓ Frequently Asked Questions – Luxe Escape Beauty Empire
We’re here to help! Below are answers to some of the most common questions we receive about our products, services, and policies.
⸻
💄 PRODUCTS & RESULTS
Q: Are your products safe for all skin types?
A: Yes! Our products are formulated with safe, skin-loving ingredients and are suitable for all skin types. However, we recommend a patch test before full use, especially for sensitive skin.
Q: How soon will I see results?
A: Many customers see noticeable improvements within 3–7 days of consistent use. Full results may take 2–4 weeks, depending on your skin type and concern.
Q: Can I use multiple products in your line at once?
A: Absolutely! Our products are designed to work together. We recommend using our complete sets for faster, more effective results.
Q: Do you offer products for dark knuckles, acne, stretch marks, or hyperpigmentation?
A: Yes! We have specially formulated solutions for each of these concerns. Check our treatment sets or message us for personalized recommendations.
⸻
📦 ORDERS & DELIVERY
Q: How do I place an order?
A: You can order via:
• WhatsApp
• Instagram/Facebook DM
• In-store visit (if applicable)
• Our online shop (if available)
Q: Do you offer delivery services?
A: Yes, we deliver nationwide in Cameroon within 1–3 working days. We also ship internationally on request.
Q: Can I pay on delivery?
A: Cash on Delivery is available in select locations. Otherwise, we require Mobile Money or Bank Transfer to confirm your order.
⸻
🔁 RETURNS & EXCHANGES
Q: Can I return a product if it doesn’t work for me?
A: Due to hygiene and safety concerns, we do not accept returns on opened or used products. However, if your item arrives damaged, we will replace it.
Q: What should I do if my order arrives damaged?
A: Please contact us within 24 hours of receiving your order. Send clear photos of the item and packaging, and we’ll resolve it promptly.
⸻
💬 CONSULTATIONS & CUSTOM RECOMMENDATIONS
Q: I’m not sure which product is right for me. Can you help?
A: Yes! We offer free skin consultations. Message us your concerns and a clear photo (optional), and we’ll recommend the best products for your skin.
Q: Do you customize products?
A: Yes, we offer customized solutions based on your skin tone and specific skin issues.
We’re here to help! Below are answers to some of the most common questions we receive about our products, services, and policies.
⸻
💄 PRODUCTS & RESULTS
Q: Are your products safe for all skin types?
A: Yes! Our products are formulated with safe, skin-loving ingredients and are suitable for all skin types. However, we recommend a patch test before full use, especially for sensitive skin.
Q: How soon will I see results?
A: Many customers see noticeable improvements within 3–7 days of consistent use. Full results may take 2–4 weeks, depending on your skin type and concern.
Q: Can I use multiple products in your line at once?
A: Absolutely! Our products are designed to work together. We recommend using our complete sets for faster, more effective results.
Q: Do you offer products for dark knuckles, acne, stretch marks, or hyperpigmentation?
A: Yes! We have specially formulated solutions for each of these concerns. Check our treatment sets or message us for personalized recommendations.
⸻
📦 ORDERS & DELIVERY
Q: How do I place an order?
A: You can order via:
• Instagram/Facebook DM
• In-store visit (if applicable)
• Our online shop (if available)
Q: Do you offer delivery services?
A: Yes, we deliver nationwide in Cameroon within 1–3 working days. We also ship internationally on request.
Q: Can I pay on delivery?
A: Cash on Delivery is available in select locations. Otherwise, we require Mobile Money or Bank Transfer to confirm your order.
⸻
🔁 RETURNS & EXCHANGES
Q: Can I return a product if it doesn’t work for me?
A: Due to hygiene and safety concerns, we do not accept returns on opened or used products. However, if your item arrives damaged, we will replace it.
Q: What should I do if my order arrives damaged?
A: Please contact us within 24 hours of receiving your order. Send clear photos of the item and packaging, and we’ll resolve it promptly.
⸻
💬 CONSULTATIONS & CUSTOM RECOMMENDATIONS
Q: I’m not sure which product is right for me. Can you help?
A: Yes! We offer free skin consultations. Message us your concerns and a clear photo (optional), and we’ll recommend the best products for your skin.
Q: Do you customize products?
A: Yes, we offer customized solutions based on your skin tone and specific skin issues.