🧾 Luut SLU — Store Policies
Welcome to Luut SLU.
We value every customer and aim to create a transparent, safe, and enjoyable shopping experience for everyone in our community.
Please take a moment to read through our key store policies below.
💬 1. About Luut SLU
Luut SLU is an online-based reselling business in Saint Lucia 🇱🇨 that connects customers with high-quality, exclusive products through in-person meetups.
We currently do not operate any physical storefronts or offer island-wide delivery services.
All purchases, exchanges, and handovers are arranged directly between Luut SLU representatives and customers at secure public meetup locations.
💰 2. Payments
Payments are accepted through cash or agreed electronic transfer at or before the meetup.
All prices are listed in Eastern Caribbean Dollars (EC$) and are final unless otherwise stated.
For custom or pre-order items, a deposit may be required to confirm your order.
Please keep proof of payment (receipt, screenshot, or transfer confirmation) for verification.
📍 3. Meetups
Meetups are scheduled by appointment only, confirmed via WhatsApp or TakeApp chat.
Customers are encouraged to arrive on time at the agreed location.
For safety, all meetups take place in public, well-lit areas (e.g., malls, commercial zones).
If you cannot attend a scheduled meetup, please contact us at least 2 hours in advance to reschedule.
🔁 4. Returns & Exchanges
Because many of our items are limited or exclusive, all sales are final unless an item is proven defective or significantly different from its description.
If an issue arises, please contact us within 24 hours of receiving your item.
To be eligible for review, the product must be unused, in its original condition, and accompanied by proof of purchase.
Luut SLU reserves the right to approve or deny exchange requests after inspection.
⚠️ 5. Cancellations
Orders can be cancelled before the meetup is confirmed.
Once a meetup time and place have been agreed upon, cancellations must be made at least 2 hours in advance.
Repeated cancellations or no-shows may result in account restrictions or refusal of future orders.
🧠 6. Content & Media
Luut SLU may feature customer purchases, events, or collaborations on our social media platforms (with permission).
By engaging with our brand, you may be invited to participate in content creation that highlights the Luut community and lifestyle.
🔒 7. Privacy & Data Policy
Your privacy matters to us. Luut SLU is committed to protecting the personal information you share when shopping, messaging, or interacting with our platforms.
🪪 What Information We Collect
We may collect:
Your name, phone number, or email address (for order confirmations and communication)
Order details, including items purchased and meetup information
Payment confirmations (no credit card or banking information is stored)
Any messages or feedback you voluntarily share via WhatsApp, TakeApp, or social media
🔐 How We Use Your Information
Your data is used only to:
Confirm and fulfill orders
Communicate updates or changes about your purchase
Improve our services and customer experience
Send occasional updates about new drops or community events (only if you opt in)
🚫 What We Don’t Do
We never sell, rent, or share your personal data with third parties for marketing purposes.
We don’t store payment details beyond what’s needed to verify a transaction.
We don’t track user activity outside of our business platforms.
🧾 Data Retention
We keep customer data only as long as needed for business purposes or as required by law. You may request to update or delete your information anytime by contacting us directly.
🛡️ Security
We take reasonable measures to keep your data safe from unauthorized access or misuse. However, please remember that no online platform is 100% risk-free, so always use caution when sharing sensitive information.
🤝 8. Community Values
Luut SLU is built on respect, trust, and collaboration.
We encourage positive interactions among customers, partners, and other sellers we collaborate with.
Harassment, discrimination, or misuse of our brand’s name or images will not be tolerated.
🛠️ 9. Policy Updates
We’re constantly evolving and may update these policies to improve transparency and service quality.
Any major changes will be shared through our official channels (website, social media, or TakeApp store).
💎 Luut SLU — Online. Authentic. Evolving. Always for the community.
📩 For any questions or concerns, contact us via WhatsApp or email at [your contact email/number].
We value every customer and aim to create a transparent, safe, and enjoyable shopping experience for everyone in our community.
Please take a moment to read through our key store policies below.
💬 1. About Luut SLU
Luut SLU is an online-based reselling business in Saint Lucia 🇱🇨 that connects customers with high-quality, exclusive products through in-person meetups.
We currently do not operate any physical storefronts or offer island-wide delivery services.
All purchases, exchanges, and handovers are arranged directly between Luut SLU representatives and customers at secure public meetup locations.
💰 2. Payments
Payments are accepted through cash or agreed electronic transfer at or before the meetup.
All prices are listed in Eastern Caribbean Dollars (EC$) and are final unless otherwise stated.
For custom or pre-order items, a deposit may be required to confirm your order.
Please keep proof of payment (receipt, screenshot, or transfer confirmation) for verification.
📍 3. Meetups
Meetups are scheduled by appointment only, confirmed via WhatsApp or TakeApp chat.
Customers are encouraged to arrive on time at the agreed location.
For safety, all meetups take place in public, well-lit areas (e.g., malls, commercial zones).
If you cannot attend a scheduled meetup, please contact us at least 2 hours in advance to reschedule.
🔁 4. Returns & Exchanges
Because many of our items are limited or exclusive, all sales are final unless an item is proven defective or significantly different from its description.
If an issue arises, please contact us within 24 hours of receiving your item.
To be eligible for review, the product must be unused, in its original condition, and accompanied by proof of purchase.
Luut SLU reserves the right to approve or deny exchange requests after inspection.
⚠️ 5. Cancellations
Orders can be cancelled before the meetup is confirmed.
Once a meetup time and place have been agreed upon, cancellations must be made at least 2 hours in advance.
Repeated cancellations or no-shows may result in account restrictions or refusal of future orders.
🧠 6. Content & Media
Luut SLU may feature customer purchases, events, or collaborations on our social media platforms (with permission).
By engaging with our brand, you may be invited to participate in content creation that highlights the Luut community and lifestyle.
🔒 7. Privacy & Data Policy
Your privacy matters to us. Luut SLU is committed to protecting the personal information you share when shopping, messaging, or interacting with our platforms.
🪪 What Information We Collect
We may collect:
Your name, phone number, or email address (for order confirmations and communication)
Order details, including items purchased and meetup information
Payment confirmations (no credit card or banking information is stored)
Any messages or feedback you voluntarily share via WhatsApp, TakeApp, or social media
🔐 How We Use Your Information
Your data is used only to:
Confirm and fulfill orders
Communicate updates or changes about your purchase
Improve our services and customer experience
Send occasional updates about new drops or community events (only if you opt in)
🚫 What We Don’t Do
We never sell, rent, or share your personal data with third parties for marketing purposes.
We don’t store payment details beyond what’s needed to verify a transaction.
We don’t track user activity outside of our business platforms.
🧾 Data Retention
We keep customer data only as long as needed for business purposes or as required by law. You may request to update or delete your information anytime by contacting us directly.
🛡️ Security
We take reasonable measures to keep your data safe from unauthorized access or misuse. However, please remember that no online platform is 100% risk-free, so always use caution when sharing sensitive information.
🤝 8. Community Values
Luut SLU is built on respect, trust, and collaboration.
We encourage positive interactions among customers, partners, and other sellers we collaborate with.
Harassment, discrimination, or misuse of our brand’s name or images will not be tolerated.
🛠️ 9. Policy Updates
We’re constantly evolving and may update these policies to improve transparency and service quality.
Any major changes will be shared through our official channels (website, social media, or TakeApp store).
💎 Luut SLU — Online. Authentic. Evolving. Always for the community.
📩 For any questions or concerns, contact us via WhatsApp or email at [your contact email/number].