The Beauty of Natural Materials
Every piece is hand-strung using natural crystals and freshwater pearls. Because these are formed by nature, no two stones or pearls will ever be exactly identical. Before purchasing, please understand that minor variations in color, shape, size and natural inclusions or small surface marks are normal, making your piece unique and one-of-a-kind.
Returns & Exchanges
We do not accept returns, refunds or exchanges for a change of mind, slight natural variations in the stones, or incorrect sizing ordered by the customer. Please review the length and hardware details carefully before checking out.
Repairs & Breakages
We use durable materials designed to withstand the water, sweat and daily wear. However, delicate jewelry still requires mindful handling. If your piece arrives damaged or experiences a structural failure within 14 days of delivery, we will repair it free of charge. The customer is responsible for the shipping costs to send the item back for repair. We highly recommend using a trackable shipping method, as we are not liable for items lost in transit during a return. We will cover the shipping cost to send the repaired piece back to you. Repairs requested after 14 days, or damage resulting from rough pulling, snagging or accidents, may incur a small restringing or hardware replacement fee.
Care & Wear
While our hardware is tarnish-resistant, sweat-proof and safe for daily wear, the natural gemstones and pearls attached to them are organic materials. To preserve the glowing luster of your freshwater pearls, we strongly recommend keeping them away from harsh chemicals, perfumes and removing them before a hot shower or swimming in chlorinated pools. We reserve the right to decline repairs or replacements for items that show obvious signs of severe water damage to the pearls or extreme chemical exposure.
Shipping & Lost Mail
All orders are carefully packed and dispatched via tracked courier. Once a package has been handed over to the courier partner, we are not liable for delayed deliveries, stolen packages, or lost mail. If your tracking indicates that the package was delivered but you have not received it, please contact the courier directly to file a claim. We will assist you in providing any necessary proof of shipment.