Returns & Shipping
Shipping Information
We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 72-hour period where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimise the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.
Delivery Options
Express: 2000frw
Returns
Our policy lasts 24hrs. If 24hrs have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unopened in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/mobile money account again.
If you’ve done that and you still have not received your refund yet, please contact us via WhatsApp.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message on WhatsApp and follow the return instructions provided with our delivery person.
Shipping
To return your product, you should follow the return instructions provided with our delivery person. .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 72-hour period where your items will be processed and dispatched.
While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe.
We work closely with our shipping partner to minimise the potential impact of delays to our international customers. However, we are not responsible for any custom clearance delays.
Delivery Options
Express: 2000frw
Returns
Our policy lasts 24hrs. If 24hrs have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unopened in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank/mobile money account again.
If you’ve done that and you still have not received your refund yet, please contact us via WhatsApp.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message on WhatsApp and follow the return instructions provided with our delivery person.
Shipping
To return your product, you should follow the return instructions provided with our delivery person. .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.