1. Machine Wash & Dry OnlyOnly items suitable for machine washing and tumble drying are accepted. No hand-wash or dry-clean items.
2. Washing ProcessLaundry will be processed using standard washing agents including detergent, fabric softener, and sanitiser.
3. Not Accepted ItemsDo not include heavily soiled items (urine, faeces, blood, chemicals, heavy oil), musty items, shoes, carpets, or floor mats.
4. Unsuitable MaterialsItems containing leather, blackout curtains, PVC, plastic, or similar synthetic materials should not be sent.
5. Package LimitsLaundry must comply with the selected package size and load limits. Overloaded bags may be returned or processed with additional charges.
6. Hazardous ItemsFlammable or hazardous materials are strictly prohibited.
7. Care & LiabilityCustomers must check care labels. We are not liable for colour bleeding, shrinkage, wear and tear, or pre-existing damage.
8. ValuablesPlease remove all personal items from pockets. We are not responsible for lost items.
9. Orders & RefundsOrders are confirmed after payment. No cancellation or refund once processing has begun.
By placing an order, you acknowledge and agree to the full Terms & Conditions.
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