FAQs
FAQs - Find Answers
Frequently Asked Questions
1. What is alkaline water, and how does it benefit my health?
Alkaline water has a naturally higher pH level than regular drinking water, typically between 7.5 and 9.5. Lasena Water, with a pH of 7.78, helps neutralize acidity in the body, improve hydration, support digestion, and promote better energy levels. It’s also enriched with essential minerals that support wellness.
2. How is Lasena Water different from regular bottled water?
Unlike standard bottled water, Lasena Water is naturally alkaline and mineral-rich. It is sourced from pristine springs and scientifically purified to preserve its health-enhancing properties. It delivers more than hydration, it supports a balanced, health-conscious lifestyle.
3. What makes Lasena Water stand out from other water brands?
Lasena Water is a premium alkaline brand offering a luxury hydration experience. Naturally sourced, scientifically tested, and carefully bottled, it combines purity, smooth taste, and wellness in every sip. It’s trusted by health professionals and discerning consumers alike.
4. What bottle sizes do you offer?
We offer different convenient sizes to suit every hydration need:
35cl
50cl
75cl
1 Liter
20.5 Liter Dispenser Bottle
👉 Buy 10 packs, get 1 pack free with our ongoing bundle offer.
5. How do I place an order?
Simply visit Us, select your preferred sizes and quantities, and check out. You’ll get a confirmation message and a WhatsApp link to finalize payment or chat with customer support.
6. Where do you deliver, and how does it work?
We deliver to Lagos, Abuja, and Ibadan only. You can choose:
Standard Delivery – ₦5,000 (within 3 working days)
Express Delivery – ₦10,000 (within 24–48 hours)
⚡ Next-day delivery available for express orders placed before 1PM.
7. Is there a minimum order?
Yes. We require a minimum of 4 packs or 4 dispenser bottles per order or a total order value of ₦23,000 for delivery.
8. How do I pay for my order?
We accept:
Secure online payment , Bank transfer, USSD payments
📷 If paying via bank transfer, you’ll receive a link to upload proof of payment for verification.
9. Is Lasena Water safe for everyone?
Absolutely. Lasena Water is safe for children, pregnant women, and individuals with health sensitivities. It’s 100% natural and free from additives. If you have specific medical concerns, consult your doctor before changing your hydration routine.
10. How should I store Lasena Water?
Keep bottles in a cool, dry place, away from direct sunlight or heat. Proper storage maintains its mineral balance and crisp taste.
11. Do you offer subscriptions or loyalty points?
Loyalty Program: Earn points on every order and redeem them for free packs or exclusive gifts.
12. Can I return or exchange my order?
Water products are non-returnable once opened, but if there’s an issue, we’ll make it right. Review our Return Policy or contact support—we’re happy to help.
13. How do I contact customer support?
📩 Email: contactlasenawater@gmail.com
💬 WhatsApp: 07035501579
📞 Phone: See Contact Us page
We respond within 24 hours.
Frequently Asked Questions
1. What is alkaline water, and how does it benefit my health?
Alkaline water has a naturally higher pH level than regular drinking water, typically between 7.5 and 9.5. Lasena Water, with a pH of 7.78, helps neutralize acidity in the body, improve hydration, support digestion, and promote better energy levels. It’s also enriched with essential minerals that support wellness.
2. How is Lasena Water different from regular bottled water?
Unlike standard bottled water, Lasena Water is naturally alkaline and mineral-rich. It is sourced from pristine springs and scientifically purified to preserve its health-enhancing properties. It delivers more than hydration, it supports a balanced, health-conscious lifestyle.
3. What makes Lasena Water stand out from other water brands?
Lasena Water is a premium alkaline brand offering a luxury hydration experience. Naturally sourced, scientifically tested, and carefully bottled, it combines purity, smooth taste, and wellness in every sip. It’s trusted by health professionals and discerning consumers alike.
4. What bottle sizes do you offer?
We offer different convenient sizes to suit every hydration need:
35cl
50cl
75cl
1 Liter
20.5 Liter Dispenser Bottle
👉 Buy 10 packs, get 1 pack free with our ongoing bundle offer.
5. How do I place an order?
Simply visit Us, select your preferred sizes and quantities, and check out. You’ll get a confirmation message and a WhatsApp link to finalize payment or chat with customer support.
6. Where do you deliver, and how does it work?
We deliver to Lagos, Abuja, and Ibadan only. You can choose:
Standard Delivery – ₦5,000 (within 3 working days)
Express Delivery – ₦10,000 (within 24–48 hours)
⚡ Next-day delivery available for express orders placed before 1PM.
7. Is there a minimum order?
Yes. We require a minimum of 4 packs or 4 dispenser bottles per order or a total order value of ₦23,000 for delivery.
8. How do I pay for my order?
We accept:
Secure online payment , Bank transfer, USSD payments
📷 If paying via bank transfer, you’ll receive a link to upload proof of payment for verification.
9. Is Lasena Water safe for everyone?
Absolutely. Lasena Water is safe for children, pregnant women, and individuals with health sensitivities. It’s 100% natural and free from additives. If you have specific medical concerns, consult your doctor before changing your hydration routine.
10. How should I store Lasena Water?
Keep bottles in a cool, dry place, away from direct sunlight or heat. Proper storage maintains its mineral balance and crisp taste.
11. Do you offer subscriptions or loyalty points?
Loyalty Program: Earn points on every order and redeem them for free packs or exclusive gifts.
12. Can I return or exchange my order?
Water products are non-returnable once opened, but if there’s an issue, we’ll make it right. Review our Return Policy or contact support—we’re happy to help.
13. How do I contact customer support?
📩 Email: contactlasenawater@gmail.com
💬 WhatsApp: 07035501579
📞 Phone: See Contact Us page
We respond within 24 hours.