FAQs
Home based floral studio in Bukit Jalil, Kuala Lumpur
Delivery and self pick up available
No walk ins, appointment only
Ordering and Contact
1 How do I place an order
You may place an order via WhatsApp, Instagram, or directly online through our TakeApp store for standard bouquets.
2 How early should I order
Standard days 1 to 3 days in advance. Peak seasons order as early as possible as slots fill quickly.
3 Do you accept same day orders
Subject to slot availability. Please message us with your preferred time and budget to check.
4 Do you accept last minute orders during peak season
Only if production slots become available. Priority is given to confirmed orders.
5 What information do you need to confirm my order
Please provide the bouquet name or reference photo, delivery or self pick up details, date and time, full address, recipient contact, message card wording, and payment proof.
6 Can I reserve a slot without payment
Slots are only secured after payment confirmation.
Delivery and Self Pick Up
7 Do you offer delivery
Yes. We deliver across Kuala Lumpur and selected Selangor areas.
8 What delivery partners do you use
Lalamove and Grab are commonly used. Customers may also arrange their own driver.
9 How is delivery fee calculated
Based on distance, timing, and driver availability. We will advise the estimated fee before confirmation.
10 Do you offer self pick up
Yes. Self pick up is available at Kiara Residence 2, Bukit Jalil from 9am to 6pm by appointment only.
11 Can I walk in to buy flowers
No. We do not accept walk ins. All orders are by appointment or pre order only.
12 What happens if the driver is late
We will coordinate accordingly. Delays may occur due to traffic, weather, or peak periods.
13 Can you deliver at an exact time
We can arrange a time window. Exact timing depends on traffic and driver availability.
14 What if the recipient is not available
We will contact the recipient. If there is no response, we will instruct the driver to leave the flowers at the lobby or a secure area and request proof of delivery.
15 Can you deliver to hospitals, offices, hotels, or condos
Yes. Please provide full address details and recipient contact information.
Payment and Pricing
16 What payment methods do you accept
We accept TNG QR and bank transfer. Please send payment proof to confirm your order.
17 Are your prices fixed
Standard designs are fixed. Custom designs vary based on flower availability and budget.
18 Why are flower prices higher during festive seasons
Supply is limited and demand increases, especially for roses and imported blooms.
19 Can you work within my budget
Yes. Share your budget and preferred colour theme and we will recommend suitable options.
20 Do you charge extra for customisation
Some custom requests may incur additional charges depending on materials and complexity.
Product Range
21 What do you specialise in
Fresh bouquets, roses, tulips, orchid arrangements, preserved and soap florals, grand opening stands, graduation, bridal, and condolence arrangements.
22 Do you offer grand opening stands
Yes. We provide congratulation stands for business openings and corporate events.
23 Do you provide condolence flowers
Yes. We provide condolence arrangements. Please share the venue and preferred timing.
24 Do you do bridal bouquets
Yes. Advance booking is recommended for bridal florals.
25 Do you sell floral boxes
Yes. Availability depends on season and stock.
26 Do you have bestsellers
Yes. Our bestsellers and designer’s choice options are available for easy selection.
Flower Availability and Customisation
27 Can I request specific flowers such as tulips or hydrangea
Yes, subject to seasonal availability and supplier stock.
28 Do you have roses all year round
Yes, though certain colours and premium grades may vary by season.
29 Can you match a reference photo exactly
We can match the overall style and colour tone. Exact flowers may vary based on availability.
30 Why does my bouquet look slightly different from the photo
Flowers are natural and seasonal. Colour tones and bloom sizes may vary.
31 Can I choose the wrapping style
Yes. Wrapping style options are available depending on stock.
32 Can I customise the colour theme
Yes. Share your preferred palette such as pastel, red, pink, white, nude, or mixed.
33 Can I add balloons, plush, cake, or chocolate
Yes. Gift add ons are available subject to stock.
34 Can I choose the number of plushies
Yes. Options are include in the listing or you may drop us a DM.
35 Is a message card included
Yes. Please provide your message wording.
36 Can you write message cards in Chinese
Yes.
Care and After Service
37 How long will fresh flowers last
Typically 3 to 7 days depending on flower type and environment.
38 How should I care for my bouquet
Keep the bouquet in a cool area away from direct sunlight and heat, place it in clean water if applicable, and refresh the water daily for longer freshness.
39 Do you guarantee flower lifespan
Fresh flowers are perishable and lifespan varies. We ensure quality at handover.
40 What if flowers are damaged during delivery
Please take a photo upon receiving and contact us immediately for assessment.
Changes and Cancellation
41 Can I change delivery time or address after confirmation
Possible if requested early. Last minute changes may not be accommodated during peak season.
42 Can I cancel after payment
Cancellation depends on order status and whether flowers have been purchased. We will advise case by case.
43 Do you offer refunds
Refund eligibility depends on preparation status. Once flowers are prepared or purchased, refunds may not be possible.
Peak Season
44 How do you manage peak season orders
We operate based on production slots. Once full, orders close. Priority is given to confirmed orders.
45 Why are replies slower during peak periods
The team is actively preparing orders. We will respond as soon as possible.
46 Do you accept urgent orders during peak periods
Only if slots become available. Early booking is highly recommended.
Corporate and Bulk Orders
47 Do you handle corporate orders
Yes. Please provide quantity, budget range, and delivery schedule for quotation.
48 Do you offer bulk discounts
Subject to quantity and design requirements.
49 Can you provide invoice or receipt
Yes upon request.
Delivery and self pick up available
No walk ins, appointment only
Ordering and Contact
1 How do I place an order
You may place an order via WhatsApp, Instagram, or directly online through our TakeApp store for standard bouquets.
2 How early should I order
Standard days 1 to 3 days in advance. Peak seasons order as early as possible as slots fill quickly.
3 Do you accept same day orders
Subject to slot availability. Please message us with your preferred time and budget to check.
4 Do you accept last minute orders during peak season
Only if production slots become available. Priority is given to confirmed orders.
5 What information do you need to confirm my order
Please provide the bouquet name or reference photo, delivery or self pick up details, date and time, full address, recipient contact, message card wording, and payment proof.
6 Can I reserve a slot without payment
Slots are only secured after payment confirmation.
Delivery and Self Pick Up
7 Do you offer delivery
Yes. We deliver across Kuala Lumpur and selected Selangor areas.
8 What delivery partners do you use
Lalamove and Grab are commonly used. Customers may also arrange their own driver.
9 How is delivery fee calculated
Based on distance, timing, and driver availability. We will advise the estimated fee before confirmation.
10 Do you offer self pick up
Yes. Self pick up is available at Kiara Residence 2, Bukit Jalil from 9am to 6pm by appointment only.
11 Can I walk in to buy flowers
No. We do not accept walk ins. All orders are by appointment or pre order only.
12 What happens if the driver is late
We will coordinate accordingly. Delays may occur due to traffic, weather, or peak periods.
13 Can you deliver at an exact time
We can arrange a time window. Exact timing depends on traffic and driver availability.
14 What if the recipient is not available
We will contact the recipient. If there is no response, we will instruct the driver to leave the flowers at the lobby or a secure area and request proof of delivery.
15 Can you deliver to hospitals, offices, hotels, or condos
Yes. Please provide full address details and recipient contact information.
Payment and Pricing
16 What payment methods do you accept
We accept TNG QR and bank transfer. Please send payment proof to confirm your order.
17 Are your prices fixed
Standard designs are fixed. Custom designs vary based on flower availability and budget.
18 Why are flower prices higher during festive seasons
Supply is limited and demand increases, especially for roses and imported blooms.
19 Can you work within my budget
Yes. Share your budget and preferred colour theme and we will recommend suitable options.
20 Do you charge extra for customisation
Some custom requests may incur additional charges depending on materials and complexity.
Product Range
21 What do you specialise in
Fresh bouquets, roses, tulips, orchid arrangements, preserved and soap florals, grand opening stands, graduation, bridal, and condolence arrangements.
22 Do you offer grand opening stands
Yes. We provide congratulation stands for business openings and corporate events.
23 Do you provide condolence flowers
Yes. We provide condolence arrangements. Please share the venue and preferred timing.
24 Do you do bridal bouquets
Yes. Advance booking is recommended for bridal florals.
25 Do you sell floral boxes
Yes. Availability depends on season and stock.
26 Do you have bestsellers
Yes. Our bestsellers and designer’s choice options are available for easy selection.
Flower Availability and Customisation
27 Can I request specific flowers such as tulips or hydrangea
Yes, subject to seasonal availability and supplier stock.
28 Do you have roses all year round
Yes, though certain colours and premium grades may vary by season.
29 Can you match a reference photo exactly
We can match the overall style and colour tone. Exact flowers may vary based on availability.
30 Why does my bouquet look slightly different from the photo
Flowers are natural and seasonal. Colour tones and bloom sizes may vary.
31 Can I choose the wrapping style
Yes. Wrapping style options are available depending on stock.
32 Can I customise the colour theme
Yes. Share your preferred palette such as pastel, red, pink, white, nude, or mixed.
33 Can I add balloons, plush, cake, or chocolate
Yes. Gift add ons are available subject to stock.
34 Can I choose the number of plushies
Yes. Options are include in the listing or you may drop us a DM.
35 Is a message card included
Yes. Please provide your message wording.
36 Can you write message cards in Chinese
Yes.
Care and After Service
37 How long will fresh flowers last
Typically 3 to 7 days depending on flower type and environment.
38 How should I care for my bouquet
Keep the bouquet in a cool area away from direct sunlight and heat, place it in clean water if applicable, and refresh the water daily for longer freshness.
39 Do you guarantee flower lifespan
Fresh flowers are perishable and lifespan varies. We ensure quality at handover.
40 What if flowers are damaged during delivery
Please take a photo upon receiving and contact us immediately for assessment.
Changes and Cancellation
41 Can I change delivery time or address after confirmation
Possible if requested early. Last minute changes may not be accommodated during peak season.
42 Can I cancel after payment
Cancellation depends on order status and whether flowers have been purchased. We will advise case by case.
43 Do you offer refunds
Refund eligibility depends on preparation status. Once flowers are prepared or purchased, refunds may not be possible.
Peak Season
44 How do you manage peak season orders
We operate based on production slots. Once full, orders close. Priority is given to confirmed orders.
45 Why are replies slower during peak periods
The team is actively preparing orders. We will respond as soon as possible.
46 Do you accept urgent orders during peak periods
Only if slots become available. Early booking is highly recommended.
Corporate and Bulk Orders
47 Do you handle corporate orders
Yes. Please provide quantity, budget range, and delivery schedule for quotation.
48 Do you offer bulk discounts
Subject to quantity and design requirements.
49 Can you provide invoice or receipt
Yes upon request.