Our Policy
PRIVACY POLICY
Last Updated: June 2026
At Keglers Burger (Keglers Food Spot) managed by Al Waleed Rich Empire, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect the following information:
• Name
• Phone number
• Email address
• Delivery address
• Payment-related information
• Order history
2. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Arrange delivery services
• Communicate regarding orders and customer support
• Improve our products and services
• Send promotional updates
3. Information Sharing
We do not sell, rent or trade your personal information.
Your information may only be shared with:
• Payment service providers
• Delivery partners
• Government authorities where required by law
4. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse or disclosure.
5. Customer Rights
Customers may request to:
• Access their personal information
• Correct inaccurate information
• Request deletion of personal information where legally permitted
RETURN, REFUND & REPLACEMENT POLICY
Last Updated: June 2026
Due to the nature of food products, all sales are generally final.
1. No Return Policy
For food safety and hygiene reasons, food and beverage products cannot be returned after purchase.
2. Refund Eligibility
Customers may be eligible for a refund, replacement or store credit if:
• Incorrect item was delivered
• Item is missing from the order
• Items arrives damaged
• Items quality is significantly below acceptable standards
3. Reporting Issues
Customers must report any issue within 1 hour of receiving the order.
Please provide:
• Order number
• Clear photos of the product
• Brief description of the issue
• Reports submitted after the stated timeframe may not qualify for refund or replacement.
4. Refund Processing
Approved refunds will be processed through the original payment method and may take 3–14 business days depending on the payment provider.
5. Contact Information
For refund or replacement requests:
Keglers Burger (Keglers Food Spot)
Phone: 019-8130015/012-3299591
WhatsApp: 019-8130015/012-3299591
Email: alwaleedrich23@gmail.com
Last Updated: June 2026
At Keglers Burger (Keglers Food Spot) managed by Al Waleed Rich Empire, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect the following information:
• Name
• Phone number
• Email address
• Delivery address
• Payment-related information
• Order history
2. How We Use Your Information
We use your information to:
• Process and fulfil orders
• Arrange delivery services
• Communicate regarding orders and customer support
• Improve our products and services
• Send promotional updates
3. Information Sharing
We do not sell, rent or trade your personal information.
Your information may only be shared with:
• Payment service providers
• Delivery partners
• Government authorities where required by law
4. Data Security
We take reasonable measures to protect customer information from unauthorized access, misuse or disclosure.
5. Customer Rights
Customers may request to:
• Access their personal information
• Correct inaccurate information
• Request deletion of personal information where legally permitted
RETURN, REFUND & REPLACEMENT POLICY
Last Updated: June 2026
Due to the nature of food products, all sales are generally final.
1. No Return Policy
For food safety and hygiene reasons, food and beverage products cannot be returned after purchase.
2. Refund Eligibility
Customers may be eligible for a refund, replacement or store credit if:
• Incorrect item was delivered
• Item is missing from the order
• Items arrives damaged
• Items quality is significantly below acceptable standards
3. Reporting Issues
Customers must report any issue within 1 hour of receiving the order.
Please provide:
• Order number
• Clear photos of the product
• Brief description of the issue
• Reports submitted after the stated timeframe may not qualify for refund or replacement.
4. Refund Processing
Approved refunds will be processed through the original payment method and may take 3–14 business days depending on the payment provider.
5. Contact Information
For refund or replacement requests:
Keglers Burger (Keglers Food Spot)
Phone: 019-8130015/012-3299591
WhatsApp: 019-8130015/012-3299591
Email: alwaleedrich23@gmail.com