Returns Policy
At JesseBlack Styles, we are committed to ensuring our customers are satisfied with every purchase. However, if you need to return an item, please review our returns policy below:
Timeframe for Returns
You have 48 hours from the time of receiving your item to initiate a return. If a holiday falls within this period, the return window will be extended accordingly.
Condition of Returned Items
All items must be returned in their original packaging, free from damage, stains, or signs of use. A valid original receipt or order confirmation must be included to process your return.
Refunds
We do not offer cash refunds. Instead, you may choose between:
* Store credit for future purchases, or
* A product replacement (subject to availability).
### Restocking Fees and Shipping Costs
* No restocking fees are charged for returns.
* The buyer is responsible for the delivery or courier fee to return the item to our store or pickup point.
Exchanges
We offer product exchanges under the following conditions:
* The product received is defective or damaged upon delivery.
* The product received is not the one you ordered.
Exceptions
There are currently no exceptions to this returns policy. All products are eligible for return or exchange as long as they meet the conditions above.
Contact Us
For assistance with returns or exchanges, reach out to us at:
📱 WhatsApp: +254 0106 360 360
Please note: JesseBlack Styles reserves the right to update or revise this returns policy at any time. We recommend checking our website regularly for any changes.
Timeframe for Returns
You have 48 hours from the time of receiving your item to initiate a return. If a holiday falls within this period, the return window will be extended accordingly.
Condition of Returned Items
All items must be returned in their original packaging, free from damage, stains, or signs of use. A valid original receipt or order confirmation must be included to process your return.
Refunds
We do not offer cash refunds. Instead, you may choose between:
* Store credit for future purchases, or
* A product replacement (subject to availability).
### Restocking Fees and Shipping Costs
* No restocking fees are charged for returns.
* The buyer is responsible for the delivery or courier fee to return the item to our store or pickup point.
Exchanges
We offer product exchanges under the following conditions:
* The product received is defective or damaged upon delivery.
* The product received is not the one you ordered.
Exceptions
There are currently no exceptions to this returns policy. All products are eligible for return or exchange as long as they meet the conditions above.
Contact Us
For assistance with returns or exchanges, reach out to us at:
📱 WhatsApp: +254 0106 360 360
Please note: JesseBlack Styles reserves the right to update or revise this returns policy at any time. We recommend checking our website regularly for any changes.