Frequently Asked Questions (FAQ)
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🌸 About Jenabé Essense
What is Jenabé Essense?
Jenabé Essense is a Jamaican luxury skincare and home fragrance brand dedicated to creating handcrafted products using high-quality natural ingredients. Our collections are designed to nourish your skin while creating a relaxing spa experience at home.
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### What makes Jenabé Essense different?
We believe luxury begins with self-care.
✔ Handmade in Jamaica
✔ Small-batch production
✔ Natural ingredients
✔ Cruelty-Free
✔ Paraben-Free
✔ Premium fragrances
✔ Beautiful gift-ready packaging
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Are your products handmade?
Yes. Every product is handcrafted in small batches to ensure quality, freshness, and consistency.
Where are your products made?
All Jenabé Essense products are proudly handcrafted in Jamaica.
Do you test on animals?
Never.
We are proudly Cruelty-Free.
Are your products natural?
Most of our products are made with naturally derived oils, butters, botanicals and exfoliants.
Do your products contain parabens?
No.
Our products are Paraben-Free.
Are your products vegan?
Many are. Some products may contain beeswax or other naturally derived ingredients. Please check each product label.
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🧈 Rose Body Butter
What does Rose Body Butter do?
Our Rose Body Butter helps:
* Deeply moisturize dry skin
* Improve skin softness
* Lock in moisture
* Nourish rough areas
* Leave skin glowing
* Leave a delicate rose fragrance
Who should use it?
Perfect for:
* Dry skin
* Sensitive skin
* Mature skin
* Normal skin
How often should I use it?
For best results:
* Apply morning and night.
* Apply immediately after bathing.
Can I use it on my face?
It is designed primarily for the body. If using on the face, perform a patch test first.
Will it make my skin greasy?
No.
Our body butter melts into the skin and absorbs well while providing long-lasting hydration.
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How long does one jar last?
A 4oz (113g) jar typically lasts:
4–8 weeks with regular daily use.
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🍋 Lemongrass Sugar Scrub
What are the benefits?
The scrub helps:
* Remove dead skin
* Smooth rough areas
* Brighten dull skin
* Improve circulation
* Prepare skin for moisturizers
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How often should I exfoliate?
2–3 times per week.
Avoid excessive exfoliation.
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Can I use it every day?
Daily use is not recommended as over-exfoliation may irritate the skin.
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Can I use it on my face?
This scrub is formulated for body use.
Use a facial-specific exfoliator for your face.
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Should I moisturize afterward?
Absolutely.
For best results, follow with Jenabé Rose Body Butter.
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🕯 Sand Wax
What is Sand Wax?
Sand Wax is loose wax granules that allow you to create beautiful candles without melting wax.
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How do I use it?
1. Fill a heat-safe container.
2. Insert a wick.
3. Pour in Sand Wax.
4. Light the wick.
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Can I reuse Sand Wax?
Yes.
Once cooled, remove any remaining wax around the wick and insert a new wick.
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Can I add fragrance?
Yes.
Use fragrance oils designed for candle making.
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🌺 Fragrance Oils
What can I use them for?
Our fragrance oils are perfect for:
* Humidifiers
* Oil burners
* Candle making
* Wax melts
* Potpourri
* Home fragrance
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Can I apply fragrance oil directly to my skin?
No.
Unless specifically labeled as skin-safe, fragrance oils should not be applied directly to the skin.
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How much oil should I use?
Humidifier:
5–10 drops
Oil burner:
6–8 drops
Candle making:
Follow your wax manufacturer's fragrance load recommendations.
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💧 Beard Oil
What are the benefits?
Beard Oil helps:
* Moisturize skin
* Reduce beard itch
* Soften facial hair
* Promote a healthy-looking beard
* Add natural shine
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How do I use it?
Place a few drops in your palm.
Massage into the beard and skin beneath.
Comb through evenly.
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Can it help with beard growth?
Our beard oil nourishes the skin and hair to support healthier growth, but it is not a medical hair-growth treatment.
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🌿 Essential Oils
What are essential oils used for?
Our essential oils can be used for:
* Diffusers
* Humidifiers
* Aromatherapy
* Massage blends (when diluted)
* Bath products
* Soap making
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Are essential oils safe for pets?
Some essential oils can be harmful to pets.
Always research the specific oil before diffusing around animals.
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🌬 Humidifiers
Can I use fragrance oils in my humidifier?
Only if your humidifier manufacturer allows fragrance oils.
Otherwise, use water-soluble oils or compatible essential oils.
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How often should I clean my humidifier?
At least once per week.
Regular cleaning prevents bacteria and mold buildup.
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🎁 Gift Boxes
Can I customize gift boxes?
Yes.
We offer personalized gift boxes for:
* Birthdays
* Weddings
* Baby Showers
* Mother's Day
* Father's Day
* Christmas
* Corporate Gifts
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Can I include a personalized message?
Absolutely.
Simply provide your message when ordering.
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🚚 Orders & Shipping
Do you offer island-wide delivery?
Yes.
Delivery options are available throughout Jamaica.
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Do you offer international shipping?
Selected international shipping options are available. Contact us for availability and shipping rates.
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How long does processing take?
Most orders are processed within 2–5 business days.
Custom orders may require additional time.
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💳 Payment
What payment methods do you accept?
We accept:
* Bank Transfer
* Online Payments
* Cash on Delivery (where available)
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Can I place custom orders?
Yes.
Custom scents, gift boxes, labels, and event favors are available.
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🔄 Returns
Can I return skincare products?
For hygiene reasons, opened skincare products cannot be returned.
If your order arrives damaged or incorrect, please contact us within 48 hours.
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📞 Contact Us
Jenabé Essense
The Essense of Luxury
📍 Ocho Rios, St. Ann, Jamaica
📱 876-542-8803
📧 Jenabe.essense@gmail.com
📸 Instagram: @jenabe_essense
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Still Have Questions?
We're always happy to help!
Contact us by phone, email, or Instagram, and our team will gladly assist you with choosing the perfect products for your skincare, wellness, and gifting needs. 🌸