Return Policy
Irawolashes Product Exchange Policy
At Irawolashes, we sell professional-grade lash products. Due to hygiene standards and product sensitivity, we operate a strict exchange-only policy.
Please read carefully before purchasing.
1. Exchange Window
Exchange requests must be made within 5 days of delivery.
Requests made after 5 days will not be considered.
2. Items Eligible for Exchange
The following items may qualify for exchange only in cases of verified manufacturing defects:
• Lash trays
• Lash adhesives
Products must be tested within the 5-day window.
Opening and testing does not automatically qualify the product for exchange. Approval is subject to review.
3. Items NOT Eligible for Exchange
The following items are strictly non-exchangeable:
• Tweezers
• Lash accessories
These items are considered final sale once purchased.
4. Situations That Do NOT Qualify for Exchange
Even for eligible items (lash trays & adhesives), exchanges will not be approved for:
• Change of mind
• Wrong style, curl, thickness, or length selected
• Adhesive drying speed preference
• Retention expectations
• Technique-related issues
• Humidity or temperature conditions
• Improper storage
• Excessive product usage
• Damage caused after delivery
5. Exchange Requirements
To request an exchange, you must provide:
• Clear photos
• Video evidence (especially for adhesive concerns)
• Proof of purchase
If approved:
• The item will be exchanged for the same product only (subject to availability).
• Customers are responsible for exchange shipping costs.
6. No Refunds
We do not offer refunds under any circumstances.
All sales are final unless a verified defect is confirmed.
At Irawolashes, we sell professional-grade lash products. Due to hygiene standards and product sensitivity, we operate a strict exchange-only policy.
Please read carefully before purchasing.
1. Exchange Window
Exchange requests must be made within 5 days of delivery.
Requests made after 5 days will not be considered.
2. Items Eligible for Exchange
The following items may qualify for exchange only in cases of verified manufacturing defects:
• Lash trays
• Lash adhesives
Products must be tested within the 5-day window.
Opening and testing does not automatically qualify the product for exchange. Approval is subject to review.
3. Items NOT Eligible for Exchange
The following items are strictly non-exchangeable:
• Tweezers
• Lash accessories
These items are considered final sale once purchased.
4. Situations That Do NOT Qualify for Exchange
Even for eligible items (lash trays & adhesives), exchanges will not be approved for:
• Change of mind
• Wrong style, curl, thickness, or length selected
• Adhesive drying speed preference
• Retention expectations
• Technique-related issues
• Humidity or temperature conditions
• Improper storage
• Excessive product usage
• Damage caused after delivery
5. Exchange Requirements
To request an exchange, you must provide:
• Clear photos
• Video evidence (especially for adhesive concerns)
• Proof of purchase
If approved:
• The item will be exchanged for the same product only (subject to availability).
• Customers are responsible for exchange shipping costs.
6. No Refunds
We do not offer refunds under any circumstances.
All sales are final unless a verified defect is confirmed.