Return & Refund Policy — The House of Flowers
Effective September 17, 2026
At The House of Flowers, every bouquet is hand-tied to order using fresh, perishable blooms selected specifically for you. Because flowers are a perishable product, all sales are final — we do not accept returns or offer refunds once an order has been prepared or delivered.
No returns, no exceptions for change of mind. Once your order is confirmed and preparation has begun, it cannot be returned, exchanged, or refunded. Please review your order carefully before checkout.
Our freshness guarantee. We stand behind every stem. If your flowers arrive damaged, significantly wilted, or you receive the wrong arrangement, contact us within 24 hours of delivery at felipebernal1020@gmail.com or (305) 484-6304 with a photo of the bouquet. Verified issues will be resolved with a replacement or store credit — at our discretion — never a return.
Cancellations.
Weekly bouquets & subscriptions: cancel or pause at least 48 hours before your scheduled delivery at no charge. Cancellations after preparation begins are not refundable.
Made-to-order & event orders (10-bouquet minimum): because these blooms are sourced specifically for your event, cancellations must be made at least 7 days before the delivery date. Inside that window, orders are non-refundable.
Delivery issues. Please ensure someone is available to receive your delivery and that your address and contact details are correct. Orders returned to us due to an incorrect address or no one available to receive them are not eligible for refund or redelivery at no cost.
Questions? Reach us anytime via our WhatsApp group, at felipebernal1020@gmail.com, or (305) 484-6304. We're always happy to help before you order.