Return Policy
Refund and Cancellation Policy
Order Cancellation
Orders may be cancelled prior to processing and dispatch. Once an order has been processed or dispatched, cancellation requests may no longer be possible.
Refund Eligibility
Refunds may be considered in the following circumstances:
* The incorrect product was supplied.
* The product arrives damaged due to shipping.
* The product is unavailable after payment has been received.
* A duplicate payment was made.
Non-Refundable Items
For health, safety, and compliance reasons, products that have been opened, used, consumed, or tampered with are not eligible for refund or exchange.
Damaged or Incorrect Orders
Customers must notify High Culture Cannabis within 48 hours of receiving an order and provide supporting photographs where applicable.
Refund Processing
Approved refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider and banking institution.
Exchanges
Exchanges may be offered at the discretion of High Culture Cannabis where a product defect or fulfillment error has occurred.
Delivery Fees
Delivery charges are generally non-refundable unless the return is due to an error made by High Culture Cannabis.
Contact
For refund, cancellation, or exchange requests, please contact our customer support team using the contact information listed on our website.
Order Cancellation
Orders may be cancelled prior to processing and dispatch. Once an order has been processed or dispatched, cancellation requests may no longer be possible.
Refund Eligibility
Refunds may be considered in the following circumstances:
* The incorrect product was supplied.
* The product arrives damaged due to shipping.
* The product is unavailable after payment has been received.
* A duplicate payment was made.
Non-Refundable Items
For health, safety, and compliance reasons, products that have been opened, used, consumed, or tampered with are not eligible for refund or exchange.
Damaged or Incorrect Orders
Customers must notify High Culture Cannabis within 48 hours of receiving an order and provide supporting photographs where applicable.
Refund Processing
Approved refunds will be processed to the original payment method within 7–14 business days, depending on the payment provider and banking institution.
Exchanges
Exchanges may be offered at the discretion of High Culture Cannabis where a product defect or fulfillment error has occurred.
Delivery Fees
Delivery charges are generally non-refundable unless the return is due to an error made by High Culture Cannabis.
Contact
For refund, cancellation, or exchange requests, please contact our customer support team using the contact information listed on our website.