FAQ
How do I place an order?
Simply order through take.app/heyluckycafe, select your items, choose pickup or delivery, and wait for our confirmation.
What payment methods do you accept?
We accept GCash, bank transfers, online payments, and selected cash payment options depending on the order type.
Do you offer same-day delivery?
Yes — subject to rider availability, weather conditions, operating hours, and delivery distance.
How long does delivery take?
Delivery times vary depending on traffic, weather, rider availability, and your location. Estimated times shown are approximate only.
What areas do you deliver to?
Delivery coverage depends on rider availability and distance from Hey Lucky Cafe & Co. If your location is unavailable, feel free to message us.
Can I schedule an order in advance?
Yes. You may schedule selected orders ahead of time through the ordering platform.
Pickup Orders
Can I pick up my order instead?
Absolutely. Simply select “Pickup” during checkout and wait for the pickup confirmation message.
What happens if I’m late for pickup?
We’ll safely hold your order for a reasonable period, but food and beverage quality may naturally change over time.
Food & Drinks
What kind of coffee do you serve?
We proudly serve 100% Arabica Philippine local beans — including selections from Mt. Matutum, Sultan Kudarat, Benguet, Mt. Apo, and other local farms — roasted fresh and replenished weekly.
What sweeteners do you use?
Most of our drinks are sweetened only with allulose, monkfruit, or dates to help avoid sugar crashes and support a more balanced experience.
Do you use regular milk?
We primarily use French milk for a smoother taste and better overall experience.
Do you offer healthier food options?
Yes. Many of our menu items are intentionally crafted to be high-protein, fiber-rich, lower sugar, and more nourishing overall.
Do you accommodate dietary restrictions?
We’ll always do our best to accommodate preferences when possible, but please note that our kitchen handles common allergens including dairy, eggs, gluten, nuts, and soy.
Refunds & Concerns
What if my order is incorrect or incomplete?
Please message us as soon as possible with your order details and photos if applicable. We’ll do our best to resolve concerns fairly and promptly.
Can I cancel my order?
Orders may only be canceled before preparation begins. Once preparation starts, cancellation refunds may no longer be possible due to food preparation and ingredient usage.
What if my rider cannot contact me?
Please stay reachable after placing your order. Failed deliveries caused by incorrect information or customer unavailability may not be eligible for refund.
Membership & Community
What is the Hey Lucky Membership?
Our membership is designed for people who value nourishment, calm spaces, meaningful conversations, and intentional community. Membership slots are limited and thoughtfully reviewed.
Do I need to be a member to order?
Not at all. Everyone is welcome to order and visit the café.
How do I apply for membership?
Applications may be submitted through our official forms and announcements. We review each application thoughtfully within a few days.
Gift Certificates
Do you offer gift certificates?
Yes ☕✨ Gift certificates are available through take.app/heyluckycafe
Can gift certificates be converted to cash?
No. Gift certificates are non-refundable and non-convertible to cash.
About Hey Lucky
What is Hey Lucky Cafe & Co?
Hey Lucky Cafe & Co is a neighborhood café designed to nourish people through thoughtfully crafted food, specialty Philippine coffee, calm environments, and intentional community.
Simply order through take.app/heyluckycafe, select your items, choose pickup or delivery, and wait for our confirmation.
What payment methods do you accept?
We accept GCash, bank transfers, online payments, and selected cash payment options depending on the order type.
Do you offer same-day delivery?
Yes — subject to rider availability, weather conditions, operating hours, and delivery distance.
How long does delivery take?
Delivery times vary depending on traffic, weather, rider availability, and your location. Estimated times shown are approximate only.
What areas do you deliver to?
Delivery coverage depends on rider availability and distance from Hey Lucky Cafe & Co. If your location is unavailable, feel free to message us.
Can I schedule an order in advance?
Yes. You may schedule selected orders ahead of time through the ordering platform.
Pickup Orders
Can I pick up my order instead?
Absolutely. Simply select “Pickup” during checkout and wait for the pickup confirmation message.
What happens if I’m late for pickup?
We’ll safely hold your order for a reasonable period, but food and beverage quality may naturally change over time.
Food & Drinks
What kind of coffee do you serve?
We proudly serve 100% Arabica Philippine local beans — including selections from Mt. Matutum, Sultan Kudarat, Benguet, Mt. Apo, and other local farms — roasted fresh and replenished weekly.
What sweeteners do you use?
Most of our drinks are sweetened only with allulose, monkfruit, or dates to help avoid sugar crashes and support a more balanced experience.
Do you use regular milk?
We primarily use French milk for a smoother taste and better overall experience.
Do you offer healthier food options?
Yes. Many of our menu items are intentionally crafted to be high-protein, fiber-rich, lower sugar, and more nourishing overall.
Do you accommodate dietary restrictions?
We’ll always do our best to accommodate preferences when possible, but please note that our kitchen handles common allergens including dairy, eggs, gluten, nuts, and soy.
Refunds & Concerns
What if my order is incorrect or incomplete?
Please message us as soon as possible with your order details and photos if applicable. We’ll do our best to resolve concerns fairly and promptly.
Can I cancel my order?
Orders may only be canceled before preparation begins. Once preparation starts, cancellation refunds may no longer be possible due to food preparation and ingredient usage.
What if my rider cannot contact me?
Please stay reachable after placing your order. Failed deliveries caused by incorrect information or customer unavailability may not be eligible for refund.
Membership & Community
What is the Hey Lucky Membership?
Our membership is designed for people who value nourishment, calm spaces, meaningful conversations, and intentional community. Membership slots are limited and thoughtfully reviewed.
Do I need to be a member to order?
Not at all. Everyone is welcome to order and visit the café.
How do I apply for membership?
Applications may be submitted through our official forms and announcements. We review each application thoughtfully within a few days.
Gift Certificates
Do you offer gift certificates?
Yes ☕✨ Gift certificates are available through take.app/heyluckycafe
Can gift certificates be converted to cash?
No. Gift certificates are non-refundable and non-convertible to cash.
About Hey Lucky
What is Hey Lucky Cafe & Co?
Hey Lucky Cafe & Co is a neighborhood café designed to nourish people through thoughtfully crafted food, specialty Philippine coffee, calm environments, and intentional community.