Frequently Asked Questions
🍫 About Our Products
Are your products halal?
Yes. HappyToothsg is Muslim-owned and all our ingredients are halal-compliant.
Do your products contain nuts?
Some do. Please check individual product descriptions for full allergen information before ordering if you have nut allergies.
What allergens are in your products?
Our products may contain milk, soy, gluten, and tree nuts (in select flavours). Callebaut chocolate contains milk and soy. Full allergen information is listed on each product page and on packaging labels.
How long do your products stay fresh?
- The Crunch (cluster flakes): 3-4 weeks in the sealed tube or pouch, stored in a cool, dry place
- The Fudge, The Silk, The Chunk (bakes): Best enjoyed within 3 days of purchase for maximum freshness
- We recommend refrigerating bakes if not consumed within 2 days, and bringing them to room temperature before eating
Do you offer sugar-free or gluten-free options?
Not currently. All our products contain wheat flour and standard sugar. We're always exploring new options — follow us on Instagram @happytoothsg for updates on new product lines.
Can I customise my order (e.g., no sea salt, extra chocolate)?
For individual products, our recipes are fixed to maintain consistency. For bulk or corporate orders, some customisation may be possible — reach out to us directly to discuss.
📦 Ordering & Payment
How do I place an order?
You can order directly through our website, via GrabFood, or by visiting our storefront at 430 Upper Changi Road, East Village, Singapore.
What payment methods do you accept?
We accept PayNow, credit/debit cards, and GrabPay. In-store, we also accept cash.
Is there a minimum order value?
For storefront and walk-in purchases, there's no minimum. For delivery orders, a minimum order value may apply — this will be shown at checkout.
Can I cancel or change my order after placing it?
Please contact us via WhatsApp or email as soon as possible. Since our products are handcrafted fresh, we may not be able to accommodate changes once production has started.
Do you offer subscriptions or recurring orders?
Not yet, but it's on our roadmap. Follow us on Instagram @happytoothsg to be the first to know when it launches.
🚚 Delivery & Collection
Do you deliver?
Yes, we deliver island-wide in Singapore via our website and GrabFood.
How much does delivery cost?
Delivery fees vary by location and order value. Exact fees are calculated and shown at checkout.
How long does delivery take?
Standard delivery is same-day or next-day, depending on order time and availability. Exact delivery windows are shown at checkout.
Can I self-collect my order?
Yes! You can self-collect from our storefront at 430 Upper Changi Road, #01-96, East Village, Singapore 487048.
What are your storefront opening hours?
12pm to 6pm daily. Monday closed.
Do you deliver outside of Singapore?
Currently, we only deliver within Singapore.
🎁 Bundles, Gifting & Corporate Orders
Do you offer gift packaging?
Yes, our tubes and 4-cavity gift boxes are designed for gifting. We can also add a personalised note for an extra special touch — let us know at checkout or via WhatsApp.
Can I mix and match flavours in a bundle?
Yes, most of our bundle deals allow you to choose your preferred flavours from the available options during checkout.
Do you cater for corporate orders or bulk events?
Yes! We regularly fulfil corporate orders for office celebrations, client gifting, and events. Reach out to us at happytoothsg.sales@gmail.com or via WhatsApp for bulk pricing and lead times.
What's the minimum quantity for corporate/bulk orders?
This depends on the product and timeline. Contact us directly and we'll work out the best option for your needs.
How far in advance should I place a corporate or bulk order?
We recommend at least 5 working days' notice for bulk orders to ensure freshness and availability. Larger orders (100+ units) may require more lead time.
Do you offer custom branding or packaging for corporate gifts?
For select corporate partnerships, custom packaging may be available. Get in touch to discuss your requirements.
🧁 Storage & Enjoying Your Treats
How should I store my cluster flakes?
Keep them in the sealed tube or pouch, stored in a cool, dry place away from direct sunlight. Singapore's humidity can affect texture, so avoid leaving them opened for extended periods.
How should I store my brownies, blondies, and cookies?
Store at room temperature for up to 2 days, or refrigerate for up to 3 days for extended freshness. Bring to room temperature before eating for the best texture.
Can I freeze your products?
Yes, our bakes (brownies, blondies, cookies) can be frozen for up to 1 month. Thaw at room temperature before enjoying.
Can I warm up my cookies or brownies?
Absolutely — we recommend popping them in the microwave for 10-15 seconds or in a low oven for a few minutes to bring back that fresh-baked, gooey texture.
Every bite should make you smile — and so should your shopping experience. Reach out anytime!
Are your products halal?
Yes. HappyToothsg is Muslim-owned and all our ingredients are halal-compliant.
Do your products contain nuts?
Some do. Please check individual product descriptions for full allergen information before ordering if you have nut allergies.
What allergens are in your products?
Our products may contain milk, soy, gluten, and tree nuts (in select flavours). Callebaut chocolate contains milk and soy. Full allergen information is listed on each product page and on packaging labels.
How long do your products stay fresh?
- The Crunch (cluster flakes): 3-4 weeks in the sealed tube or pouch, stored in a cool, dry place
- The Fudge, The Silk, The Chunk (bakes): Best enjoyed within 3 days of purchase for maximum freshness
- We recommend refrigerating bakes if not consumed within 2 days, and bringing them to room temperature before eating
Do you offer sugar-free or gluten-free options?
Not currently. All our products contain wheat flour and standard sugar. We're always exploring new options — follow us on Instagram @happytoothsg for updates on new product lines.
Can I customise my order (e.g., no sea salt, extra chocolate)?
For individual products, our recipes are fixed to maintain consistency. For bulk or corporate orders, some customisation may be possible — reach out to us directly to discuss.
📦 Ordering & Payment
How do I place an order?
You can order directly through our website, via GrabFood, or by visiting our storefront at 430 Upper Changi Road, East Village, Singapore.
What payment methods do you accept?
We accept PayNow, credit/debit cards, and GrabPay. In-store, we also accept cash.
Is there a minimum order value?
For storefront and walk-in purchases, there's no minimum. For delivery orders, a minimum order value may apply — this will be shown at checkout.
Can I cancel or change my order after placing it?
Please contact us via WhatsApp or email as soon as possible. Since our products are handcrafted fresh, we may not be able to accommodate changes once production has started.
Do you offer subscriptions or recurring orders?
Not yet, but it's on our roadmap. Follow us on Instagram @happytoothsg to be the first to know when it launches.
🚚 Delivery & Collection
Do you deliver?
Yes, we deliver island-wide in Singapore via our website and GrabFood.
How much does delivery cost?
Delivery fees vary by location and order value. Exact fees are calculated and shown at checkout.
How long does delivery take?
Standard delivery is same-day or next-day, depending on order time and availability. Exact delivery windows are shown at checkout.
Can I self-collect my order?
Yes! You can self-collect from our storefront at 430 Upper Changi Road, #01-96, East Village, Singapore 487048.
What are your storefront opening hours?
12pm to 6pm daily. Monday closed.
Do you deliver outside of Singapore?
Currently, we only deliver within Singapore.
🎁 Bundles, Gifting & Corporate Orders
Do you offer gift packaging?
Yes, our tubes and 4-cavity gift boxes are designed for gifting. We can also add a personalised note for an extra special touch — let us know at checkout or via WhatsApp.
Can I mix and match flavours in a bundle?
Yes, most of our bundle deals allow you to choose your preferred flavours from the available options during checkout.
Do you cater for corporate orders or bulk events?
Yes! We regularly fulfil corporate orders for office celebrations, client gifting, and events. Reach out to us at happytoothsg.sales@gmail.com or via WhatsApp for bulk pricing and lead times.
What's the minimum quantity for corporate/bulk orders?
This depends on the product and timeline. Contact us directly and we'll work out the best option for your needs.
How far in advance should I place a corporate or bulk order?
We recommend at least 5 working days' notice for bulk orders to ensure freshness and availability. Larger orders (100+ units) may require more lead time.
Do you offer custom branding or packaging for corporate gifts?
For select corporate partnerships, custom packaging may be available. Get in touch to discuss your requirements.
🧁 Storage & Enjoying Your Treats
How should I store my cluster flakes?
Keep them in the sealed tube or pouch, stored in a cool, dry place away from direct sunlight. Singapore's humidity can affect texture, so avoid leaving them opened for extended periods.
How should I store my brownies, blondies, and cookies?
Store at room temperature for up to 2 days, or refrigerate for up to 3 days for extended freshness. Bring to room temperature before eating for the best texture.
Can I freeze your products?
Yes, our bakes (brownies, blondies, cookies) can be frozen for up to 1 month. Thaw at room temperature before enjoying.
Can I warm up my cookies or brownies?
Absolutely — we recommend popping them in the microwave for 10-15 seconds or in a low oven for a few minutes to bring back that fresh-baked, gooey texture.
Every bite should make you smile — and so should your shopping experience. Reach out anytime!