FAQs & Policies
Welcome to FAQs
Grafian Print Hub is a registered online Jamaican-owned business.
Production
Full payment must be made before production of your items begins.
After payment confirmation of your order, production starts the same business day and lasts about 1-5 business days depending on the quantity of your order.
If production time will be longer for whatever reason, we will ensure to communicate that to you.
Custom Orders
When sending or uploading images to us, please ensure your images are clean and ready to be edited for your custom items.
Bulk Orders
If you are looking for a long-standing relationship for branding for your business, please send us an email at grafianprinthub@gmail.com.
Delivery
We use the services of a local courier company to deliver packages within Kingston, St. Andrew, Portmore, and Spanish Town. For places within and outside of the places listed before, you have the option of choosing ZipMail.
After the completion of your items, we will confirm with you if you need a same-day delivery, next-day delivery, or delivery on a specific day.
We are currently online-based, so there's no pickup option available at this time.
If there is a delay in the delivery of your items, we will communicate that with you and reschedule for the next best time. Any inconvenience caused due to delivery delays is not of our own, but our courier company. We always strive to deliver our best performance every time. Therefore, we will try our best to mitigate the impact any delivery delays may cause.
Payment
No need to manually enter banking information, we accept credit/debit payments.
Refund
Once custom orders have begun, a refund is not applicable for that order. If items are defective with proof, a 50% refund is applicable.
Grafian Print Hub is a registered online Jamaican-owned business.
Production
Full payment must be made before production of your items begins.
After payment confirmation of your order, production starts the same business day and lasts about 1-5 business days depending on the quantity of your order.
If production time will be longer for whatever reason, we will ensure to communicate that to you.
Custom Orders
When sending or uploading images to us, please ensure your images are clean and ready to be edited for your custom items.
Bulk Orders
If you are looking for a long-standing relationship for branding for your business, please send us an email at grafianprinthub@gmail.com.
Delivery
We use the services of a local courier company to deliver packages within Kingston, St. Andrew, Portmore, and Spanish Town. For places within and outside of the places listed before, you have the option of choosing ZipMail.
After the completion of your items, we will confirm with you if you need a same-day delivery, next-day delivery, or delivery on a specific day.
We are currently online-based, so there's no pickup option available at this time.
If there is a delay in the delivery of your items, we will communicate that with you and reschedule for the next best time. Any inconvenience caused due to delivery delays is not of our own, but our courier company. We always strive to deliver our best performance every time. Therefore, we will try our best to mitigate the impact any delivery delays may cause.
Payment
No need to manually enter banking information, we accept credit/debit payments.
Refund
Once custom orders have begun, a refund is not applicable for that order. If items are defective with proof, a 50% refund is applicable.