Policy

# 📘 G.Market – Terms & Conditions

Welcome to G.Market! By using our platform, you agree to the following terms:

## 1. Use of Our Platform

* You must provide accurate information when placing an order.
* Fake orders or abusive behavior may lead to account restrictions.

## 2. Pricing & Payments

* Prices are displayed clearly on each product page.
* Payments must be completed before order processing.
* G.Market may update prices at any time, but changes will not affect completed orders.

## 3. Product Availability

* Some items may have limited stock.
* If an item becomes unavailable after your order, we will contact you for an exchange or refund.

## 4. Order Confirmation

* You will receive a confirmation message after placing an order.
* Please double-check your contact information and delivery address.

## 5. Refunds & Exchanges

Our refund and exchange rules follow our Customer-Friendly Policy:

* Refund within 3 days if product is damaged or missing.
* Product exchange within 3 days if item is still unused and in good condition.

## 6. Prohibited Activities

* Illegal use of the platform
* Attempting to manipulate prices or promotions
* Using false identities or fraudulent payment methods

## 7. Changes to Terms

G.Market may update these terms occasionally.
We will always keep the latest version available on our platform.

---

# 🔒 G.Market – Privacy Policy

Your privacy matters to us. Here’s how we handle your information.

## 1. Information We Collect

We may collect:

* Your name, phone number, and delivery address
* Order and payment details
* Messages you send to our support team

## 2. How We Use Your Information

We use your data to:

* Process and deliver your orders
* Contact you about your purchase
* Improve our services and promotions

## 3. Data Protection

* Your information is kept confidential.
* We do not sell or share your data with third parties.
* Only trusted staff members can access your order details.

## 4. Marketing Messages

You may receive updates about promotions or discounts.
You can unsubscribe at any time by contacting us.

## 5. Your Rights

You can request:

* To update your personal information
* To delete your data from our system
* To stop receiving promotional messages

---

# 🚚 G.Market – Shipping & Delivery Policy

## 1. Delivery Zones

We deliver across Douala and surrounding areas.
Delivery fees vary depending on your location.

## 2. Delivery Time

* Most orders are delivered same day or next day depending on product availability.
* You will be contacted before delivery.

## 3. Delivery Process

* Our delivery team will call you when they arrive.
* Please ensure your phone number is correct and reachable.
* If we cannot reach you after multiple attempts, delivery may be rescheduled.

## 4. Delivery Fees

Delivery fees will be clearly communicated before confirming your order.

## 5. Order Inspection

You are encouraged to check your product upon delivery.

If you notice any problem (damage, missing item, wrong product), please report it immediately or within 3 days.

---

# 📞 Need Support?

We’re here to help anytime!
Contact us:
+237 650 334 062
+237 659 240 537