Effective Date: 24/02/2025
At Gift Boutique 868, we want you to be completely satisfied with your purchase. If you are not entirely happy, we're here to help. Please read our Return & Exchange Policy carefully.
1. Returns Grace Period
You have 3 days from the date you receive your order to initiate a return or exchange. After 3 days from the delivery date, unfortunately, we cannot offer you a refund or exchange.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
Unused and in Original Condition: The item must be unused, unworn (if apparel), and in the same condition that you received it.
Original Packaging: It must be returned in its original packaging, including all tags, labels, and accessories.
Proof of Purchase: You must provide a valid order number or proof of purchase from Gift Boutique 868.
3. Reasons for Returns & Exchanges and Shipping Costs
a) If We Made a Mistake (Our Error):
We sincerely apologize if you received the wrong item, a damaged item, or if there was an error on our part with your order. In these cases:
We will cover the return courier fees.
We will offer you the choice of:
Exchange: We will send you the correct item (subject to availability) and cover the shipping cost to send it to you.
Full Refund: We will issue a full refund for the item and any original shipping charges you may have paid.
To initiate a return due to our error, please contact us immediately within the 3-day grace period at [Insert Your Email Address or Phone Number for Returns] and provide your order number and details of the issue. We will provide you with instructions and a prepaid return shipping label (if applicable).
b) Customer Choice Returns & Exchanges (Change of Mind, Wrong Size, etc.):
If you wish to return or exchange an item for reasons such as:
You changed your mind.
You ordered the wrong size or color (and the item is as described).
You simply no longer want the item.
In these cases:
The customer is responsible for paying the courier fees for returning the item to us.
Original shipping fees (if any) are non-refundable.
For Exchanges:
You will be responsible for paying the courier fees to return the original item to us.
If you request an exchange, you will also be responsible for the courier fees to ship the new exchanged item to you.
Exchanges are subject to stock availability. If the desired exchange item is unavailable, we will offer you a refund instead.
For Refunds:
We will refund you the purchase price of the returned item, excluding the original shipping fees (if any).
To initiate a customer choice return or exchange, please contact us within the 3-day grace period at [Insert Your Email Address or Phone Number for Returns] and provide your order number and reason for return/exchange. We will provide you with return instructions and the return address.
4. Non-Returnable Items
Certain types of items are exempt from being returned, including:
[List any non-returnable items specific to your store - Examples:]
Intimate apparel (e.g., swimwear, lingerie) for hygiene reasons.
Personalized or custom-made items.
Perishable goods (if you sell any).
Gift cards.
Sale items or items marked as "Final Sale" (unless defective).
This list may be updated from time to time. Please check the product description before purchasing if you are unsure about the returnability of an item.
5. Return Process
To initiate a return or exchange, please follow these steps:
Contact Us: Email us at [Insert Your Email Address for Returns] or call us at [Insert Your Phone Number for Returns] within 3 days of receiving your order. Provide your order number and reason for return/exchange.
Return Authorization: We will review your request and provide you with a Return Authorization (if applicable) and return instructions, including the return address.
Package Your Return: Securely package the item in its original packaging along with proof of purchase.
Ship Your Return: Ship the package back to us according to the instructions provided. For customer choice returns, ensure you use a trackable shipping method as we are not responsible for returns lost in transit.
Inspection and Processing: Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy.
Refund or Exchange Processing:
Refunds: If approved, your refund will be processed to your original payment method within [Number] business days of receiving the returned item. Please note that processing times may vary depending on your payment provider.
Exchanges: If approved and the exchange item is in stock, we will ship the exchanged item to you within [Number] business days of receiving the returned item (after you have paid the return and exchange shipping fees for customer choice exchanges).
6. Damaged Items Upon Arrival
If your order arrives damaged, please contact us immediately (within 24 hours of receipt) at [Insert Your Email Address or Phone Number for Returns] with photos of the damaged packaging and items. We will work with you to resolve the issue promptly, which may include a replacement or refund.
