Frequently Asked Questions (FAQ)

📦 Shipping & Delivery Policy

Fendimart Enterprise processes orders within 1–2 working days after payment confirmation.

Delivery Coverage
• Singapore only

Estimated Delivery Time
• 2–5 working days (excluding weekends & public holidays)

Delivery Charges
• Free delivery for orders above $40 00
• Delivery fees (if any) will be shown at checkout

Important Notes
• Delivery time may vary during peak periods
• We are not responsible for delays caused by courier services
• Customers will be notified if any delivery issue occurs


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🔄 Return & Refund Policy

At Fendimart Enterprise, customer satisfaction is important to us.

Returns
• Returns accepted within 7 days from the date item is received
• Items must be unused, unopened, and in original packaging

Refunds / Replacements
• Refund or replacement will be provided for defective or incorrect items
• Buyer is responsible for return shipping unless item is faulty

Non-Returnable Items
• Used items
• Items damaged due to misuse
• Change of mind after item has been used

Proof of purchase is required for all return requests.


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🛠️ Warranty Policy

Warranty applies to selected products only, as stated on the product page.

Warranty Coverage
• Covers manufacturing defects only
• Warranty period: 6–12 months (depending on product)

Warranty Does Not Cover
• Normal wear and tear
• Misuse, improper handling, or modification
• Accidental damage or water damage

Warranty Claims
• Proof of purchase is required
• Product must be returned for inspection


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🔒 Privacy Policy

Fendimart Enterprise respects your privacy.

• Customer information is collected only to process orders and provide support
• Personal data will not be sold or shared with third parties
• Payment details are handled securely by trusted payment providers
• Customer information is kept confidential and protected