FactoryFawltz Returns & Exchange FAQ
1️⃣ Do you offer refunds?
No. FactoryFawltz follows an Exchange or Store Credit Policy only.
2️⃣ How long do I have to request an exchange?
You can request an exchange within 7 days of receiving your order.
3️⃣ What condition must the item be in?
Items must be unused, unworn, and in original packaging.
4️⃣ What if I receive a wrong or damaged item?
Notify us within 48 hours with photos for verification.
5️⃣ Who pays for return shipping?
Customers cover return shipping unless the item was incorrect or defective.
6️⃣ Do I need proof of purchase?
Yes. Order confirmation or proof of purchase is required.
7️⃣ Before You Order
Please ensure correct size and product selection before confirming your order.
Important:
By placing an order, you agree to the FactoryFawltz Exchange & No Cash Refund Policy.
No. FactoryFawltz follows an Exchange or Store Credit Policy only.
2️⃣ How long do I have to request an exchange?
You can request an exchange within 7 days of receiving your order.
3️⃣ What condition must the item be in?
Items must be unused, unworn, and in original packaging.
4️⃣ What if I receive a wrong or damaged item?
Notify us within 48 hours with photos for verification.
5️⃣ Who pays for return shipping?
Customers cover return shipping unless the item was incorrect or defective.
6️⃣ Do I need proof of purchase?
Yes. Order confirmation or proof of purchase is required.
7️⃣ Before You Order
Please ensure correct size and product selection before confirming your order.
Important:
By placing an order, you agree to the FactoryFawltz Exchange & No Cash Refund Policy.