Policy
Fabu-Health Group – Booking, Purchase, Delivery & Clinic Policy
(Applicable to all Fabu-Health Group Clinics)
At Fabu-Health Group, our mission is to deliver a fully customised, individualised experience for every client. As we grow into multiple locations, these policies ensure that the right doctors, nurses, practitioners, products, and resources are available for you at the right time, without compromising safety or service quality.
1. Booking & Cancellation Policy
All bookings require a R500 non-refundable booking fee to secure your appointment. This fee will be credited toward your treatment or product purchase on the day of your visit.
Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting your booking fee.
Missed appointments or late cancellations will result in the booking fee being retained and may incur full charges for the reserved treatment time.
This policy allows us to schedule the appropriate doctors, nurses, and practitioners for your specific needs and location.
2. Late Arrival Policy
If you arrive more than 10 minutes late, we may need to shorten or reschedule your treatment to avoid impacting the next client.
The full treatment fee still applies, even if your session is shortened.
Timely arrivals help us ensure doctors, nurses, and practitioners can provide you with the full benefit of your personalised care plan.
3. Consultation Policy
All new clients must begin with a consultation (in-clinic or virtual) to ensure treatments are tailored to your goals and medical profile.
Consultations allow us to review your skin health, wellness objectives, and medical background before assigning the right doctor, nurse, or practitioner to your treatment.
Consultations are booked via our app and charged separately unless included in a treatment plan.
4. Medical Disclosure & Consent
Clients must disclose all relevant medical conditions, allergies, medications, and recent treatments before any procedure.
Some treatments require a written consent form before beginning.
Accurate disclosure ensures the appropriate doctor, nurse, or practitioner is selected and the safest protocols are followed.
5. Product Use & Results Disclaimer
Results vary depending on skin condition, consistency, and individual response.
Our doctors, nurses, and practitioners can only provide advice and take accountability for products stocked and supplied by our clinics.
We are not responsible for results or reactions from products purchased elsewhere.
Clinics are not liable for adverse effects resulting from:
Failure to follow prescribed homecare instructions.
Use of unauthorised products not supplied by FabuHealth Group.
For your safety, we only recommend clinically tested products and evidence-based protocols approved by our medical and professional team.
Delivery & Purchase Policy
1. Courier Deliveries
We offer delivery of products via partnered courier services within South Africa.
Delivery fees vary based on distance from the clinic or dispatch point and will be communicated at checkout or booking.
For Uber deliveries within a 30 km radius, fees are:
R80 for 0–10 km
R150 for 11–20 km
R250 for 21–30 km
• Orders over R3000 qualify for free delivery within the 30 km radius.
•All deliveries must be prepaid in full, including delivery fees, before dispatch.
•Delivery fees are non-refundable once the order has been dispatched.
•Delivery times depend on courier availability and may vary.
•Please ensure a responsible person is available to receive deliveries.
2. In-Store Purchases
All in-store purchases must be paid in full at the time of purchase. Products can be inspected before purchase.
Returns or exchanges are subject to our returns policy (refer to Returns & Refunds section). Store hours and location details are available via the Take App and our website.
3. Returns & Refunds
Booking fees for appointments are non-refundable but redeemable against future treatments or products. Product returns are accepted only if unopened and unused, within 7 days of purchase, and subject to approval.
Delivery fees are non-refundable even if the product is returned.
Contact customer support via the app or email for any return or refund requests.
Why These Policies Matter
As we expand into multiple clinics, these guidelines help us:
Ensure the right doctors, nurses, practitioners, products, and resources are available for every appointment.
Maintain a consistent, high-quality experience across all locations.
Keep treatments safe, effective, and fully personalised to your needs.
Thank you for your understanding and for growing with us.
— FabuHealth Group Management
(Applicable to all Fabu-Health Group Clinics)
At Fabu-Health Group, our mission is to deliver a fully customised, individualised experience for every client. As we grow into multiple locations, these policies ensure that the right doctors, nurses, practitioners, products, and resources are available for you at the right time, without compromising safety or service quality.
1. Booking & Cancellation Policy
All bookings require a R500 non-refundable booking fee to secure your appointment. This fee will be credited toward your treatment or product purchase on the day of your visit.
Cancellations or rescheduling must be made at least 24 hours in advance to avoid forfeiting your booking fee.
Missed appointments or late cancellations will result in the booking fee being retained and may incur full charges for the reserved treatment time.
This policy allows us to schedule the appropriate doctors, nurses, and practitioners for your specific needs and location.
2. Late Arrival Policy
If you arrive more than 10 minutes late, we may need to shorten or reschedule your treatment to avoid impacting the next client.
The full treatment fee still applies, even if your session is shortened.
Timely arrivals help us ensure doctors, nurses, and practitioners can provide you with the full benefit of your personalised care plan.
3. Consultation Policy
All new clients must begin with a consultation (in-clinic or virtual) to ensure treatments are tailored to your goals and medical profile.
Consultations allow us to review your skin health, wellness objectives, and medical background before assigning the right doctor, nurse, or practitioner to your treatment.
Consultations are booked via our app and charged separately unless included in a treatment plan.
4. Medical Disclosure & Consent
Clients must disclose all relevant medical conditions, allergies, medications, and recent treatments before any procedure.
Some treatments require a written consent form before beginning.
Accurate disclosure ensures the appropriate doctor, nurse, or practitioner is selected and the safest protocols are followed.
5. Product Use & Results Disclaimer
Results vary depending on skin condition, consistency, and individual response.
Our doctors, nurses, and practitioners can only provide advice and take accountability for products stocked and supplied by our clinics.
We are not responsible for results or reactions from products purchased elsewhere.
Clinics are not liable for adverse effects resulting from:
Failure to follow prescribed homecare instructions.
Use of unauthorised products not supplied by FabuHealth Group.
For your safety, we only recommend clinically tested products and evidence-based protocols approved by our medical and professional team.
Delivery & Purchase Policy
1. Courier Deliveries
We offer delivery of products via partnered courier services within South Africa.
Delivery fees vary based on distance from the clinic or dispatch point and will be communicated at checkout or booking.
For Uber deliveries within a 30 km radius, fees are:
R80 for 0–10 km
R150 for 11–20 km
R250 for 21–30 km
• Orders over R3000 qualify for free delivery within the 30 km radius.
•All deliveries must be prepaid in full, including delivery fees, before dispatch.
•Delivery fees are non-refundable once the order has been dispatched.
•Delivery times depend on courier availability and may vary.
•Please ensure a responsible person is available to receive deliveries.
2. In-Store Purchases
All in-store purchases must be paid in full at the time of purchase. Products can be inspected before purchase.
Returns or exchanges are subject to our returns policy (refer to Returns & Refunds section). Store hours and location details are available via the Take App and our website.
3. Returns & Refunds
Booking fees for appointments are non-refundable but redeemable against future treatments or products. Product returns are accepted only if unopened and unused, within 7 days of purchase, and subject to approval.
Delivery fees are non-refundable even if the product is returned.
Contact customer support via the app or email for any return or refund requests.
Why These Policies Matter
As we expand into multiple clinics, these guidelines help us:
Ensure the right doctors, nurses, practitioners, products, and resources are available for every appointment.
Maintain a consistent, high-quality experience across all locations.
Keep treatments safe, effective, and fully personalised to your needs.
Thank you for your understanding and for growing with us.
— FabuHealth Group Management