Delivery & Purchase Policy
Delivery & Purchase Policy
1. Courier Deliveries
We offer delivery of products via partnered courier services within South Africa.
Delivery fees vary based on distance from the clinic or dispatch point and will be communicated at checkout or booking.
For Uber deliveries within a 30 km radius, fees are:
R80 for 0–10 km
R150 for 11–20 km
R250 for 21–30 km
• Orders over R3000 qualify for free delivery within the 30 km radius.
•All deliveries must be prepaid in full, including delivery fees, before dispatch.
•Delivery fees are non-refundable once the order has been dispatched.
•Delivery times depend on courier availability and may vary.
•Please ensure a responsible person is available to receive deliveries.
2. In-Store Purchases
All in-store purchases must be paid in full at the time of purchase. Products can be inspected before purchase.
Returns or exchanges are subject to our returns policy (refer to Returns & Refunds section). Store hours and location details are available via the Take App and our website.
3. Returns & Refunds
Booking fees for appointments are non-refundable but redeemable against future treatments or products. Product returns are accepted only if unopened and unused, within 7 days of purchase, and subject to approval.
Delivery fees are non-refundable even if the product is returned.
Contact customer support via the app or email for any return or refund requests.
1. Courier Deliveries
We offer delivery of products via partnered courier services within South Africa.
Delivery fees vary based on distance from the clinic or dispatch point and will be communicated at checkout or booking.
For Uber deliveries within a 30 km radius, fees are:
R80 for 0–10 km
R150 for 11–20 km
R250 for 21–30 km
• Orders over R3000 qualify for free delivery within the 30 km radius.
•All deliveries must be prepaid in full, including delivery fees, before dispatch.
•Delivery fees are non-refundable once the order has been dispatched.
•Delivery times depend on courier availability and may vary.
•Please ensure a responsible person is available to receive deliveries.
2. In-Store Purchases
All in-store purchases must be paid in full at the time of purchase. Products can be inspected before purchase.
Returns or exchanges are subject to our returns policy (refer to Returns & Refunds section). Store hours and location details are available via the Take App and our website.
3. Returns & Refunds
Booking fees for appointments are non-refundable but redeemable against future treatments or products. Product returns are accepted only if unopened and unused, within 7 days of purchase, and subject to approval.
Delivery fees are non-refundable even if the product is returned.
Contact customer support via the app or email for any return or refund requests.