Terms and Conditions
Etincellestore.com Policies
💕 Return & Refunds
We want you to love your skincare! If something isn’t right:
You can request a return within 7 days of receiving your order.
The product must be unused, unopened, and in its original packaging.
Due to hygiene reasons, we cannot accept returns of opened skincare, cosmetics, or personal care items.
How it works:
Email us at admin@etincelleshop.com
with your order details.
We’ll guide you through the return process.
Once we receive your item and it passes inspection, we’ll refund you within 7–10 working days.
If your order arrives damaged or incorrect, please send us photos within 48 hours and we’ll fix it with a replacement or refund.
🚚 Shipping
Mauritius deliveries: 2–5 business days.
Shipping costs are calculated at checkout.
Free delivery on eligible orders (check promotions!).
🔒 Privacy Matters
Your trust means everything. We keep your details safe and use them only to process and deliver your order. We don’t sell your information to third parties.
Payments are handled securely by trusted gateways, so your financial details stay protected.
📜 Quick Notes
All products are 100% authentic and sourced from official suppliers.
Prices and stock may change without notice.
We may cancel orders if there’s a pricing error or suspected fraud (rare, but it can happen).
📩 Need Help?
We’re here for you:
Email: admin@etincelleshop.com
Phone: (+230) 54559844
✨ Thank you for choosing Etincelle – where your glow begins! ✨
💕 Return & Refunds
We want you to love your skincare! If something isn’t right:
You can request a return within 7 days of receiving your order.
The product must be unused, unopened, and in its original packaging.
Due to hygiene reasons, we cannot accept returns of opened skincare, cosmetics, or personal care items.
How it works:
Email us at admin@etincelleshop.com
with your order details.
We’ll guide you through the return process.
Once we receive your item and it passes inspection, we’ll refund you within 7–10 working days.
If your order arrives damaged or incorrect, please send us photos within 48 hours and we’ll fix it with a replacement or refund.
🚚 Shipping
Mauritius deliveries: 2–5 business days.
Shipping costs are calculated at checkout.
Free delivery on eligible orders (check promotions!).
🔒 Privacy Matters
Your trust means everything. We keep your details safe and use them only to process and deliver your order. We don’t sell your information to third parties.
Payments are handled securely by trusted gateways, so your financial details stay protected.
📜 Quick Notes
All products are 100% authentic and sourced from official suppliers.
Prices and stock may change without notice.
We may cancel orders if there’s a pricing error or suspected fraud (rare, but it can happen).
📩 Need Help?
We’re here for you:
Email: admin@etincelleshop.com
Phone: (+230) 54559844
✨ Thank you for choosing Etincelle – where your glow begins! ✨