Terms and Conditions / Policies
TERMS & CONDITIONS – EPRINT SOLUTIONS
Last Updated: 20 May 2026
1. Introduction
Welcome to Eprint Solutions. These Terms & Conditions govern your use of our online store, website, and all printing-related services offered through our platform. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions.
2. Use of Our Website
You agree to:
• Use the website for lawful purposes only.
• Provide accurate personal and delivery information.
• Not engage in any activity that may disrupt, damage, or impair our services.
3. Products & Services
Eprint Solutions provides printing, branding, signage, and design services.
Please note:
• Colours, materials, and print outcomes may vary slightly depending on screen display, material type, and printing technology.
• Custom or personalized orders are produced based on artwork approved by the customer.
4. Pricing & Payment
• All prices displayed include VAT (if applicable), unless otherwise stated.
• Payments must be completed before production begins.
• We accept various payment methods including secure online payments via Ozow, card payments, and EFT.
• Orders will only be processed once payment reflects and is verified.
If a payment is flagged for fraud or fails verification, we may delay or cancel the order until the issue is resolved.
5. Order Process & Production
• Orders start production after design approval and full payment.
• Turnaround times vary depending on product type, order size, and workload.
• Urgent orders may attract a rush fee.
• Eprint Solutions is not liable for delays caused by incorrect specifications, incorrect artwork, late approvals, or unforeseen production issues.
6. Artwork, Designs & Approval
• Customers are responsible for providing correct and print-ready artwork unless design services are requested.
• We provide proofs for approval where necessary.
• Once artwork is approved, changes cannot be made, and Eprint Solutions is not responsible for errors missed by the customer.
7. Delivery & Collection
• We provide nationwide delivery through third-party couriers.
• Delivery fees are calculated at checkout.
• Delivery times are estimates and may vary due to courier delays or factors beyond our control.
• Eprint Solutions is not liable for courier delays, damages, or lost parcels, but we will assist in resolving such issues where possible.
8. Returns, Refunds & Exchanges
Because our products are custom-made or personalized:
• No returns, refunds, or exchanges are accepted once production has started.
• Refunds are only considered when:
o We fail to deliver the ordered product.
o The product is defective due to our error.
• Any issue must be reported within 48 hours of receiving the order, with photographic proof.
• If a refund is approved, it will be processed via the original payment method.
9. Cancellations
• Orders may be cancelled before payment or artwork approval.
• After approval or payment, cancellations are not permitted because production work begins immediately.
10. Privacy Policy
We are committed to protecting your personal information.
• Customer data is used only for order processing, delivery, and communication.
• Payment information processed through Ozow or other payment gateways is encrypted and not stored by Eprint Solutions.
11. Limitation of Liability
Eprint Solutions will not be liable for:
• Losses resulting from courier delays.
• Incorrect information supplied by the customer.
• Color variations between digital designs and printed products.
• Any indirect, incidental, or consequential damages.
Our total liability, in any case, will not exceed the value of the order in dispute.
12. Intellectual Property
All designs created by Eprint Solutions remain our intellectual property unless otherwise stated.
Customers must ensure they have permission to use any copyrighted content submitted to us.
13. Amendments to Terms
We reserve the right to update or change these Terms & Conditions at any time. Updates will be posted on our website with the latest effective date.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
15. Contact Information
For queries, support, or complaints, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
PRIVACY POLICY & POPIA COMPLIANCE – EPRINT SOLUTIONS
Last Updated: 20 May 2026
1. Introduction
Eprint Solutions is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, store, share, and protect your personal information when you interact with our online store, website, or services.
By using our website or making a purchase, you consent to the practices described in this policy.
2. What Personal Information We Collect
We collect only the information necessary to fulfil orders, communicate with you, and improve our services. This may include:
2.1 Information Provided by You
• Full name
• Email address
• Phone number
• Billing and delivery address
• Company details (if applicable)
• Special instructions for orders
• Artwork or files uploaded for printing
2.2 Automatically Collected Information
• IP address
• Device information (browser type, operating system)
• Website usage data (cookies, analytics, pages visited)
2.3 Payment Information
We do not store card or banking details.
Payments are securely processed through third-party gateways such as Ozow and payment processors that comply with global security standards.
3. Purpose of Collecting Personal Information
We collect and use your information for the following reasons:
• To process and fulfil orders
• To verify payments and prevent fraud
• To deliver products and services
• To provide customer support
• To send order updates and necessary communication
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
We do not sell, trade, or rent your personal information to third parties.
4. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information based on:
• Your consent
• The need to perform a contract (e.g., fulfilling your order)
• Legal obligations (e.g., tax records)
• Legitimate business interests (e.g., preventing fraud, improving services)
5. How We Store & Protect Your Information
We implement appropriate security measures to protect your information from:
• Unauthorized access
• Loss or theft
• Misuse or alteration
Security measures include encryption, secure servers, access control, and compliance monitoring.
6. Sharing of Information
We may share necessary information only with trusted third parties, including:
• Courier companies (delivery details only)
• Payment gateways like Ozow (for payment processing)
• IT service providers (for website operations)
• Legal and regulatory authorities where required
These partners are required to protect your information and use it only for the necessary purpose.
7. Cookies & Tracking Technologies
Our website uses cookies to:
• Improve site functionality
• Track analytics and user behavior
• Maintain login sessions
• Enhance your shopping experience
You may manage or disable cookies through your browser settings, but some features may not work correctly without them.
8. Marketing Communication
With your consent, we may send you:
• Promotions
• Product updates
• Special offers
• Service announcements
You may opt out at any time by clicking “unsubscribe” or contacting us directly.
9. Your POPIA Rights
Under POPIA, you have the right to:
• Access your personal information
• Request correction of inaccurate details
• Request deletion where legally permissible
• Withdraw consent for marketing
• Object to certain data processing
• Lodge complaints with the Information Regulator
Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Phone: +27 (0)10 023 5200
10. Retention of Information
We retain your personal information only for as long as necessary:
• To complete your order
• For legitimate business and tax purposes
• For record-keeping required by law
After this period, your data is securely deleted or anonymized.
11. Data Breach Procedures
In the unlikely event of a data breach, we will:
1. Notify affected users as soon as possible
2. Describe the nature of the breach
3. Provide steps for protection
4. Inform the Information Regulator in compliance with POPIA
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
13. Updates to This Policy
We may update this Privacy & POPIA Policy periodically. The updated version will always be available on our website with the most recent effective date.
14. Contact Us
For queries related to your privacy or personal information, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
SHIPPING & DELIVERY POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
Thank you for shopping with Eprint Solutions. This Shipping & Delivery Policy explains how orders are processed, produced, and delivered for all purchases made through our online store.
1. Order Processing Time
Because many of our products are custom-made, processing times may differ:
1.1 Standard Processing
• Orders are processed within 24–48 hours after payment is received.
• Artwork approval is required before production begins.
1.2 Production Time
Production times vary depending on the type of product:
• Small prints & stickers: 1–2 working days
• Canvas & metal prints: 2–4 working days
• Banners, signage & large format prints: 2–5 working days
• Branded clothing & apparel: 3–7 working days
• Special or bulk orders: May require additional time (we will notify you)
Production only starts once payment and artwork approval are confirmed.
2. Delivery Timeframes
Delivery times depend on your location and the courier service.
• Gauteng: 1–2 working days
• Major cities (Durban, Cape Town, PE, Bloem): 2–4 working days
• Regional / Outlying areas: 3–7 working days
Note: Delivery times exclude weekends and public holidays.
3. Delivery Fees
Delivery fees are calculated at checkout based on:
• Your location
• Weight and size of the package
• Selected courier option
Some large-format items may incur special shipping fees due to size.
4. Click & Collect (if applicable)
Customers may collect their orders from our premises once notified that the order is ready.
• Collections available during business hours
• No collection before receiving confirmation
• Proof of order may be required
If you provide a collection location, you can add the address here.
5. Courier & Third-Party Services
We use trusted South African couriers for all deliveries.
Once an order is handed over to the courier:
• Delivery responsibility transfers to the courier
• Tracking details will be sent via email or SMS
• Eprint Solutions is not responsible for delays caused by courier backlogs, strikes, or weather conditions
6. Incorrect or Incomplete Delivery Details
Please ensure your delivery information is accurate.
Eprint Solutions is not responsible for:
• Incorrect delivery addresses
• Failed deliveries due to unreachable phone numbers
• Delays caused by inaccurate customer information
If a parcel is returned to us, redelivery fees will apply.
7. Delivery Attempt & Non-Collection
Couriers typically attempt delivery 1–2 times. If unsuccessful:
• The parcel may return to the depot
• Additional fees may apply for redelivery
• Parcels not collected within 7 days may be returned to Eprint Solutions
8. Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive:
8.1 Damaged Parcels
• Report within 48 hours
• Include clear photos or videos of the damage
• We will assist with a courier claim
• Depending on the investigation, we may reprint or replace the item
8.2 Lost Parcels
• We will contact the courier to investigate
• If confirmed lost, we will reprint and resend the order at no cost
9. International Shipping (optional)
If you ship internationally, you can use this section:
(Add details if needed.)
If not applicable, you can state:
We currently do not offer international shipping.
10. Tracking Information
Once your order has been dispatched, you will receive:
• A tracking number
• Courier name
• Estimated delivery date
You can track your order via the courier’s website or SMS link.
11. Delays Beyond Our Control
We are not liable for delivery delays caused by:
• Courier delays
• Public holidays
• Weather conditions
• Strikes
• Customs issues (for international orders)
• Incorrect customer information
We will always assist where possible to expedite resolution.
12. Contact Information
For shipping or delivery questions, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
SHIPPING & DELIVERY POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
Thank you for shopping with Eprint Solutions. This Shipping & Delivery Policy explains how orders are processed, produced, and delivered for all purchases made through our online store.
1. Order Processing Time
Because many of our products are custom-made, processing times may differ:
1.1 Standard Processing
• Orders are processed within 24–48 hours after payment is received.
• Artwork approval is required before production begins.
1.2 Production Time
Production times vary depending on the type of product:
• Small prints & stickers: 1–2 working days
• Canvas & metal prints: 2–4 working days
• Banners, signage & large format prints: 2–5 working days
• Branded clothing & apparel: 3–7 working days
• Special or bulk orders: May require additional time (we will notify you)
Production only starts once payment and artwork approval are confirmed.
2. Delivery Timeframes
Delivery times depend on your location and the courier service.
• Gauteng: 1–2 working days
• Major cities (Durban, Cape Town, PE, Bloem): 2–4 working days
• Regional / Outlying areas: 3–7 working days
Note: Delivery times exclude weekends and public holidays.
3. Delivery Fees
Delivery fees are calculated at checkout based on:
• Your location
• Weight and size of the package
• Selected courier option
Some large-format items may incur special shipping fees due to size.
4. Click & Collect (if applicable)
Customers may collect their orders from our premises once notified that the order is ready.
• Collections available during business hours
• No collection before receiving confirmation
• Proof of order may be required
If you provide a collection location, you can add the address here.
5. Courier & Third-Party Services
We use trusted South African couriers for all deliveries.
Once an order is handed over to the courier:
• Delivery responsibility transfers to the courier
• Tracking details will be sent via email or SMS
• Eprint Solutions is not responsible for delays caused by courier backlogs, strikes, or weather conditions
6. Incorrect or Incomplete Delivery Details
Please ensure your delivery information is accurate.
Eprint Solutions is not responsible for:
• Incorrect delivery addresses
• Failed deliveries due to unreachable phone numbers
• Delays caused by inaccurate customer information
If a parcel is returned to us, redelivery fees will apply.
7. Delivery Attempt & Non-Collection
Couriers typically attempt delivery 1–2 times. If unsuccessful:
• The parcel may return to the depot
• Additional fees may apply for redelivery
• Parcels not collected within 7 days may be returned to Eprint Solutions
8. Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive:
8.1 Damaged Parcels
• Report within 48 hours
• Include clear photos or videos of the damage
• We will assist with a courier claim
• Depending on the investigation, we may reprint or replace the item
8.2 Lost Parcels
• We will contact the courier to investigate
• If confirmed lost, we will reprint and resend the order at no cost
9. International Shipping (optional)
If you ship internationally, you can use this section:
(Add details if needed.)
If not applicable, you can state:
We currently do not offer international shipping.
10. Tracking Information
Once your order has been dispatched, you will receive:
• A tracking number
• Courier name
• Estimated delivery date
You can track your order via the courier’s website or SMS link.
11. Delays Beyond Our Control
We are not liable for delivery delays caused by:
• Courier delays
• Public holidays
• Weather conditions
• Strikes
• Customs issues (for international orders)
• Incorrect customer information
We will always assist where possible to expedite resolution.
12. Contact Information
For shipping or delivery questions, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
RETURN POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
At Eprint Solutions, we are committed to delivering high-quality printing and branding products. Because many of our items are custom-made, our return policy is designed to be fair, transparent, and compliant with South African consumer laws.
1. General Return Policy
• Most of our products are custom-printed or personalised and therefore cannot be returned once produced.
• Returns are only accepted in cases where:
o The product is defective,
o There is a manufacturing or printing error caused by Eprint Solutions,
o You received the wrong item.
Returns for buyer’s remorse (e.g., changed mind, incorrect size ordered, colour differences due to screen display) are not allowed for custom-made items.
2. Non-Custom Products
Some items (e.g., blank accessories, equipment, tools) may be eligible for return if:
• Returned within 7 days of delivery,
• The product is unused and in original packaging,
• Customer pays return courier fees unless the product is defective.
A refund or exchange will be processed after inspection and approval.
3. Custom-Made / Personalised Products
This includes products such as:
• Banners
• Stickers & labels
• Branded clothing
• Business cards
• Signage
• Canvas & metal prints
• Large-format prints
• Any product printed from customer artwork
These items cannot be returned, unless defective or incorrect, because they are produced specifically to the customer’s specifications.
4. Defective, Incorrect or Damaged Products
If your product arrives damaged, incorrect, or defective:
You must notify us within 48 hours
Email or WhatsApp us with:
• Order number
• Photos or videos of the issue
• A clear description of the problem
Resolution Options
After reviewing your case, we may:
• Reprint or replace the item at no cost
• Repair the item (where applicable)
• Offer a partial or full refund if a replacement is impossible
Note:
Minor colour variations between digital screens and printed output are normal in the printing industry and not regarded as defects.
5. Return Procedure
If a return is approved:
1. We will provide return instructions.
2. The item must be packaged securely to avoid damage.
3. Once received, we will inspect the product.
4. A replacement or refund will be processed within 7–14 working days.
6. Items Not Eligible for Return
• Products damaged due to misuse or incorrect handling
• Items altered after delivery
• Custom items with errors from customer-supplied artwork
• Digital design files or design fees
• Clearance or discounted items
7. Return Shipping
• For defective or incorrect items, we cover the return courier costs.
• For non-defective items (if return is allowed), the customer pays return shipping.
8. Cancelled Deliveries / Incorrect Addresses
Returns resulting from:
• Incorrect address provided
• Customer unavailable for delivery
• Failure to collect at pickup points
→ Will require payment of redelivery fees before reshipping.
9. Contact Us
For return-related questions or to submit a return request:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
REFUND & CANCELLATION POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
At Eprint Solutions, we take pride in delivering high-quality printing, signage, branding, and design services. Because many of our products are custom-made or personalised, refunds and cancellations must follow the guidelines outlined below.
1. General Policy
• Most products on our online store are custom-printed, meaning they are made specifically according to customer artwork and specifications.
• For this reason, we do not offer refunds, returns, or exchanges once production has started—except where required by the Consumer Protection Act (CPA) or where there is a clear defect.
2. Non-Custom Products
For items that are not personalised or custom printed (e.g., equipment, standard accessories), returns may be accepted if:
• The item is unused and in its original packaging
• A return request is received within 7 days of delivery
• The customer covers return courier fees (unless the item is defective)
A refund will be processed once the returned product is inspected and approved.
3. Custom-Made / Personalised Goods (Most Products)
For custom goods (e.g., printed banners, signage, apparel branding, canvas prints, business cards, stickers, metal prints):
• No refunds or returns are permitted after artwork approval and payment.
• Errors in artwork provided by the customer are not refundable.
• Color variations between digital screens and printed output are normal and not considered defects.
• Once printed, changes cannot be made.
4. Refunds for Defective or Incorrect Products
We will gladly fix or reprint an item at no additional cost if:
• The product is defective due to our error
• There is a printing mistake caused by Eprint Solutions
• The order delivered is different from what was approved or purchased
Requirements:
• Notify us within 48 hours of receiving the item
• Provide photos or videos showing the defect or issue
• Return the item (if required) so we can inspect it
If a replacement is not possible, a refund may be processed.
5. Order Cancellations
Before Payment
• Orders may be cancelled freely before payment is made.
After Payment but Before Artwork Approval
• A cancellation fee of up to 20% may apply to cover admin and design time.
After Artwork Approval or Production Start
• Cancellations are not permitted, as work has already begun and materials may have been used.
6. Late or Missing Refunds
If a refund has been approved, it will be processed within 7–14 business days depending on the payment provider.
If you have not received your refund:
1. First check your bank account
2. Then contact your bank
3. If the issue remains, contact us so we can follow up
7. Incorrect or Incomplete Delivery Information
Eprint Solutions is not responsible for:
• Incorrect delivery addresses provided by the customer
• Failed deliveries due to unreachable contact numbers
• Items returned to sender by courier
Redelivery fees will be charged when applicable.
8. Courier Damage
If an item arrives damaged due to courier handling:
• Report it within 48 hours with photos
• We will assist with a courier claim
• Resolution will follow the courier’s policies
• In some cases, we may reprint the item as a goodwill gesture
9. Digital Products & Design Fees
Design fees, digital artwork, templates, or files delivered electronically are non-refundable, even if the customer later decides not to continue with printing.
10. Contact Information
For refund, return, or cancellation queries, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
Last Updated: 20 May 2026
1. Introduction
Welcome to Eprint Solutions. These Terms & Conditions govern your use of our online store, website, and all printing-related services offered through our platform. By accessing or purchasing from our website, you agree to be bound by these Terms & Conditions.
2. Use of Our Website
You agree to:
• Use the website for lawful purposes only.
• Provide accurate personal and delivery information.
• Not engage in any activity that may disrupt, damage, or impair our services.
3. Products & Services
Eprint Solutions provides printing, branding, signage, and design services.
Please note:
• Colours, materials, and print outcomes may vary slightly depending on screen display, material type, and printing technology.
• Custom or personalized orders are produced based on artwork approved by the customer.
4. Pricing & Payment
• All prices displayed include VAT (if applicable), unless otherwise stated.
• Payments must be completed before production begins.
• We accept various payment methods including secure online payments via Ozow, card payments, and EFT.
• Orders will only be processed once payment reflects and is verified.
If a payment is flagged for fraud or fails verification, we may delay or cancel the order until the issue is resolved.
5. Order Process & Production
• Orders start production after design approval and full payment.
• Turnaround times vary depending on product type, order size, and workload.
• Urgent orders may attract a rush fee.
• Eprint Solutions is not liable for delays caused by incorrect specifications, incorrect artwork, late approvals, or unforeseen production issues.
6. Artwork, Designs & Approval
• Customers are responsible for providing correct and print-ready artwork unless design services are requested.
• We provide proofs for approval where necessary.
• Once artwork is approved, changes cannot be made, and Eprint Solutions is not responsible for errors missed by the customer.
7. Delivery & Collection
• We provide nationwide delivery through third-party couriers.
• Delivery fees are calculated at checkout.
• Delivery times are estimates and may vary due to courier delays or factors beyond our control.
• Eprint Solutions is not liable for courier delays, damages, or lost parcels, but we will assist in resolving such issues where possible.
8. Returns, Refunds & Exchanges
Because our products are custom-made or personalized:
• No returns, refunds, or exchanges are accepted once production has started.
• Refunds are only considered when:
o We fail to deliver the ordered product.
o The product is defective due to our error.
• Any issue must be reported within 48 hours of receiving the order, with photographic proof.
• If a refund is approved, it will be processed via the original payment method.
9. Cancellations
• Orders may be cancelled before payment or artwork approval.
• After approval or payment, cancellations are not permitted because production work begins immediately.
10. Privacy Policy
We are committed to protecting your personal information.
• Customer data is used only for order processing, delivery, and communication.
• Payment information processed through Ozow or other payment gateways is encrypted and not stored by Eprint Solutions.
11. Limitation of Liability
Eprint Solutions will not be liable for:
• Losses resulting from courier delays.
• Incorrect information supplied by the customer.
• Color variations between digital designs and printed products.
• Any indirect, incidental, or consequential damages.
Our total liability, in any case, will not exceed the value of the order in dispute.
12. Intellectual Property
All designs created by Eprint Solutions remain our intellectual property unless otherwise stated.
Customers must ensure they have permission to use any copyrighted content submitted to us.
13. Amendments to Terms
We reserve the right to update or change these Terms & Conditions at any time. Updates will be posted on our website with the latest effective date.
14. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
15. Contact Information
For queries, support, or complaints, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
PRIVACY POLICY & POPIA COMPLIANCE – EPRINT SOLUTIONS
Last Updated: 20 May 2026
1. Introduction
Eprint Solutions is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This policy explains how we collect, use, store, share, and protect your personal information when you interact with our online store, website, or services.
By using our website or making a purchase, you consent to the practices described in this policy.
2. What Personal Information We Collect
We collect only the information necessary to fulfil orders, communicate with you, and improve our services. This may include:
2.1 Information Provided by You
• Full name
• Email address
• Phone number
• Billing and delivery address
• Company details (if applicable)
• Special instructions for orders
• Artwork or files uploaded for printing
2.2 Automatically Collected Information
• IP address
• Device information (browser type, operating system)
• Website usage data (cookies, analytics, pages visited)
2.3 Payment Information
We do not store card or banking details.
Payments are securely processed through third-party gateways such as Ozow and payment processors that comply with global security standards.
3. Purpose of Collecting Personal Information
We collect and use your information for the following reasons:
• To process and fulfil orders
• To verify payments and prevent fraud
• To deliver products and services
• To provide customer support
• To send order updates and necessary communication
• To improve our website functionality and user experience
• To comply with legal and regulatory requirements
We do not sell, trade, or rent your personal information to third parties.
4. Legal Basis for Processing (POPIA)
Under POPIA, we process your personal information based on:
• Your consent
• The need to perform a contract (e.g., fulfilling your order)
• Legal obligations (e.g., tax records)
• Legitimate business interests (e.g., preventing fraud, improving services)
5. How We Store & Protect Your Information
We implement appropriate security measures to protect your information from:
• Unauthorized access
• Loss or theft
• Misuse or alteration
Security measures include encryption, secure servers, access control, and compliance monitoring.
6. Sharing of Information
We may share necessary information only with trusted third parties, including:
• Courier companies (delivery details only)
• Payment gateways like Ozow (for payment processing)
• IT service providers (for website operations)
• Legal and regulatory authorities where required
These partners are required to protect your information and use it only for the necessary purpose.
7. Cookies & Tracking Technologies
Our website uses cookies to:
• Improve site functionality
• Track analytics and user behavior
• Maintain login sessions
• Enhance your shopping experience
You may manage or disable cookies through your browser settings, but some features may not work correctly without them.
8. Marketing Communication
With your consent, we may send you:
• Promotions
• Product updates
• Special offers
• Service announcements
You may opt out at any time by clicking “unsubscribe” or contacting us directly.
9. Your POPIA Rights
Under POPIA, you have the right to:
• Access your personal information
• Request correction of inaccurate details
• Request deletion where legally permissible
• Withdraw consent for marketing
• Object to certain data processing
• Lodge complaints with the Information Regulator
Information Regulator Contact:
Email: complaints.IR@justice.gov.za
Phone: +27 (0)10 023 5200
10. Retention of Information
We retain your personal information only for as long as necessary:
• To complete your order
• For legitimate business and tax purposes
• For record-keeping required by law
After this period, your data is securely deleted or anonymized.
11. Data Breach Procedures
In the unlikely event of a data breach, we will:
1. Notify affected users as soon as possible
2. Describe the nature of the breach
3. Provide steps for protection
4. Inform the Information Regulator in compliance with POPIA
12. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
13. Updates to This Policy
We may update this Privacy & POPIA Policy periodically. The updated version will always be available on our website with the most recent effective date.
14. Contact Us
For queries related to your privacy or personal information, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
SHIPPING & DELIVERY POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
Thank you for shopping with Eprint Solutions. This Shipping & Delivery Policy explains how orders are processed, produced, and delivered for all purchases made through our online store.
1. Order Processing Time
Because many of our products are custom-made, processing times may differ:
1.1 Standard Processing
• Orders are processed within 24–48 hours after payment is received.
• Artwork approval is required before production begins.
1.2 Production Time
Production times vary depending on the type of product:
• Small prints & stickers: 1–2 working days
• Canvas & metal prints: 2–4 working days
• Banners, signage & large format prints: 2–5 working days
• Branded clothing & apparel: 3–7 working days
• Special or bulk orders: May require additional time (we will notify you)
Production only starts once payment and artwork approval are confirmed.
2. Delivery Timeframes
Delivery times depend on your location and the courier service.
• Gauteng: 1–2 working days
• Major cities (Durban, Cape Town, PE, Bloem): 2–4 working days
• Regional / Outlying areas: 3–7 working days
Note: Delivery times exclude weekends and public holidays.
3. Delivery Fees
Delivery fees are calculated at checkout based on:
• Your location
• Weight and size of the package
• Selected courier option
Some large-format items may incur special shipping fees due to size.
4. Click & Collect (if applicable)
Customers may collect their orders from our premises once notified that the order is ready.
• Collections available during business hours
• No collection before receiving confirmation
• Proof of order may be required
If you provide a collection location, you can add the address here.
5. Courier & Third-Party Services
We use trusted South African couriers for all deliveries.
Once an order is handed over to the courier:
• Delivery responsibility transfers to the courier
• Tracking details will be sent via email or SMS
• Eprint Solutions is not responsible for delays caused by courier backlogs, strikes, or weather conditions
6. Incorrect or Incomplete Delivery Details
Please ensure your delivery information is accurate.
Eprint Solutions is not responsible for:
• Incorrect delivery addresses
• Failed deliveries due to unreachable phone numbers
• Delays caused by inaccurate customer information
If a parcel is returned to us, redelivery fees will apply.
7. Delivery Attempt & Non-Collection
Couriers typically attempt delivery 1–2 times. If unsuccessful:
• The parcel may return to the depot
• Additional fees may apply for redelivery
• Parcels not collected within 7 days may be returned to Eprint Solutions
8. Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive:
8.1 Damaged Parcels
• Report within 48 hours
• Include clear photos or videos of the damage
• We will assist with a courier claim
• Depending on the investigation, we may reprint or replace the item
8.2 Lost Parcels
• We will contact the courier to investigate
• If confirmed lost, we will reprint and resend the order at no cost
9. International Shipping (optional)
If you ship internationally, you can use this section:
(Add details if needed.)
If not applicable, you can state:
We currently do not offer international shipping.
10. Tracking Information
Once your order has been dispatched, you will receive:
• A tracking number
• Courier name
• Estimated delivery date
You can track your order via the courier’s website or SMS link.
11. Delays Beyond Our Control
We are not liable for delivery delays caused by:
• Courier delays
• Public holidays
• Weather conditions
• Strikes
• Customs issues (for international orders)
• Incorrect customer information
We will always assist where possible to expedite resolution.
12. Contact Information
For shipping or delivery questions, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
SHIPPING & DELIVERY POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
Thank you for shopping with Eprint Solutions. This Shipping & Delivery Policy explains how orders are processed, produced, and delivered for all purchases made through our online store.
1. Order Processing Time
Because many of our products are custom-made, processing times may differ:
1.1 Standard Processing
• Orders are processed within 24–48 hours after payment is received.
• Artwork approval is required before production begins.
1.2 Production Time
Production times vary depending on the type of product:
• Small prints & stickers: 1–2 working days
• Canvas & metal prints: 2–4 working days
• Banners, signage & large format prints: 2–5 working days
• Branded clothing & apparel: 3–7 working days
• Special or bulk orders: May require additional time (we will notify you)
Production only starts once payment and artwork approval are confirmed.
2. Delivery Timeframes
Delivery times depend on your location and the courier service.
• Gauteng: 1–2 working days
• Major cities (Durban, Cape Town, PE, Bloem): 2–4 working days
• Regional / Outlying areas: 3–7 working days
Note: Delivery times exclude weekends and public holidays.
3. Delivery Fees
Delivery fees are calculated at checkout based on:
• Your location
• Weight and size of the package
• Selected courier option
Some large-format items may incur special shipping fees due to size.
4. Click & Collect (if applicable)
Customers may collect their orders from our premises once notified that the order is ready.
• Collections available during business hours
• No collection before receiving confirmation
• Proof of order may be required
If you provide a collection location, you can add the address here.
5. Courier & Third-Party Services
We use trusted South African couriers for all deliveries.
Once an order is handed over to the courier:
• Delivery responsibility transfers to the courier
• Tracking details will be sent via email or SMS
• Eprint Solutions is not responsible for delays caused by courier backlogs, strikes, or weather conditions
6. Incorrect or Incomplete Delivery Details
Please ensure your delivery information is accurate.
Eprint Solutions is not responsible for:
• Incorrect delivery addresses
• Failed deliveries due to unreachable phone numbers
• Delays caused by inaccurate customer information
If a parcel is returned to us, redelivery fees will apply.
7. Delivery Attempt & Non-Collection
Couriers typically attempt delivery 1–2 times. If unsuccessful:
• The parcel may return to the depot
• Additional fees may apply for redelivery
• Parcels not collected within 7 days may be returned to Eprint Solutions
8. Damaged or Lost Parcels
If your parcel arrives damaged or does not arrive:
8.1 Damaged Parcels
• Report within 48 hours
• Include clear photos or videos of the damage
• We will assist with a courier claim
• Depending on the investigation, we may reprint or replace the item
8.2 Lost Parcels
• We will contact the courier to investigate
• If confirmed lost, we will reprint and resend the order at no cost
9. International Shipping (optional)
If you ship internationally, you can use this section:
(Add details if needed.)
If not applicable, you can state:
We currently do not offer international shipping.
10. Tracking Information
Once your order has been dispatched, you will receive:
• A tracking number
• Courier name
• Estimated delivery date
You can track your order via the courier’s website or SMS link.
11. Delays Beyond Our Control
We are not liable for delivery delays caused by:
• Courier delays
• Public holidays
• Weather conditions
• Strikes
• Customs issues (for international orders)
• Incorrect customer information
We will always assist where possible to expedite resolution.
12. Contact Information
For shipping or delivery questions, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
RETURN POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
At Eprint Solutions, we are committed to delivering high-quality printing and branding products. Because many of our items are custom-made, our return policy is designed to be fair, transparent, and compliant with South African consumer laws.
1. General Return Policy
• Most of our products are custom-printed or personalised and therefore cannot be returned once produced.
• Returns are only accepted in cases where:
o The product is defective,
o There is a manufacturing or printing error caused by Eprint Solutions,
o You received the wrong item.
Returns for buyer’s remorse (e.g., changed mind, incorrect size ordered, colour differences due to screen display) are not allowed for custom-made items.
2. Non-Custom Products
Some items (e.g., blank accessories, equipment, tools) may be eligible for return if:
• Returned within 7 days of delivery,
• The product is unused and in original packaging,
• Customer pays return courier fees unless the product is defective.
A refund or exchange will be processed after inspection and approval.
3. Custom-Made / Personalised Products
This includes products such as:
• Banners
• Stickers & labels
• Branded clothing
• Business cards
• Signage
• Canvas & metal prints
• Large-format prints
• Any product printed from customer artwork
These items cannot be returned, unless defective or incorrect, because they are produced specifically to the customer’s specifications.
4. Defective, Incorrect or Damaged Products
If your product arrives damaged, incorrect, or defective:
You must notify us within 48 hours
Email or WhatsApp us with:
• Order number
• Photos or videos of the issue
• A clear description of the problem
Resolution Options
After reviewing your case, we may:
• Reprint or replace the item at no cost
• Repair the item (where applicable)
• Offer a partial or full refund if a replacement is impossible
Note:
Minor colour variations between digital screens and printed output are normal in the printing industry and not regarded as defects.
5. Return Procedure
If a return is approved:
1. We will provide return instructions.
2. The item must be packaged securely to avoid damage.
3. Once received, we will inspect the product.
4. A replacement or refund will be processed within 7–14 working days.
6. Items Not Eligible for Return
• Products damaged due to misuse or incorrect handling
• Items altered after delivery
• Custom items with errors from customer-supplied artwork
• Digital design files or design fees
• Clearance or discounted items
7. Return Shipping
• For defective or incorrect items, we cover the return courier costs.
• For non-defective items (if return is allowed), the customer pays return shipping.
8. Cancelled Deliveries / Incorrect Addresses
Returns resulting from:
• Incorrect address provided
• Customer unavailable for delivery
• Failure to collect at pickup points
→ Will require payment of redelivery fees before reshipping.
9. Contact Us
For return-related questions or to submit a return request:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081
REFUND & CANCELLATION POLICY – EPRINT SOLUTIONS
Last Updated: 20 May 2026
At Eprint Solutions, we take pride in delivering high-quality printing, signage, branding, and design services. Because many of our products are custom-made or personalised, refunds and cancellations must follow the guidelines outlined below.
1. General Policy
• Most products on our online store are custom-printed, meaning they are made specifically according to customer artwork and specifications.
• For this reason, we do not offer refunds, returns, or exchanges once production has started—except where required by the Consumer Protection Act (CPA) or where there is a clear defect.
2. Non-Custom Products
For items that are not personalised or custom printed (e.g., equipment, standard accessories), returns may be accepted if:
• The item is unused and in its original packaging
• A return request is received within 7 days of delivery
• The customer covers return courier fees (unless the item is defective)
A refund will be processed once the returned product is inspected and approved.
3. Custom-Made / Personalised Goods (Most Products)
For custom goods (e.g., printed banners, signage, apparel branding, canvas prints, business cards, stickers, metal prints):
• No refunds or returns are permitted after artwork approval and payment.
• Errors in artwork provided by the customer are not refundable.
• Color variations between digital screens and printed output are normal and not considered defects.
• Once printed, changes cannot be made.
4. Refunds for Defective or Incorrect Products
We will gladly fix or reprint an item at no additional cost if:
• The product is defective due to our error
• There is a printing mistake caused by Eprint Solutions
• The order delivered is different from what was approved or purchased
Requirements:
• Notify us within 48 hours of receiving the item
• Provide photos or videos showing the defect or issue
• Return the item (if required) so we can inspect it
If a replacement is not possible, a refund may be processed.
5. Order Cancellations
Before Payment
• Orders may be cancelled freely before payment is made.
After Payment but Before Artwork Approval
• A cancellation fee of up to 20% may apply to cover admin and design time.
After Artwork Approval or Production Start
• Cancellations are not permitted, as work has already begun and materials may have been used.
6. Late or Missing Refunds
If a refund has been approved, it will be processed within 7–14 business days depending on the payment provider.
If you have not received your refund:
1. First check your bank account
2. Then contact your bank
3. If the issue remains, contact us so we can follow up
7. Incorrect or Incomplete Delivery Information
Eprint Solutions is not responsible for:
• Incorrect delivery addresses provided by the customer
• Failed deliveries due to unreachable contact numbers
• Items returned to sender by courier
Redelivery fees will be charged when applicable.
8. Courier Damage
If an item arrives damaged due to courier handling:
• Report it within 48 hours with photos
• We will assist with a courier claim
• Resolution will follow the courier’s policies
• In some cases, we may reprint the item as a goodwill gesture
9. Digital Products & Design Fees
Design fees, digital artwork, templates, or files delivered electronically are non-refundable, even if the customer later decides not to continue with printing.
10. Contact Information
For refund, return, or cancellation queries, please contact:
Eprint Solutions
Email: info@e-print.co.za
Phone: 0798110666
Address: 28 Augrabies Street, Mooikloof, Pretoria East, 0081