1. Are Éclavie products handmade?
Yes. Every Éclavie product is carefully handcrafted in small batches to ensure quality, freshness, and attention to detail.
2. Are your products suitable for sensitive skin?
Many of our products are formulated with gentle, skin-loving ingredients. However, we recommend performing a patch test before full use.
3. Do you use natural ingredients?
We incorporate a variety of natural botanicals, oils, butters, clays, and plant-based ingredients throughout our collections.
4. How should I store my soap?
To extend the life of your soap, keep it on a well-draining soap dish and allow it to dry between uses.
5. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times may vary depending on your location.
6. Do you offer local delivery?
Yes. Local delivery options are available at checkout where applicable.
7. What payment methods do you accept?
We offer a variety of convenient payment options, including P2P transfers through Bank of Saint Lucia, cash payments, cryptocurrency payments, and secure card transactions. This flexibility allows you to choose the payment method that is most convenient for you when shopping with Éclavie.
8. Can I return or exchange products?
Please refer to our Returns & Refunds Policy for full details regarding returns, exchanges, and eligibility.
9. Are your products tested on animals?
No. Éclavie is committed to cruelty-free practices and does not test products on animals.
10. How can I contact Éclavie?
You can reach us via WhatsApp at +1 (758) 518-7066 or by email at eclaviebysylvia@gmail.com.
11. Which products are best for my skin type?
Feel free to contact us for personalized recommendations. We will be pleased to assist you in selecting the products best suited to your skincare needs.