TERMS & CONDITIONS
By accessing and using this website, you acknowledge that you have read, understood, and agreed to the Terms & Conditions stated below. If you do not agree with any part of these Terms & Conditions, please do not use this website or place an order.
Article 1 — Age Requirement
This website contains information, images, and products related to tobacco and other age-restricted products.
You must be at least 21 years of age to access and use this website or place an order.
By placing an order, you confirm that you meet the minimum legal age requirement applicable to your purchase.
Article 2 — Orders & Order Approval
All orders placed through Duty-Free Cigarette Supply Agent are subject to review and approval.
Duty-Free Cigarette Supply Agent reserves the right to cancel, reject, or modify an order where necessary, including due to product availability, shipping restrictions, payment issues, or other applicable circumstances.
After an order is submitted, a “Pending” confirmation email may be sent to acknowledge receipt of the order. This confirmation does not constitute final approval.
The order will be considered approved only after a subsequent order-confirmation notification has been issued.
If a product becomes unavailable, the customer will be notified and informed of the available options.
Article 3 — Shipping & Delivery
Orders are shipped through available international postal or courier services.
Estimated delivery times are generally between 5 and 40 days, depending on the destination country, city, shipping method, customs procedures, and local postal services.
Delivery may take longer due to:
- Customs inspections or processing
- Weather conditions
- Transportation disruptions
- Local postal delays
- Public holidays
- Import restrictions
- Other circumstances beyond our control
Estimated delivery times are not guaranteed.
Article 4 — Missing or Incorrect Items
If an order arrives with missing or incorrect items, the customer must contact us with the order number within 14 days of receiving the shipment.
Missing Items
Customers should provide clear photographs of:
- The shipping parcel
- The shipping label
- The package contents
- Any visible damage to the package
After reviewing the claim, we will determine the appropriate resolution and, where applicable, arrange a reshipment of the missing item(s).
Incorrect Items
If incorrect products are delivered and a return is requested, the products must be returned unused, undamaged, and in their original packaging.
Customers who choose to keep the incorrect products should contact us with their order number.
Article 5 — Customs, Taxes & Import Duties
Tobacco products may be subject to applicable Indonesian excise, tax, or customs requirements.
However, the destination country may impose additional:
- Customs duties
- Import taxes
- VAT or similar taxes
- Customs processing fees
- Import restrictions
- Other government charges
These charges are determined by the authorities of the destination country and are beyond our control.
The customer is solely responsible for any customs duties, taxes, fees, permits, or other charges imposed by the destination country.
Customers are strongly advised to check their local customs and tobacco-import regulations before placing an order.
Article 6 — Customs Declarations
Customs declarations are prepared in accordance with applicable shipping procedures and requirements.
We cannot accommodate requests for false, misleading, or inaccurate customs declarations, including requests to declare merchandise as a gift when this does not accurately reflect the shipment.
Customers acknowledge that customs authorities may inspect, delay, restrict, return, or seize shipments in accordance with local laws.
Customers are responsible for ensuring that the products they order are legally permitted for import into their destination country.
Article 7 — Destination-Country Customs
Every country has its own laws, regulations, and import requirements concerning tobacco products.
Duty-Free Cigarette Supply Agent does not control decisions made by customs authorities, postal services, or other government agencies in the destination country.
We cannot be held responsible for:
- Customs duties or taxes
- Customs inspections
- Customs seizure
- Import restrictions
- Customs-related delays
- Additional government charges
- Other actions taken by destination-country authorities
The customer is responsible for understanding and complying with all applicable local regulations.
Article 8 — Customs Holds or Seizure
If an order is held, restricted, returned, or confiscated by customs in the destination country, the customer remains responsible for complying with the applicable local regulations.
If a shipment is returned to us within 40 days, the product cost may be refunded, subject to the circumstances of the return.
Shipping fees are non-refundable.
Any customs duties, taxes, handling charges, or other fees already incurred are also non-refundable unless otherwise required by applicable law.
Article 9 — Returned Shipments
If a shipment is not returned to us within 40 days, it may be considered lost or damaged.
In such circumstances, no refund will be provided.
Customers are responsible for providing accurate delivery information and ensuring that the shipment can legally be received at the destination address.
Article 10 — International Transportation
Tobacco products are subject to international transportation regulations and carrier-specific restrictions.
The availability of shipping services, insurance, and claims may vary depending on the destination country, carrier, and applicable transportation regulations.
Article 11 — Invoices & Documentation
Tobacco and tobacco-product shipments may be processed through international postal or courier services.
Depending on the nature of the shipment and applicable regulations, a commercial invoice may not be available for every order.
Customers with an official tobacco import license may contact us regarding available documentation requirements.
Article 12 — Customs Responsibilities
The buyer is responsible for all customs-related matters in the destination country, including:
- Import permissions
- Customs declarations
- Duties and taxes
- Import licenses
- Local restrictions
- Customs procedures
Duty-Free Cigarette Supply Agent cannot guarantee the outcome of any customs inspection or decision.
Article 13 — Flavored Tobacco
Flavored tobacco products may be restricted or prohibited in certain countries.
Customers are responsible for checking their local laws before ordering flavored tobacco products.
Duty-Free Cigarette Supply Agent is not responsible for customs actions, seizure, delays, or other consequences resulting from restrictions applicable to flavored tobacco in the destination country.
Article 14 — Product Sourcing & Shipping Origin
Products are sourced through established distributors, importers, and retailers.
We may use third-party or drop-shipping services to fulfill certain orders.
Shipments are dispatched from Indonesia.
Customers must ensure that the purchase and importation of tobacco products from Indonesia or other overseas locations are permitted under the laws of their destination country.
Article 15 — Recommended Maximum Order Quantities
For shipping and risk-management purposes, we recommend the following maximum quantities per order:
- Cigarettes: 2 cartons / boxes (20 packs)
- Heated Tobacco: 2 cartons / boxes (20 packs)
- Hand-Rolling Tobacco: 10 packs
- Pipe Tobacco: 250 g
These quantities are recommendations only and do not represent the customs allowance or legal import limit of any country.
Larger shipments may increase the possibility of customs inspection, delays, additional charges, restrictions, or seizure.
Customers who order quantities above these recommendations do so at their own risk.
Duty-Free Cigarette Supply Agent is not responsible for customs duties, taxes, seizure, loss, damage, theft, or delays arising from such shipments.
Where available, customers are strongly encouraged to select Shipping Insurance during checkout.
Article 16 — FAQ & Additional Information
Customers are encouraged to review our FAQ page for additional information regarding:
- Shipping
- Tracking
- Delivery times
- Customs
- Returns
- Refunds
- Order procedures
IMPORTANT TRADEMARK DISCLAIMER
All trademarks, logos, brand names, and product images displayed on this website belong to their respective owners.
Duty-Free Cigarette Supply Agent operates as an independent reseller of tobacco products and is not affiliated with, endorsed by, sponsored by, or officially connected with any trademark owner, including but not limited to Philip Morris International, British American Tobacco (BAT), Japan Tobacco International (JTI), and Imperial Brands.
SHIPPING INSURANCE, RETURNS, RESHIPMENTS, REFUNDS, CANCELLATIONS & CHARGEBACKS
Cancellation
If a customer wishes to cancel an order before shipment, please contact us as soon as possible at:
📧 cigarette.duttyfree@gmail.com
Cancellation requests are subject to the processing status of the order.
Once an order has been processed or shipped, cancellation may no longer be possible.
Chargeback Policy
Customers are encouraged to contact Duty-Free Cigarette Supply Agent first to resolve any billing, payment, or order-related issue.
Chargeback claims should be based on legitimate circumstances and supported by valid documentation where applicable.
Fraudulent or abusive chargeback activity may be disputed and may result in further action where permitted by applicable law.
CONTACT
For questions regarding orders, shipping, products, or other customer-service matters, please contact:
📧 cigarette.duttyfree@gmail.com
Duty-Free Cigarette Supply Agent
Trusted Since 2019