REFUND POLICY
Effective Date: 1st January 2024
At DOMI SHOP, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns, exchanges, and refunds under the following conditions.
1. Eligibility for Refunds & Returns
You may request a return or refund if:
🟢 The item is defective, damaged, or incorrect upon arrival.
🟢 The item is unopened, unused, and in its original packaging (for change-of-mind returns, if applicable).
🟢 The return request is made within 3 days of receiving the item.
2. Non-Refundable Items
Certain items cannot be returned or refunded, including:
🟢 Perishable goods (food, flowers, etc.).
🟢 Personal care items (cosmetics, skincare, etc.).
🟢 Digital downloads or gift cards.
🟢 Sale or clearance items (unless defective).
3. How to Request a Refund or Return
To request a refund or return, please follow these steps:
Contact Us at domi.shop@outlook.com or +675 8163 5422 within the return period.
Provide your order number and a photo or description of the issue.
If approved, we will provide return instructions. The item must be shipped back in its original condition.
Once received and inspected, we will process your refund or exchange.
4. Refund Process
🟢 Refunds will be issued to the original payment method within 5 business days.
🟢 Shipping fees are non-refundable (unless the return is due to our error).
🟢 If an exchange is requested, we will send a replacement item at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider. If you still need help, contact us at domi.shop@outlook.com or +675 8163 5422.
6. Changes to This Policy
Domi Shop reserves the right to update this Refund Policy at any time. Changes will be posted on this page.
7. Contact Us
For any questions about our refund policy, please reach out to us:
📧 Email: domi.shop@outlook.com
📞 Phone: +675 8163 5422
We appreciate your support and look forward to serving you better!
At DOMI SHOP, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns, exchanges, and refunds under the following conditions.
1. Eligibility for Refunds & Returns
You may request a return or refund if:
🟢 The item is defective, damaged, or incorrect upon arrival.
🟢 The item is unopened, unused, and in its original packaging (for change-of-mind returns, if applicable).
🟢 The return request is made within 3 days of receiving the item.
2. Non-Refundable Items
Certain items cannot be returned or refunded, including:
🟢 Perishable goods (food, flowers, etc.).
🟢 Personal care items (cosmetics, skincare, etc.).
🟢 Digital downloads or gift cards.
🟢 Sale or clearance items (unless defective).
3. How to Request a Refund or Return
To request a refund or return, please follow these steps:
Contact Us at domi.shop@outlook.com or +675 8163 5422 within the return period.
Provide your order number and a photo or description of the issue.
If approved, we will provide return instructions. The item must be shipped back in its original condition.
Once received and inspected, we will process your refund or exchange.
4. Refund Process
🟢 Refunds will be issued to the original payment method within 5 business days.
🟢 Shipping fees are non-refundable (unless the return is due to our error).
🟢 If an exchange is requested, we will send a replacement item at no additional cost.
5. Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please check with your bank or payment provider. If you still need help, contact us at domi.shop@outlook.com or +675 8163 5422.
6. Changes to This Policy
Domi Shop reserves the right to update this Refund Policy at any time. Changes will be posted on this page.
7. Contact Us
For any questions about our refund policy, please reach out to us:
📧 Email: domi.shop@outlook.com
📞 Phone: +675 8163 5422
We appreciate your support and look forward to serving you better!