Terms and Conditions

Eligibility: You must be at least the legal age of majority in your state or country of residence to complete purchases or register an account independently. Minors may only access our platform under parent or legal guardian supervision.

Prohibited Conduct: You agree not to misuse our catalog, images, brand assets, or site code. Transmitting destructive files, scraping store data, or placing false/fraudulent orders is strictly forbidden and will result in immediate termination of access.

Data Transmission: Non-payment account information may be processed across secure networks to facilitate order processing. Payment card and sensitive financial transactions are always encrypted via our designated payment processors.

Product Availability: Product listings, promotional prices, and inventory stock are subject to real-time adjustments and availability. We reserve the right to revise prices or withdraw items at our sole discretion.

Display Accuracy: While we make every effort to display product colors, packaging details, and specifications accurately, slight variations may occur across different digital screens or manufacturer updates.

Order Caps: We reserve the right to restrict purchase quantities per customer, household, or address to prevent unauthorized commercial resale.

3.1 Dispatch & Same-Day Services

Deliveries are fulfilled using third-party courier and dynamic dispatch partners (Lalamove).

Automated Rates & Vehicle Allocation: Transport categories (such as motorcycle vs. car/van) and shipping fees are dynamically determined at checkout based on total package weight, volume dimensions, and destination distance.

Same-Day Delivery Conditions: Same-day fulfillment is subject to cut-off timing, driver availability, real-time traffic/weather conditions, and accurate drop-off location pins provided by the customer during checkout.

To ensure fair handling and verify item conditions, all post-fulfillment returns and exchanges must be completed in person.

In-Person Processing at SS15 Branch:

All product claims — including requests for exchanges, damaged packaging prior to receipt, defective items, or expired goods — must be handled directly at our physical store:

Dodo Pet SS15 Branch
No A3, Jalan SS15/8A, 47500 Subang Jaya, Selangor

Conditions for Acceptance:

Items must be presented at our SS15 branch within 7 days of receipt. Proof of order confirmation or official receipt must be presented upon arrival. Goods must remain unopened, untampered, and in original salable condition, except in confirmed cases of manufacturer defect or pre-existing product expiration.

Shipping Fees: Original delivery charges cover non-refundable logistics services performed by third-party dispatch providers.

You are responsible for supplying accurate, up-to-date billing, contact, and delivery details during checkout. If an order cannot be processed or verified due to incomplete or inaccurate information, we reserve the right to hold, cancel, or refund the transaction accordingly.

Our platform integrates with external third-party software, payment gateways, and delivery networks to provide a seamless shopping experience. These services operate under their own independent functional frameworks. Dodo Pet is not liable for technical interruptions or external service policies governing third-party platforms.

Any product reviews, feedback, or suggestions submitted through our website, official WhatsApp channels, or social media pages may be utilized by Dodo Pet for marketing, service improvements, or promotional materials without obligation of confidentiality or compensation.

Service Availability: While we strive for continuous platform availability, our site and services are provided on an "as-is" and "as-available" basis without express or implied warranties.

Liability Cap: Dodo Pet, its owners, and team members shall not be held liable for indirect losses, incidental damages, or supply chain delays beyond our reasonable control.

Governing Jurisdiction: These Terms of Service and any transactional agreements shall be interpreted in accordance with and governed by the laws of Malaysia.

For order assistance, fulfillment updates, or questions regarding these terms, reach out to us directly:

WhatsApp: +60 18-205 1007

Website: dodopet.com.my

Store Visit: Dodo Pet SS15 Branch
Address: No A3, Jalan SS15/8A, 47500 Subang Jaya, Selangor