FAQ
When do you deliver?
We deliver on Wednesdays and Fridays.
Order Cutoff Times:
For Wednesday delivery: Place your order by Tuesday at 5 PM.
For Friday delivery: Place your order by Thursday at 5 PM.
Where do you deliver?
We’re happy to service customers in:
- Phakalane
- Notwane
- Mokolodi
- Senthlane
- Downtown Gaborone and surrounding areas
How do I place and confirm my order?
Place Your Order: Browse our store, add items to your cart, and check out.
Confirmation: You’ll receive a WhatsApp confirmation and invoice with a payment link.
Payment Options: Payments can be made via EFT or Pay2Cell and must be completed before delivery. No orders will be delivered without payment.
What is the delivery process?
Timing: Deliveries are made between 11 AM and 4 PM.
Notification: You’ll receive a WhatsApp message on the morning of delivery with your estimated time of arrival.
What is your return policy?
Please note that all sales are final. As each order is sourced directly from our distributors and packed specifically to order, we are unable to accept returns or offer exchanges
Can I place last-minute or large orders?
Large Orders: For parties, events, wine clubs, and more, please contact us to coordinate quantity, timing, and discuss bulk order discounts.
Last-Minute Orders: Accepted based on availability and may incur a rush fee.
How do I communicate with you?
For all order inquiries or delivery updates, please contact us via WhatsApp at 75 950 009.
We deliver on Wednesdays and Fridays.
Order Cutoff Times:
For Wednesday delivery: Place your order by Tuesday at 5 PM.
For Friday delivery: Place your order by Thursday at 5 PM.
Where do you deliver?
We’re happy to service customers in:
- Phakalane
- Notwane
- Mokolodi
- Senthlane
- Downtown Gaborone and surrounding areas
How do I place and confirm my order?
Place Your Order: Browse our store, add items to your cart, and check out.
Confirmation: You’ll receive a WhatsApp confirmation and invoice with a payment link.
Payment Options: Payments can be made via EFT or Pay2Cell and must be completed before delivery. No orders will be delivered without payment.
What is the delivery process?
Timing: Deliveries are made between 11 AM and 4 PM.
Notification: You’ll receive a WhatsApp message on the morning of delivery with your estimated time of arrival.
What is your return policy?
Please note that all sales are final. As each order is sourced directly from our distributors and packed specifically to order, we are unable to accept returns or offer exchanges
Can I place last-minute or large orders?
Large Orders: For parties, events, wine clubs, and more, please contact us to coordinate quantity, timing, and discuss bulk order discounts.
Last-Minute Orders: Accepted based on availability and may incur a rush fee.
How do I communicate with you?
For all order inquiries or delivery updates, please contact us via WhatsApp at 75 950 009.