OUR POLICIES

Cloleluxe Policies



1. Shipping Policy

At Cloleluxe, we are committed to delivering your products quickly and efficiently.

* Worldwide Shipping: We deliver to customers globally.
* Processing Time: Orders are processed within 1–2 business days after confirmation.
* Delivery Time:

* Local deliveries: 1–3 business days
* International deliveries: 5–10 business days
* Tracking: Once your order is shipped, you will receive a tracking number to monitor your delivery.
* Delays: Delivery times may vary due to customs, holidays, or unforeseen circumstances.



2. Returns & Refund Policy

Your satisfaction is important to us.

* Returns: Due to the nature of our health and wellness products, we only accept returns for damaged, defective, or incorrect items.
* Time Frame: Claims must be made within 48 hours of receiving your order.
* Condition: Items must be unused, unopened, and in their original packaging.
* Refunds: Approved refunds will be processed within 5–10 business days.
* Exchanges: We offer replacements for damaged or incorrect items at no extra cost.



3. Payment Policy

We provide secure and flexible payment options.

* Accepted methods include:

* Mobile money (e.g., M-Pesa)
* Debit/Credit cards
* Bank transfers

All transactions are encrypted and securely processed.



4. Privacy Policy

Your privacy is a priority at Cloleluxe.

* We collect personal information (such as name, contact details, and address) solely to process orders and improve your experience.
* Your data is never sold or shared with third parties without your consent, except as required to fulfill your order (e.g., shipping providers).
* We use secure systems to protect your information.



5. Terms of Use

By using our website, you agree to:

* Provide accurate and complete information when placing orders
* Use the website for lawful purposes only
* Not misuse, duplicate, or exploit any content without permission

Cloleluxe reserves the right to update or modify these terms at any time.



6. Product Disclaimer

* Our products are designed to support health and wellness but are not intended to diagnose, treat, cure, or prevent any disease.
* Results may vary from person to person.
* Always follow the recommended usage instructions.
* Consult a healthcare professional before use if you are pregnant, nursing, or have any medical conditions.



7. Cancellation Policy

* Orders can only be canceled within 12 hours of placement.
* Once an order has been processed or shipped, it cannot be canceled.



8. Contact & Support

For any questions, concerns, or assistance:

* Please reach out through our official website contact page or customer support channels.
* Our team is committed to responding promptly and ensuring a smooth experience.



9. Business Opportunity Disclaimer

Cloleluxe may offer opportunities for individuals to earn through product promotion or partnerships.

* Earnings are based on individual effort, consistency, and performance.
* Results are not guaranteed and may vary from person to person.



Cloleluxe is committed to transparency, quality, and customer satisfaction.