Policy

At Cedar Flames, meals are freshly prepared upon order, so we ask customers to review their order carefully before confirming.

Cancellations: Orders can be cancelled free of charge before preparation begins. Once a meal is being prepared or has been dispatched for delivery, cancellations may not be possible.

Refunds: If you receive the wrong order, a missing item, or food that doesn't meet our quality standards, please contact us within 24 hours with details (and a photo where possible). We'll offer a replacement, correction, or refund depending on the issue.

Non-Refundable Situations: Refunds will not be issued for change of mind after preparation has started, or for delays caused by incorrect delivery information provided by the customer.

How to Request: Reach us via WhatsApp, phone, or our website contact channel, and our team will resolve it promptly.

Delivery Time: Orders are typically delivered within 30–60 minutes of confirmation, depending on distance and order volume.

Delivery Partners: Deliveries are carried out by our own delivery personnel or trusted third-party delivery partners to ensure your meal arrives fresh and safe.

Order Tracking: You'll receive a notification once your order is dispatched.

Delays: While we aim for prompt delivery, times may vary due to traffic, weather, or high order volumes. We appreciate your patience.

Cedar Flames respects your privacy and is committed to protecting your personal information.

Information We Collect: Name, phone number, delivery address, and payment details necessary to process and deliver your order.

How We Use It: Solely to fulfill orders, communicate with you about your order, and improve our service. We ~sell~ do not sell or share your personal information with third parties for marketing purposes.

Payment Information: Payments made via Mobile Money, bank transfer, or online methods are processed securely; we do not store sensitive payment details.

Communication: We may contact you via phone, WhatsApp, or email regarding your order or, with your consent, promotions and updates.

Data Security: We take reasonable measures to protect your information from unauthorized access or misuse.

Your Rights: You may request that we update or delete your personal information by contacting us directly.

Orders: By placing an order with Cedar Flames (via walk-in, phone, WhatsApp, website, or social media), you agree to these terms.

Pricing: All prices are listed in UGX and are subject to change without prior notice.

Payment: Payment is required at the time of order via cash, Mobile Money, bank transfer, or approved online payment methods.

Food Safety: We prepare all meals in compliance with applicable food safety and public health regulations of the Republic of Uganda.

Liability: Cedar Flames is not liable for delays or issues arising from incorrect information provided by the customer (e.g. wrong address or phone number).

Catering Services: Catering bookings require advance notice and may be subject to a separate agreement covering menu, guest count, and payment terms.

Changes to Terms: Cedar Flames reserves the right to update these terms at any time; continued use of our services implies acceptance of the updated terms.

These terms are governed by the laws of the Republic of Uganda.