Return Policy
At BootThreads, we aim to give you access to elite-level football boots at affordable prices but we understand that sometimes things don’t go as planned. Here’s how our return process works:
✅ Returns Are Accepted ONLY If:
• The product is defective (damaged, torn, or visibly faulty), or
• You received the wrong size from what you ordered.
⚠ Important Conditions:
• All returns must be sent back to us for inspection.
We do not offer refunds or exchanges without receiving the product first.
• You cannot keep the item if you are returning it. The return must be completed before a replacement is processed.
🛠 Defect Return Process:
• Once we receive and inspect your defective item, we will process a replacement order.
• This process may take up to 30 days (standard production + shipping time).
📏 Wrong Size Policy:
• We provide a UK size guide (in cm) to help you choose correctly.
Please measure carefully before placing your order.
• If you select the wrong size, we will assist you, but we first need to resell the original pair to recover our costs.
• This process can take between 30 to 60 days, depending on resale time and stock availability.
📦 Return Shipping:
• Customers are responsible for return shipping costs unless the item is proven to be defective.
If you have questions about sizing before ordering, please check the Size Guide available on the home page or contact us directly via WhatsApp or Instagram DMs.
Thank you for understanding and for being part of the BootThreads movement.
✅ Returns Are Accepted ONLY If:
• The product is defective (damaged, torn, or visibly faulty), or
• You received the wrong size from what you ordered.
⚠ Important Conditions:
• All returns must be sent back to us for inspection.
We do not offer refunds or exchanges without receiving the product first.
• You cannot keep the item if you are returning it. The return must be completed before a replacement is processed.
🛠 Defect Return Process:
• Once we receive and inspect your defective item, we will process a replacement order.
• This process may take up to 30 days (standard production + shipping time).
📏 Wrong Size Policy:
• We provide a UK size guide (in cm) to help you choose correctly.
Please measure carefully before placing your order.
• If you select the wrong size, we will assist you, but we first need to resell the original pair to recover our costs.
• This process can take between 30 to 60 days, depending on resale time and stock availability.
📦 Return Shipping:
• Customers are responsible for return shipping costs unless the item is proven to be defective.
If you have questions about sizing before ordering, please check the Size Guide available on the home page or contact us directly via WhatsApp or Instagram DMs.
Thank you for understanding and for being part of the BootThreads movement.