Terms & Conditions
Terms & Conditions for Use of boonrelish.in for Ordering
Effective Date: 20/05/2026
Business Name: BistroBoon Private Limited
Business Address: 6-16-659, Gundu Rao Lane, Manngudda, Mangalore-575003
Contact Number: 9900026968, 7090026968
Email: info@boonfoood.in
Website/App: boonfood.in
________________________________________
1. Acceptance of Terms
By accessing or using our website and placing an order with BistroBoon Private Limited, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our services.
________________________________________
2. Service Availability
• Our takeaway counter operates from 6:30 AM to 2:00 PM,
• Orders can be placed on our website or by physically at the counter at our outlet when open.
________________________________________
3. Ordering Process
• Customers are responsible for ensuring that all order details, including items, quantities, contact details, and pickup information, are correct before confirming payment.
• Once an order is confirmed, modifications or cancellations are not possible.
________________________________________
4. Pricing
• All prices displayed are in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Applicable taxes and charges will be displayed during checkout.
________________________________________
5. Payment Terms
• Payments must be completed through the approved payment methods available on the website/app.
• In case of payment failure but deduction from the customer’s account, the refund timeline depends on the customer’s bank/payment provider.
________________________________________
6. Pickup & Delivery
• Customers are responsible for collecting orders at the selected pickup time.
• Order delivery is outsourced, as such, we are not responsible for delivery timings, or if any items ordered are misplaced during delivery or are delivered to the wrong address
• Please verify your order before leaving the counter.
• Orders not collected within a reasonable period may be discarded for food safety reasons, and refunds may not be provided.
________________________________________
7. Cancellation & Refund Policy
Customer Cancellation
• Orders once placed and accepted cannot be modified or cancelled
Refunds
Refunds may be considered in the following situations:
• Incorrect items provided
• Missing items
• Duplicate payment
Refunds will not be issued for:
• Change of mind after preparation
• Incorrect order details entered by the customer
Approved refunds may take 5–10 business days to reflect, depending on the payment provider.
________________________________________
8. Food Allergies & Dietary Information
• Customers are responsible for informing us about any food allergies or dietary restrictions before placing the order.
• While we take precautions, we cannot guarantee that any item is completely free from allergens due to shared kitchen environments.
________________________________________
9. Product Availability
• Orders placed before 9:00 p.m. on the previous day are accepted, placed after 9:00 p.m. are subject to availability
________________________________________
10. Customer Conduct
Customers agree not to:
• Misuse the website/app
• Use fraudulent payment methods
• Provide false information
• Interfere with the operation of the service
We reserve the right to suspend accounts or refuse service for misuse.
________________________________________
11. Intellectual Property
All content on the website/app including logos, text, images, menu descriptions, and branding belongs to BistroBoon Private Limited or M. Prashanth Bhat and may not be copied or reproduced without permission.
________________________________________
12. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the value of the customer’s order.
________________________________________
13. Privacy
Customer information collected during ordering is used solely for order processing, communication, payment handling, and service improvement.
We do not sell customer data to third parties.
________________________________________
14. Third-Party Payment Providers
Payments may be processed by third-party payment gateways. We are not responsible for failures, delays, or security issues originating from those providers.
________________________________________
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Mangalore, Karnataka.
________________________________________
16. Changes to Terms
We may update these Terms & Conditions at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.
________________________________________
17. Contact Information
For questions, complaints, or support, contact:
BistroBoon Private Limited
Phone: 7090026968
Email: info@boonfoood.in
Address: 6-16-659, Gundu Rao Lane, Manngudda, Mangalore-575003
Effective Date: 20/05/2026
Business Name: BistroBoon Private Limited
Business Address: 6-16-659, Gundu Rao Lane, Manngudda, Mangalore-575003
Contact Number: 9900026968, 7090026968
Email: info@boonfoood.in
Website/App: boonfood.in
________________________________________
1. Acceptance of Terms
By accessing or using our website and placing an order with BistroBoon Private Limited, you agree to be bound by these Terms & Conditions.
If you do not agree with these terms, please do not use our services.
________________________________________
2. Service Availability
• Our takeaway counter operates from 6:30 AM to 2:00 PM,
• Orders can be placed on our website or by physically at the counter at our outlet when open.
________________________________________
3. Ordering Process
• Customers are responsible for ensuring that all order details, including items, quantities, contact details, and pickup information, are correct before confirming payment.
• Once an order is confirmed, modifications or cancellations are not possible.
________________________________________
4. Pricing
• All prices displayed are in Indian Rupees (INR) unless stated otherwise.
• Prices are subject to change without prior notice.
• Applicable taxes and charges will be displayed during checkout.
________________________________________
5. Payment Terms
• Payments must be completed through the approved payment methods available on the website/app.
• In case of payment failure but deduction from the customer’s account, the refund timeline depends on the customer’s bank/payment provider.
________________________________________
6. Pickup & Delivery
• Customers are responsible for collecting orders at the selected pickup time.
• Order delivery is outsourced, as such, we are not responsible for delivery timings, or if any items ordered are misplaced during delivery or are delivered to the wrong address
• Please verify your order before leaving the counter.
• Orders not collected within a reasonable period may be discarded for food safety reasons, and refunds may not be provided.
________________________________________
7. Cancellation & Refund Policy
Customer Cancellation
• Orders once placed and accepted cannot be modified or cancelled
Refunds
Refunds may be considered in the following situations:
• Incorrect items provided
• Missing items
• Duplicate payment
Refunds will not be issued for:
• Change of mind after preparation
• Incorrect order details entered by the customer
Approved refunds may take 5–10 business days to reflect, depending on the payment provider.
________________________________________
8. Food Allergies & Dietary Information
• Customers are responsible for informing us about any food allergies or dietary restrictions before placing the order.
• While we take precautions, we cannot guarantee that any item is completely free from allergens due to shared kitchen environments.
________________________________________
9. Product Availability
• Orders placed before 9:00 p.m. on the previous day are accepted, placed after 9:00 p.m. are subject to availability
________________________________________
10. Customer Conduct
Customers agree not to:
• Misuse the website/app
• Use fraudulent payment methods
• Provide false information
• Interfere with the operation of the service
We reserve the right to suspend accounts or refuse service for misuse.
________________________________________
11. Intellectual Property
All content on the website/app including logos, text, images, menu descriptions, and branding belongs to BistroBoon Private Limited or M. Prashanth Bhat and may not be copied or reproduced without permission.
________________________________________
12. Limitation of Liability
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the value of the customer’s order.
________________________________________
13. Privacy
Customer information collected during ordering is used solely for order processing, communication, payment handling, and service improvement.
We do not sell customer data to third parties.
________________________________________
14. Third-Party Payment Providers
Payments may be processed by third-party payment gateways. We are not responsible for failures, delays, or security issues originating from those providers.
________________________________________
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall fall under the jurisdiction of the courts located in Mangalore, Karnataka.
________________________________________
16. Changes to Terms
We may update these Terms & Conditions at any time without prior notice. Continued use of our services after changes constitutes acceptance of the revised terms.
________________________________________
17. Contact Information
For questions, complaints, or support, contact:
BistroBoon Private Limited
Phone: 7090026968
Email: info@boonfoood.in
Address: 6-16-659, Gundu Rao Lane, Manngudda, Mangalore-575003