River Canyon – Frequently Asked Questions
1. What themed nights are hosted at River Canyon?
Answer: River Canyon hosts a variety of themed nights, including Hawaiian Night, Bollywood Night, Flashback Night, Persian Night, Arabian Night, Turkish Night, Dance Extravaganza Night, Brazilian Night, and European Night. Each themed night features unique entertainment and a special menu.
2. What are your opening hours?
Answer: River Canyon is open for lunch from 11:00 AM. For events, doors open at 6:00 PM and festivities continue until midnight.
3. Is parking available?
Answer: River Canyon does not have its own parking facility, but several nearby parking options are available, including Wilson Parking at 150 George Street and 125 George Street, Eat Street Car Park, and the Octagon Building Parking Station.
4. How can I book a seat?
Answer: You can book a seat by calling River Canyon on 02 8074 1117 or by using the online booking system on the website.
5. Can I request specific seating arrangements?
Answer: Yes. You can request your preferred seating arrangement when making your booking. River Canyon will do its best to accommodate your request.
6. Can I book the entire River Canyon venue for a private event?
Answer: Yes. The entire River Canyon venue can be booked for private events. Please contact the restaurant in advance to discuss arrangements.
7. Can I book River Canyon for special events?
Answer: Yes. River Canyon can accommodate special events such as wedding receptions, birthday parties, office seminars, and business meetings. Advance contact is recommended to confirm availability.
8. Is a deposit required to book a seat?
Answer: Yes. A minimum deposit of 20% of the total bill is required to book a seat. Deposit requirements may differ during Christmas and for private bookings.
9. Can I bring my own caterers to an event?
Answer: No. External caterers are not permitted. River Canyon's in-house catering team provides a variety of menu options for events.
10. Can I walk in without a booking?
Answer: Yes. Walk-ins are welcome. However, making a reservation in advance is recommended to ensure availability and a smoother dining experience.
11. Does River Canyon offer an à la carte menu?
Answer: Yes. River Canyon offers an à la carte menu with a wide variety of dishes.
12. Can I order food from River Canyon online?
Answer: Yes. Food can be ordered online through River Canyon's own ordering portal and through delivery platforms including Uber Eats, DoorDash and Menulog.
13. Do you offer halal food?
Answer: Yes. All meat dishes meet halal standards. Guests can speak with staff if they require further information.
14. Do you have vegetarian or vegan options?
Answer: Yes. River Canyon offers a variety of vegetarian and vegan options. Guests can check the menu or ask staff for recommendations.
15. Do you accommodate dietary restrictions?
Answer: River Canyon states that it does not declare dietary restrictions. Guests should speak with staff regarding their specific requirements.
16. Can I bring my own alcohol?
Answer: No. BYO alcohol is not permitted. River Canyon offers a selection of beverages to complement the dining experience.
17. Can I bring my own cake?
Answer: Yes. Guests can bring their own cake for celebrations. Please inform the restaurant in advance so appropriate arrangements can be made.
18. Can I bring candles or sparklers?
Answer: No. Candles and sparklers are not permitted due to safety reasons.
19. Is River Canyon wheelchair accessible?
Answer: Yes. River Canyon is fully wheelchair accessible.
20. Is a high chair available for children?
Answer: Yes. High chairs are available. Guests can request one when making a reservation or ask staff upon arrival.
21. What is the pricing for kids?
Answer: The current FAQ lists the following children's pricing:
* Up to 3 years: Free
* 4–7 years: $29
* 8–11 years: $39
* 12 years and above: Full price
The website notes that children's prices may differ during Christmas.
22. Is River Canyon pet-friendly?
Answer: No. River Canyon is not pet-friendly. However, guide and assistance dogs are welcome.
23. Does River Canyon have audio-video facilities?
Answer: Yes. River Canyon has audio and video capabilities for events. Guests should discuss their specific requirements with the venue in advance.
24. Does River Canyon host live performances?
Answer: Yes. River Canyon regularly hosts live performances, including music, dance and entertainment shows. Guests can check the event schedule for upcoming performances.
25. Is there a credit card surcharge?
Answer: Yes. A 1.6% surcharge applies to payments made by credit card.
26. Is there a Sunday dining surcharge?
Answer: No. There is no surcharge for dining at River Canyon on Sundays.
27. Is there a public holiday surcharge?
Answer: Yes. A 10% surcharge applies to dining on public holidays.
28. What is River Canyon's cancellation policy?
Answer: The cancellation policy depends on the size of the booking:
* Under 20 guests: Cancellation must be made at least 3 days before the booking.
* 21–59 guests: At least 1 week's notice is required.
* 60 guests or more: At least 2 weeks' notice is required.
After the applicable cancellation period, payments are non-refundable.
29. How can I cancel a private function booking?
Answer: Private function cancellations must be submitted in writing and confirmed by River Canyon.
* More than 30 days before the function: Full refund.
* More than 14 days before the function: 50% of the deposit refunded.
* Less than 14 days before the function: No refund.
30. What happens if I don't show up for my reservation?
Answer: If you fail to cancel your reservation and do not attend, the full deposit will be forfeited.
31. When do I need to confirm the final guest numbers?
Answer: Final guest numbers must be confirmed at least 24 hours before the event or function. River Canyon will try to accommodate later changes subject to availability.
The confirmed number of guests 24 hours before the event becomes the minimum number charged. Any increase in guest numbers will be charged at the venue.
32. What is the dress code?
Answer: The dress code is Formal & Smart Casual.
Women: Evening wear, fashionable dresses and cocktail dresses.
Men: Collared shirts and full-length pants. T-shirts and jeans are also acceptable.
33. What clothing items are not allowed?
Answer: The following clothing is not permitted:
* Shorts
* Hoodies
* Thongs/flip-flops
* Singlets
* Work boots
* Tradie/tradesperson attire
34. What ID requirements are in place?
Answer: River Canyon reserves the right to check identification before serving alcohol if there is any suspicion that a guest may be underage.
Teenagers and young adults should carry proof of age/ID. Underage people are not permitted to consume alcohol, and adults must not purchase alcohol for minors.
If underage drinking is suspected, authorities may be contacted and the entire table may be asked to leave.
35. What happens if someone is intoxicated or behaving inappropriately?
Answer: Staff may ask intoxicated or inappropriate guests to leave to maintain a safe and enjoyable environment.
In serious situations, security personnel may escort the guest from the premises and Police may be contacted if necessary.
36. Are there restrictions for children?
Answer: Yes. Young children are not permitted on the dance floor or near the bar area for safety reasons.
37. What is River Canyon's smoking policy?
Answer: Smoking is not permitted within 5 metres of the restaurant entrance or dining areas.
Smoking is permitted on the two open-air outdoor balconies behind the restaurant.