AV Jewellery Policy
DELIVERIES
• WE ONLY DELIVER IN SOUTH AFRICA USING THE COURIER GUY.
• DELIVERIES TAKE 3-5 WORKING DAYS (EXCLUDING PUBLIC HOLIDAYS AND WEEKENDS).
• A FLAT RATE OF R100 IS CHARGED ON ALL PURCHASES.
• DELIVERY IS FREE IN UPINGTON.
• WE WILL NOT BE HELD ACCOUNTABLE FOR LATE DELIVERIES OR ANY DELAYS. THE COURIER SERVICE IS SOLELY RESPONSIBLE FOR THEIR DELIVERIES AND SCHEDULES.
• SHOULD YOU HAVE ANY QUESTIONS REGARDING A DELIVERY, PLEASE CONTACT US ON WHATSAPP AT 0721966494.
RETURNS & EXCHANGE
• UNFORTUNATELY, FOR HYGIENIC REASONS, WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ANY OF OUR JEWELLERY NOR GIFT CARDS. PLEASE MAKE SURE YOUR ORDER IS CORRECT FROM THE START.
• IF YOU HAVE A FAULTY ITEM PLEASE CONTACT US WITHIN 48HOURS OF RECEIVING THE PACKAGE.
• NO RETURNS OR EXCHANGES WILL BE MADE ON OUR SALE ITEMS.
• ALL PURCHASES ARE FINAL AND CAN NOT BE CANCELLED; NO REFUNDS ARE AVAILABLE
JEWELLERY CARE
• PLEASE MAKE SURE TO READ THE “JEWELLERY CARE CARD” IN YOUR PACKAGE AS IT CONTAINS AT HOME INSTRUCTIONS OF HOW TO CARE FOR YOUR JEWELLERY PIECES.
CUSTOM NAME NECKLACES
• FOR CUSTOM PIECES WE REQUIRE A 50% NON-REFUNDABLE DEPOSIT WHICH WILL CONFIRM YOUR ORDER. WE WILL NOTIFY YOU ONCE THE BALANCE IS DUE.
• THE WAITING PERIOD IS 3-4 WEEKS
• NO CANCELLATIONS OR CHANGES ARE ALLOWED!
GENERAL RULES
• WE ONLY OPERATE DURING BUSINESS HOURS. FOR INQUIRIES, CONTACT US ON WHATSAPP.
• YOUR ORDER WILL ONLY BE CONFIRMED AND PROCESSED ONCE WE RECEIVE YOUR PROOF OF PAYMENT.
• OUR PAYMENT METHOD IS STRICTLY EFT. NO CASH PAYMENTS ARE ACCEPTED.
• NO CREDIT PURCHASES OR OUTSTANDING PAYMENTS ARE ALLOWED.
• KINDLY NOTE: FOR MOISSANITE JEWELLERY OR STERLING 925 PIECES, PRE-ORDERS REQUIRE A 50% DEPOSIT. FOR MORE INFORMATION, CONTACT US ON WHATSAPP.
• PLEASE ENSURE YOU GIVE THE CORRECT ADDRESS AND NECESSARY INFORMATION FOR DELIVERY AS WE WON’T BE RESPONSIBLE FOR EXTRA COURIER COSTS/ FEES DUE TO INCORRECT DETAILS.
• WE ONLY DELIVER IN SOUTH AFRICA USING THE COURIER GUY.
• DELIVERIES TAKE 3-5 WORKING DAYS (EXCLUDING PUBLIC HOLIDAYS AND WEEKENDS).
• A FLAT RATE OF R100 IS CHARGED ON ALL PURCHASES.
• DELIVERY IS FREE IN UPINGTON.
• WE WILL NOT BE HELD ACCOUNTABLE FOR LATE DELIVERIES OR ANY DELAYS. THE COURIER SERVICE IS SOLELY RESPONSIBLE FOR THEIR DELIVERIES AND SCHEDULES.
• SHOULD YOU HAVE ANY QUESTIONS REGARDING A DELIVERY, PLEASE CONTACT US ON WHATSAPP AT 0721966494.
RETURNS & EXCHANGE
• UNFORTUNATELY, FOR HYGIENIC REASONS, WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ANY OF OUR JEWELLERY NOR GIFT CARDS. PLEASE MAKE SURE YOUR ORDER IS CORRECT FROM THE START.
• IF YOU HAVE A FAULTY ITEM PLEASE CONTACT US WITHIN 48HOURS OF RECEIVING THE PACKAGE.
• NO RETURNS OR EXCHANGES WILL BE MADE ON OUR SALE ITEMS.
• ALL PURCHASES ARE FINAL AND CAN NOT BE CANCELLED; NO REFUNDS ARE AVAILABLE
JEWELLERY CARE
• PLEASE MAKE SURE TO READ THE “JEWELLERY CARE CARD” IN YOUR PACKAGE AS IT CONTAINS AT HOME INSTRUCTIONS OF HOW TO CARE FOR YOUR JEWELLERY PIECES.
CUSTOM NAME NECKLACES
• FOR CUSTOM PIECES WE REQUIRE A 50% NON-REFUNDABLE DEPOSIT WHICH WILL CONFIRM YOUR ORDER. WE WILL NOTIFY YOU ONCE THE BALANCE IS DUE.
• THE WAITING PERIOD IS 3-4 WEEKS
• NO CANCELLATIONS OR CHANGES ARE ALLOWED!
GENERAL RULES
• WE ONLY OPERATE DURING BUSINESS HOURS. FOR INQUIRIES, CONTACT US ON WHATSAPP.
• YOUR ORDER WILL ONLY BE CONFIRMED AND PROCESSED ONCE WE RECEIVE YOUR PROOF OF PAYMENT.
• OUR PAYMENT METHOD IS STRICTLY EFT. NO CASH PAYMENTS ARE ACCEPTED.
• NO CREDIT PURCHASES OR OUTSTANDING PAYMENTS ARE ALLOWED.
• KINDLY NOTE: FOR MOISSANITE JEWELLERY OR STERLING 925 PIECES, PRE-ORDERS REQUIRE A 50% DEPOSIT. FOR MORE INFORMATION, CONTACT US ON WHATSAPP.
• PLEASE ENSURE YOU GIVE THE CORRECT ADDRESS AND NECESSARY INFORMATION FOR DELIVERY AS WE WON’T BE RESPONSIBLE FOR EXTRA COURIER COSTS/ FEES DUE TO INCORRECT DETAILS.