ordering & fulfilmentwhy can’t i select a particular date?
that date may be unavailable, past the order cutoff, outside the current preorder month, or sold out.
salt buns are only available from friday to sunday, so carts containing salt buns will only show eligible salt bun dates.
when can i collect my order?
yogurt-only orders
amk: monday to sunday, 8am–1pm or 3pm–5pm.
pelikat: thursday to sunday, 11am–1pm.
orders containing salt buns
pelikat only: friday to saturday, 11am–2pm; sunday, 11am–1pm.
where are your collection points?
amk
131 ang mo kio avenue 3, singapore 560131
unit number will be provided 1 day before collection.
pelikat
183 jalan pelikat, b1-13, singapore 537643
nearest to lift lobby 1.
can i collect salt buns from amk?
no. salt buns are only available for collection from pelikat, friday to sunday.
what if my order contains both yogurt and salt buns?
for self-collection, your entire order will follow the salt bun collection schedule and must be collected from pelikat.
friday delivery is also available.
do you offer delivery?
yes. delivery is available on fridays only for both yogurt and salt bun orders.
the delivery fee will be shown at checkout.
can i choose a specific delivery time?
no. deliveries are grouped and routed together for the day, so we’re unable to provide or guarantee an exact arrival time.
please choose delivery only if someone will be available to receive the order.
how far in advance can i order?
preorders are opened by month, so you can choose from the available dates shown on our order calendar for that month.
can i arrange my own courier?
yes, unless otherwise stated.
please arrange for your courier to arrive within your selected collection window.
once your order has been handed over to your courier, delays, mishandling and temperature changes during transit are outside our control.
can i change my order after placing it?
changes aren’t guaranteed once an order has been placed.
message us as early as possible and we’ll try our best where we can, subject to availability.
can i change my collection or delivery date?
please message us as early as possible.
date changes are subject to availability and may not always be possible.
can i cancel my order or get a refund?
as our products are made in small batches according to preorder quantities, confirmed orders are generally non-refundable and non-cancellable.
if we’re unable to fulfil your order due to an issue on our end, we’ll contact you to arrange the appropriate replacement, rescheduling or refund.
what happens if i’m late for collection?
please message us as soon as you know you’ll be late.
because we work around fixed collection windows, we may not always be able to accommodate collection outside your selected time.
what goes into our salt buns?
we keep the base simple — japanese bread flour, milk, butter, sugar, salt and yeast.
from there, each month’s flavours get their own fillings, creams or toppings.
how should i store and reheat my salt buns?
salt buns are best enjoyed fresh on the day.
if you’re keeping them for later, store them airtight and reheat in a toaster or oven until warm and crisp.
items with chilled or perishable fillings should be kept refrigerated and may have different reheating instructions.
what goes into our yogurts?
we start with hokkaido milk and carefully selected japanese dairy, then culture everything slowly for the texture and flavour we want.
depending on the yogurt, we may add milk powder, cream, maple sugar and flavour-specific ingredients such as pistachio, coffee, tea or vanilla.
if you have any allergies or dietary concerns, just chat with us and we’ll be happy to help.
how should i store milkandcream products?
keep milkandcream products refrigerated as soon as possible and chilled until consumption.
for longer journeys, we strongly recommend an insulated bag with ice packs.
why is milkandcream priced higher than regular yogurt?
milkandcream is made in small batches using hokkaido milk, carefully selected dairy and real flavour ingredients.
our yogurts also take time — from slow culturing to extended straining, with our strained yogurt taking up to 72 hours to finish.
the process removes a significant amount of whey, so it takes much more dairy to produce each finished cup.
we don’t use added preservatives, artificial flavourings, artificial sweeteners or added stabilisers.
what you’re paying for is more dairy, more time, and the dense, creamy texture that comes from making it this way.
do your products contain allergens?
our products may contain or come into contact with dairy, gluten, eggs, nuts and soy, depending on the item.
if you have a serious food allergy, we recommend not consuming our products as multiple allergens are handled in our kitchen.
are you halal-certified?
our products do not contain pork or lard.
however, we are not halal-certified.