Frequently Asked Questions
Frequently Asked Questions
Customization & Craftsmanship
Can I personalize my bag with my initials?
Yes. Every piece is built to order, allowing us to hand-stamp your initials (up to 3 letters) directly into a hidden premium leather panel. You can specify your initials in the "Bespoke Notes" box at checkout.
What choices do I have for stitching and hardware?
You can truly co-design your bag. We offer a choice between Bold Cream Contrast Stitching or Subtle Matching Tonal Stitching. For the metal details, you can select either Solid Antique Brass (for a vintage, heritage aesthetic) or Industrial Matte Black (for a sleek, contemporary streetwear look).
Are any two bags identical?
Never. Because our craftsmen cut each hide by hand in our Kigali workshop, the natural grain variations, organic textures, and hand-beveled edges ensure that your bag is a true one-of-one masterpiece.
Shipping, Production & Delivery
How long will it take to build and ship my bag?
Because we completely reject factory mass production, your bag is built entirely from scratch after you purchase.
Production Handcrafting: 5 to 7 business days.
Global Express Shipping: 1 to 3 business days via DHL Express.
You will receive tracking updates the exact moment your bag leaves our workshop bench.
Do you ship internationally?
Yes, we ship to premium collectors worldwide. Whether you are in New York, Paris, London, Tokyo, or anywhere in between, our global express logistics partners deliver your custom piece safely to your doorstep.
Ordering & Bundles
How does the Footwear & Accessory Bundle work?
When adding your chosen bag to the cart, you will see a single-click option to complete your set with our matching handmade leather slides, driving loafers, or premium accessories for a flat +$70 USD add-on fee. Our workshop will automatically match the leather type, color profile, and hardware choices of your bag to your footwear choice.
Can I change my design choices after ordering?
Because our workshop begins selecting and cutting your leather hide quickly, we allow a strict 24-hour window from checkout to modify your initials, hardware preference, or stitching choices. Please reply directly to your order confirmation email to request a change.
Customization & Craftsmanship
Can I personalize my bag with my initials?
Yes. Every piece is built to order, allowing us to hand-stamp your initials (up to 3 letters) directly into a hidden premium leather panel. You can specify your initials in the "Bespoke Notes" box at checkout.
What choices do I have for stitching and hardware?
You can truly co-design your bag. We offer a choice between Bold Cream Contrast Stitching or Subtle Matching Tonal Stitching. For the metal details, you can select either Solid Antique Brass (for a vintage, heritage aesthetic) or Industrial Matte Black (for a sleek, contemporary streetwear look).
Are any two bags identical?
Never. Because our craftsmen cut each hide by hand in our Kigali workshop, the natural grain variations, organic textures, and hand-beveled edges ensure that your bag is a true one-of-one masterpiece.
Shipping, Production & Delivery
How long will it take to build and ship my bag?
Because we completely reject factory mass production, your bag is built entirely from scratch after you purchase.
Production Handcrafting: 5 to 7 business days.
Global Express Shipping: 1 to 3 business days via DHL Express.
You will receive tracking updates the exact moment your bag leaves our workshop bench.
Do you ship internationally?
Yes, we ship to premium collectors worldwide. Whether you are in New York, Paris, London, Tokyo, or anywhere in between, our global express logistics partners deliver your custom piece safely to your doorstep.
Ordering & Bundles
How does the Footwear & Accessory Bundle work?
When adding your chosen bag to the cart, you will see a single-click option to complete your set with our matching handmade leather slides, driving loafers, or premium accessories for a flat +$70 USD add-on fee. Our workshop will automatically match the leather type, color profile, and hardware choices of your bag to your footwear choice.
Can I change my design choices after ordering?
Because our workshop begins selecting and cutting your leather hide quickly, we allow a strict 24-hour window from checkout to modify your initials, hardware preference, or stitching choices. Please reply directly to your order confirmation email to request a change.