🍪 FAQs: Delivery, Pick-ups, Storage, Dietary Notes
📦 Delivery & Pick-Up FAQ
🗓 How early do I need to place my order?
All orders must be made at least 1-2 days in advance of your preferred delivery or pick-up date.
⏰ Can I get next-day delivery or pick-up?
Yes, but orders must be placed by 10am the day before. Orders after 10am will be processed for the following day instead.
🏡 What if I’m not home during delivery?
No worries! Just let us know:
• If someone else will be receiving the order, or
• Where we should safely place your item (e.g. hang on the gate, with security, etc.)
•. If your order includes items with any cream on it, e.g. pistachio cake, please have someone home to receive the order as the cake needs to be refrigerated.
💳 How do I confirm my order?
Please send us a screenshot of your proof of payment after placing your order. Orders are only confirmed once payment is received.
❌ Cancellations & Rescheduling
Can I cancel or postpone my order?
Yes, but we kindly ask that you let us know at least 1 day in advance, by 6pm the day before your scheduled delivery or pick-up.
What happens if I cancel or reschedule on the day itself?
Unfortunately, same-day cancellations or postponements are non-refundable.
As our items are freshly made to order, you will need to place and pay for a new order if you’d like to reschedule.
🧁 Product Handling & Storage
Banana Loaves
• Best enjoyed within 2–3 days stored in an airtight container at room temperature.
• To extend freshness, store in the fridge for up to 3–4 more days.
Brownies
• Keep well for about 4 days at room temperature.
• Store in the fridge to enjoy for up to 5–6 days.
Cookies
• Stay fresh for about a week or more in their sealed packaging or transferred to an airtight container.
Pistachio Cake
• Best enjoyed within 4–5 days.
• Please store in an airtight container in the fridge as soon as possible after receiving.
Madeleines
• Best eaten within 1-2 days, kept at room temperature. You can leave it in it’s heat sealed packaging or transfer to an airtight container.
Breads
• Fresh for only 1-2 days, kept at room temperature in an airtight container.
🥚 Dietary & Allergy Information
• All our bakes contain eggs and flour.
• Banana loaves contain milk.
• We use walnuts and pistachios in some bakes, and while we do our best to avoid cross-contact, nuts are present in the kitchen.
➤ Let us know your allergies and we’ll advise accordingly!
🕌 We bake in a Muslim home using only halal-certified ingredients, but please note we are not halal-certified as a business.
🗓 How early do I need to place my order?
All orders must be made at least 1-2 days in advance of your preferred delivery or pick-up date.
⏰ Can I get next-day delivery or pick-up?
Yes, but orders must be placed by 10am the day before. Orders after 10am will be processed for the following day instead.
🏡 What if I’m not home during delivery?
No worries! Just let us know:
• If someone else will be receiving the order, or
• Where we should safely place your item (e.g. hang on the gate, with security, etc.)
•. If your order includes items with any cream on it, e.g. pistachio cake, please have someone home to receive the order as the cake needs to be refrigerated.
💳 How do I confirm my order?
Please send us a screenshot of your proof of payment after placing your order. Orders are only confirmed once payment is received.
❌ Cancellations & Rescheduling
Can I cancel or postpone my order?
Yes, but we kindly ask that you let us know at least 1 day in advance, by 6pm the day before your scheduled delivery or pick-up.
What happens if I cancel or reschedule on the day itself?
Unfortunately, same-day cancellations or postponements are non-refundable.
As our items are freshly made to order, you will need to place and pay for a new order if you’d like to reschedule.
🧁 Product Handling & Storage
Banana Loaves
• Best enjoyed within 2–3 days stored in an airtight container at room temperature.
• To extend freshness, store in the fridge for up to 3–4 more days.
Brownies
• Keep well for about 4 days at room temperature.
• Store in the fridge to enjoy for up to 5–6 days.
Cookies
• Stay fresh for about a week or more in their sealed packaging or transferred to an airtight container.
Pistachio Cake
• Best enjoyed within 4–5 days.
• Please store in an airtight container in the fridge as soon as possible after receiving.
Madeleines
• Best eaten within 1-2 days, kept at room temperature. You can leave it in it’s heat sealed packaging or transfer to an airtight container.
Breads
• Fresh for only 1-2 days, kept at room temperature in an airtight container.
🥚 Dietary & Allergy Information
• All our bakes contain eggs and flour.
• Banana loaves contain milk.
• We use walnuts and pistachios in some bakes, and while we do our best to avoid cross-contact, nuts are present in the kitchen.
➤ Let us know your allergies and we’ll advise accordingly!
🕌 We bake in a Muslim home using only halal-certified ingredients, but please note we are not halal-certified as a business.