🍪 FAQs: Delivery, Pick-ups, Storage, Dietary Notes
📦 Delivery & Pick-Up FAQ
🗓 How early do I need to place my order?
All orders must be made at least 2 days in advance of your preferred delivery or pick-up date.
⏰ Can I get next-day delivery or pick-up?
Yes, but orders must be placed by 10am the day before. Orders after 10am will be processed for the following day instead.
🏡 What if I’m not home during delivery?
No worries! Just let us know:
• If someone else will be receiving the order, or
• Where we should safely place your item (e.g. hang on the gate, with security, etc.)
💳 How do I confirm my order?
Please send us a screenshot of your proof of payment after placing your order. Orders are only confirmed once payment is received.
❌ Cancellations & Rescheduling
Can I cancel or postpone my order?
Yes, but we kindly ask that you let us know at least 1 day in advance, by 6pm the day before your scheduled delivery or pick-up.
What happens if I cancel or reschedule on the day itself?
Unfortunately, same-day cancellations or postponements are non-refundable.
As our items are freshly made to order, you will need to place and pay for a new order if you’d like to reschedule.
🧁 Product Handling & Storage
Banana Loaves
• Best enjoyed within 2–3 days stored in an airtight container at room temperature.
• To extend freshness, store in the fridge for up to 3–4 more days.
Brownies
• Keep well for about 4 days at room temperature.
• Store in the fridge to enjoy for up to 5–6 days.
Cookies
• Stay fresh for about a week or more in their sealed packaging or transferred to an airtight container.
Pistachio Cake
• Best enjoyed within 4–5 days.
• Please store in an airtight container in the fridge as soon as possible after receiving.
🥚 Dietary & Allergy Information
• All our bakes contain eggs and flour.
• Banana loaves contain milk.
• We use walnuts and pistachios in some bakes, and while we do our best to avoid cross-contact, nuts are present in the kitchen.
➤ Let us know your allergies and we’ll advise accordingly!
🕌 We bake in a Muslim home using only halal-certified ingredients, but please note we are not halal-certified as a business.
🗓 How early do I need to place my order?
All orders must be made at least 2 days in advance of your preferred delivery or pick-up date.
⏰ Can I get next-day delivery or pick-up?
Yes, but orders must be placed by 10am the day before. Orders after 10am will be processed for the following day instead.
🏡 What if I’m not home during delivery?
No worries! Just let us know:
• If someone else will be receiving the order, or
• Where we should safely place your item (e.g. hang on the gate, with security, etc.)
💳 How do I confirm my order?
Please send us a screenshot of your proof of payment after placing your order. Orders are only confirmed once payment is received.
❌ Cancellations & Rescheduling
Can I cancel or postpone my order?
Yes, but we kindly ask that you let us know at least 1 day in advance, by 6pm the day before your scheduled delivery or pick-up.
What happens if I cancel or reschedule on the day itself?
Unfortunately, same-day cancellations or postponements are non-refundable.
As our items are freshly made to order, you will need to place and pay for a new order if you’d like to reschedule.
🧁 Product Handling & Storage
Banana Loaves
• Best enjoyed within 2–3 days stored in an airtight container at room temperature.
• To extend freshness, store in the fridge for up to 3–4 more days.
Brownies
• Keep well for about 4 days at room temperature.
• Store in the fridge to enjoy for up to 5–6 days.
Cookies
• Stay fresh for about a week or more in their sealed packaging or transferred to an airtight container.
Pistachio Cake
• Best enjoyed within 4–5 days.
• Please store in an airtight container in the fridge as soon as possible after receiving.
🥚 Dietary & Allergy Information
• All our bakes contain eggs and flour.
• Banana loaves contain milk.
• We use walnuts and pistachios in some bakes, and while we do our best to avoid cross-contact, nuts are present in the kitchen.
➤ Let us know your allergies and we’ll advise accordingly!
🕌 We bake in a Muslim home using only halal-certified ingredients, but please note we are not halal-certified as a business.