Learn how to organise customer information, manage sales pipelines, improve follow up, and use digital marketing tools to attract prospects, strengthen customer relationships, and increase sales.
What the client receives:
- Introduction to customer relationship management (CRM) systems
- Practical customer database setup and organisation guidance
- Sales pipeline and lead tracking templates
- Customer follow up and retention strategies
- Digital marketing tools for social media and online promotion
- Guidance on automating customer communication and inquiries
- Sales performance tracking and reporting templates
- Practical action plan for improving customer engagement and conversions