At Wandering Paws, we believe in keeping bookings simple, transparent and reassuring for every pet parent.
💳 Booking Confirmation & Payment
Payment is required to secure your booking. For selected larger packages and overnight stays, a 50% deposit may be accepted, with the remaining balance payable before the service begins.
Your booking is confirmed once payment has been received and the necessary care arrangements have been agreed upon.
🤝 Our Care Commitment
We understand that entrusting someone with your beloved companion and home requires confidence and trust.
Every booking is carried out with care, responsibility and regular communication. Photo and video updates will be provided according to your selected service.
🛡️ Concerns & Disputes
If any aspect of our service does not meet your expectations, please contact us within 48 hours of its completion.
We will review your concerns fairly, including any relevant visit records, communications and updates.
Where a service has not been delivered as agreed, an appropriate remedy, including a partial or full refund where warranted, will be provided.
🌿 Cancellations & Refunds
72 hours or more before service: Full refund.
24–72 hours before service: 50% refund.
Less than 24 hours before service: No refund.
Overnight and extended stays may have separate cancellation terms communicated before confirmation.
If Wandering Paws is unable to fulfil a confirmed booking, a full refund will be provided for services not delivered.
We understand that unexpected circumstances arise and will consider genuine emergencies on a case-by-case basis.
Our priority is always the wellbeing of your companion and a fair, respectful experience for everyone.
