Every pet, home and routine is a little different, so I keep the onboarding process simple and flexible.
For most new clients, I recommend a complimentary Meet & Greet before the first booking. It gives me a chance to meet you and your pet, learn their routine, feeding schedule, medication needs, favourite things and any little quirks that help them feel comfortable. It also gives you the opportunity to ask questions and make sure you feel completely at ease before leaving them in my care.
If an in-person meeting is not convenient, a virtual Meet & Greet via WhatsApp video call can also be arranged.
For straightforward bookings, experienced pet owners may prefer to provide detailed written instructions and arrange secure key access instead. I’m happy to work with whichever option feels most comfortable, as long as I have everything I need to care for your pet safely and confidently.
For shorter or lower-value bookings, a virtual Meet & Greet or secure key handover may be the most practical option.
📱 Complimentary virtual Meet & Greet available for all bookings.
Key handover 🔑
• Keys can be passed during the Meet & Greet, left in a secure agreed location, or handed over another way that works for both of us.
• A separate trip solely for key collection or return outside a scheduled visit may incur a small additional fee, depending on distance.
• The aim is to make your first booking feel easy, reassuring and well prepared - for both you and your pet.