🔍 Responding to Inquiries
Timely and professional responses to customer questions via email, chat, or phone.
📘 Providing Information
Sharing accurate product or service details to help customers make informed decisions.
🛠️ Resolving Problems
Identifying issues and offering quick, effective solutions to enhance customer satisfaction.
🤝 Building Rapport
Creating positive and trustworthy relationships through personalized, friendly service.
📈 Escalating Issues
Recognizing when to escalate complex concerns to the appropriate department or supervisor.
🧭 Assisting with Navigation
Helping customers find their way around products, websites, or services with ease.