. ݁⊹ . ݁₊ faqs
𖥔 How can i place an order? / When is the next bakesale happening?
Our bakesales happen via flash sales – announced on IGs, 2 to 3 days before delivery dates. eg. mondays for wednesday, and thursdays for weekends ᵕ̈
We don’t follow a fixed bakesale schedule – our menu shifts every so often to bring you thoughtfully curated selections that reflect the mood of the season, delivered to the comfort of your home.
Each bakebox runs for approximately 2 to 3 weeks, before new flavour combinations are introduced.
⸝* ORDER & CONFIRMATION
*YOUR ORDER IS ONLY CONFIRMED UPON SUCCESSFUL PAYMENT + VALID PAYMENT SLIP UPLOAD.
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[🏮IMPORTANT🏮]
PLEASE INPUT YOUR EMAIL ADDRESS TO RECEIVE A CONFIRMATION EMAIL.
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🎐 EMAIL – your order confirmation will be sent via email, please do not skip this part even though it’s not a labelled as a required field in the form.
🎐 TELE – for your personal reference only, copy & paste your order details upon successful payment and start a telechat with @twoambakes. this will be a digital proof if you prefer tele > email. you will not receive a response on this platform.
🎐 IG DMS – ig dms will be our main point of contact, via your provided ig handle. we will respond to your queries to our best abilities (づ ･◡･)づ━✴︎˚｡⋆⋆˚࿔
🔵 please do not expect a response on other platforms (email / tele / whatsapp / text / calls) just a heads up!
🔵 as we're a one-man team, it best works for us that all communication is consolidated onto a single platform :-)
🔵 we appreciate any updates or changes to delivery details in advance as we will get busy during delivery hours.
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*Confirmation emails will be sent 24hrs upon payment - do give us a bump if you have yet to receive one.
*Null payments will be cancelled after 1 hour. Your slot will be on hold until then :-)
⸝* ABOUT THE BAKES
𖥔 What's in a bakebox?
Our weekly bakeboxes are generally curated to have 4 main items, with extras added wherever possible. Feeds 3 - 4 pax, depending on your capacities, or 1 person’s nibbles through the week :-)
*our bakes are on the heavier, intense side - do order according to your palettes & capacities
𖥔 Are your bakes vegan friendly?
Dairy and eggs are some of the main ingredients used. Our bakes are non-vegan but suitable for vegetarians!
𖥔 Are your bakes halal safe?
We are not halal-certified. While our non- alcoholic bakes do not contain pork & gelatin, please purchase them with discretion :)
𖥔 Do you do whole cakes / custom cakes?
We do not offer customisation at the moment, as we're focusing on bringing the best bakeboxes to you weekly •ᴗ•
𖥔 Allergen information
Our bakes contain trace amount of coffee to enhance and deepen certain flavours such as: chocolate, hojicha, pistachio, black sesame, pecan.
⸝* DELIVERY
𖥔 How much is delivery?
Delivery is a flat rate of $9.50/location (*subject to changes)
Additional +$5 surchage for delivery to sentosa, tuas, and jurong island.
𖥔 How long can my bakes be left out?
They can be kept outside 2hrs+ without a thermal bag.
Recommended 4hrs+ with a thermal bag.
⸝* DELIVERY-ONLY!
𖥔 How does delivery work?
Our delivery window period will be from 11am-3pm for each bakesale. Bakes are sent in batches via lalamove (CAR).
Delays are a part of delivery and we appreciate your patience & understanding :-)
𖥔 DELIVERY MUST-KNOWS
[ Please ensure someone is available to receive the bakes within the window period. ]
- Should there be no one home, you are encouraged to leave a thermal bag with ice packs outside your door, and store the items in the fridge or freezer within 2 hours.
- If you are on a tight schedule, do arrange for someone to receive the items on your behalf, or opt for another bakesale instead:)
* TIMING ULTIMATELY DEPENDS ON AVAILABILITY OF DRIVERS
Our orders are sent out in batches, via Lalamove (CAR) - delays are expected to happen every so often, your kind understanding is very much appreciated :)
* LEAVE YOUR UNIT NUMBER <3
Failure to provide a unit number if any) will result in redelivery fees of ($10-$20).
* FOR ORDERS TO DIFFERENT LOCATIONS
Please key in a separate order :-)
⸝*SELF-COLLECTION!
𖥔 Do you offer self-collection?
Bakesales are delivery-only unless otherwise stated. Our delicious bakes will be sent straight to your doorstep for your enjoyment though the week :-)
We're located slightly out of the way and operate as a one-person team – a delivery-only system helps keep things running smoothly ━☆
⸝* STORAGE & CARE
⸝* STORAGE & CARE
*ALL ITEMS GENERALLY CAN BE:
- stored airtight in the freezer 2 weeks+
- the fridge tends to dry out the bakes, do so at your own discretion!
*TO ENJOY:
- do ensure all items are fully thawed at room temp before enjoying (at least 50min, depending on item)!
- our bakes are frozen prior to delivery if possible, to ensure they arrive in perfect condition while minimising delivery risks.