The Prezz Store

The Prezz Store Terms and Conditions

1. Introduction

Welcome to The Prezz Store! These Terms and Conditions ("Terms") govern your use of our website, products, and services.

2. Ordering and Payment

- Orders are subject to availability and confirmation.
- Payment must be made in full before dispatch.
- We accept Visa and EFT’s.
- Please include your Name and Order Number as a reference for payment.

3. Shipping and Delivery

- Shipping takes 7 business days for standard delivery and 3-5 business days for express shipping.
- Delivery times are estimates and may vary.
- Please ensure accurate shipping information to avoid delays.

4. Returns and Exchanges Policy

At The Prezz Store, we want you to be completely satisfied with your purchase. If for any reason you're not, we're here to help.

4.1 Return Eligibility

- Items must be returned within 7 days of delivery
- Items must be in their original condition with all tags attached
- Items must not have been worn, altered, or damaged

4.2 Return Process

1. Contact us at ‪0658339520‬ to initiate the return process
2. Provide your order number, reason for return, and whether you'd like an exchange.
4. Ship the item back to us within 7 days

4.3 Exchanges

- Exchanges are only available for the same item in a different size or name.
- Please specify the desired exchange in your initial return request.
- We'll ship the new item once the returned item is received.

4.4 Exceptions

- Sale items, personalised items, and final sale items are not eligible for returns or exchanges.
- Items damaged or altered by the customer are not eligible for exchanges.

4.5 Warranty

- We stand behind the quality of our products
- If an item arrives damaged or defective, please contact us within 7 days for an exchange.

5. Cancellations

- Orders may be cancelled 3 days after payment.
- Please contact us to request cancellation.

6. Product Information

- Product descriptions and images are accurate to the best of our knowledge.
- Colors and sizes may vary slightly.

7. Liability

- We are not liable for any damages or losses resulting from use of our products or services.

8. Governing Law

- These Terms are governed by and construed in accordance with the laws of South Africa .

9. Changes to Terms

- We reserve the right to modify these Terms at any time.

10. Contact Us

- For any questions or concerns, please contact us at ‪0658339520‬ WhatsApp only.

By using our website and services, you agree to these Terms and Conditions. Please read them carefully before making a purchase.