* Our sourdough loaves are sold unsliced. This helps preserve freshness and allows you to slice the loaf to your preferred thickness. * Each loaf is handcrafted in small batches, naturally leavened and baked fresh with care. * As every loaf is handmade, slight variations in shape, colour, and appearance are natural and part of its unique character. * We are committed to quality and will only release loaves that meet our standards. * In the unlikely event that a loaf does not meet our standards, we will contact you to arrange a full refund if payment has been made, or an alternative option where possible. As sourdough requires a long natural fermentation process, a replacement loaf may not be available immediately.