1. Chapter 1 - The Roadmap: Learning How To Navigate(5 Pages)
2. Chapter 2 - Step 1: Develop the Process Inventory(12 Pages)
3. Chapter 3 - Step 2: Establish the Foundation(7 Pages)
4. Chapter 4 - Step 3: Draw Process Map(9 Pages)
5. Chapter 5 - Step 4: Estimating Time in Business Processes(9 Pages)