AI Masterclass Topics in Customer Experience:
1. Understanding AI in CX
- What is AI-powered customer experience?
- Trends transforming customer support
2. AI Chatbots & Virtual Assistants
- 24/7 instant responses
- Reducing wait times & improving satisfaction
3. Personalization Using AI
- How AI tailors messages, offers & services
- Using data to predict customer needs
4. Customer Journey Mapping with AI
- Tracking & analyzing customer behavior
- Optimizing touchpoints across platforms
5. AI in Feedback & Sentiment Analysis
- Understanding customer moods in real-time
- Turning feedback into actionable insights
6. Voice AI & Conversational Tools
- Using voice bots for more natural support
- AI-powered IVR systems
7. Automation in Customer Service
- Ticketing, email replies, and self-service systems
- Reducing workload on support teams
8. AI Ethics in Customer Experience
- Trust, privacy & responsible AI usage
- Balancing automation and human touch
9. Training Customer Support Teams with AI Tools
- Hands-on sessions with AI platforms
- Improving human + AI collaboration
