House Rakela

At Rakela, we value your satisfaction and want you to love your purchase. We allow exchanges within 48 hours of receiving your order. To qualify for an exchange:

The outfit must be unworn, unused, and in its original condition, without any signs of wear or tear.

Exchanges are only valid within 48 hours upon delivery.

Please note that we do not offer cash refunds. As a ready-to-wear brand, we do not accept custom orders, alterations, or adjustments to our designs. We take pride in delivering exactly what is displayed, ensuring consistency and quality in every piece.

Thank you for understanding and supporting our brand. If you have any questions, feel free to reach out—we’re happy to assist.

Kindly note that we do not offer a Select & Return service (sending multiple outfits to try on and return).

Our pieces are carefully made and packaged with love and returned items may be affected by handling, perfume & sweat odour, lotions or makeup stains.

To protect the quality of our work and the experience of all our clients, we kindly ask that you place your order with full intention.

Need help choosing? We're here to guide you.

Thank you for understanding and supporting our business!