Our Guest Welcome or Callout Service provides a seamless and professional experience for property owners who rent their properties independently. Whether welcoming guests upon arrival or assisting them during their stay, our team ensures that your guests receive a warm welcome, personalized orientation, and essential property information for a smooth experience.
What’s Included:
- Welcome & Property Introduction: Meet and greet guests upon arrival, explain key property features, and provide essential information.
- Key Handover: Safely hand over the property keys.
- Tour of the Property: Guide guests through the property, highlighting important areas such as the kitchen, bathrooms, and outdoor spaces.
- Answer Initial Questions: Provide helpful answers to common questions about the property and its amenities.
What’s NOT Included:
- Ongoing guest support after check-in.
- Maintenance or emergency repair services (available separately).
- Transportation services for guests.
What You Provide:
- Property access details (keys, codes, etc.).
- A list of important property features or special requests to explain during check-in.
- Guest Arrival Information: Expected arrival time and Guest Contact Information to coordinate arrival logistics.
Service Availability:
- Standard: Monday to Friday, 9:00 AM - 6:00 PM
- Afterhours: Monday to Friday, 6:00 PM - 11:00 PM and Saturdays
- Premium: Sundays & Holidays (Additional charges apply)
Important Notice:
- Advance Booking Required: Service is not confirmed until a Calisto Concierge provides a written confirmation.
- Last-Minute Requests: May be declined if staff availability is limited. We recommend booking at least 3 working days in advance.
Calisto Manage Client Discount:
Calisto Manage clients receive a 20% discount on this service. Sign up for our property management services at calistoservices.com/manage to unlock exclusive savings and enjoy worry-free guest management.
After Your Purchase:
A Calisto Concierge will contact you to confirm your appointment time, service date, and location.
On the Day of Service:
- Ensure Property Access: Make accommodations so service staff can access the property and prepare for guest arrival.
- Access Issues: If service staff encounter access issues, a Concierge will contact you using the phone number provided on the order.
Tip: Be available at the phone number listed in your order during the scheduled appointment time to avoid unnecessary cancellation fees.
