1. Menu Offerings
1.1 The menu items ("Food") provided by NYC Bakeries (Pty) Ltd T/A Bagelstreet ("we," "us," or "our") for delivery and/or collection are listed on this website ("Site") or online application ("App"). These offerings are subject to updates and modifications at our discretion.
1.2 Photographs displayed on the Site/App are for illustrative purposes only. Actual food items may differ in appearance. Additionally, there may be limitations on the quantity of food items available for order; any such restrictions will be indicated on the Site/App.
1.3 All food items are offered as described in their respective headers and descriptions without variation. Photographs depicting menu items alongside ingredients, sides, snacks, beverages, etc., are for illustration only; such additional items are not included in the price unless explicitly stated. We are not obligated to fulfil requests based solely on illustrative content. Food images are only a representation of the food we make and maybe affected by lighting & camera settings in the photo studio as such the food item you ordered will vary as it goes through the process of preparing and packaging.
1.4 All and every ingredient used in the processing of your food is Kosher and, Halaal certified by its manufacturer and further audited and certified by the South African National Halaal Authority (SANHA) under certification number S-1660
2. YOUR INFORMATION
2.1 We collect only the information necessary to provide our services to you. We do not share your information with third parties. By agreeing to these terms, you consent to receive communications from us via SMS, email, and/or WhatsApp regarding orders, inquiries, marketing, promotions, or other lawful purposes.
PRICING
3.1 Prices for our food items are displayed on the Site/App and are subject to change at anytime based on type, quantity, size, and any requested variations or upgrades.
3.2 Orders placed outside our standard operating hours (before opening or after closing times) will incur additional charges as determined by us.
RECIPES & INGREDIENTS
4.1 Our recipes are proprietary creations made with premium-grade ingredients. We do not replicate or imitate menu items from other businesses; each item is conceptualized by our owner and founder. We collaborate with trusted suppliers to maintain consistency and quality. Recipes are subject to change without notice.
4.2 In the event of ingredient shortages, we reserve the right to substitute an ingredient, provided such substitution results in less than a 10% change to the recipe.
4.3 Supplier price adjustments throughout the year may impact our pricing. Consequently, we may increase the prices of individual items or categories without prior notice. However, we commit to maintaining our serving sizes and will not reduce portions to offset profit losses.
FOOD DELIVERY SERVICE
5.1 Delivery is available within a 8 km radius from our location in Kelvin and is charged at rates consistent with industry standards.
5.2 If delivery is unavailable, this will be indicated on the Site/App or communicated via WhatsApp, SMS, or telephone. When delivery is available, it may be limited to specific times or areas.
5.3 A delivery fee or surcharge is payable for using delivery services, including those provided by third-party providers such as Uber
5.4 By using our delivery services, you agree to ensure the safety of the delivery personnel while they are on your premises. You indemnify Bagelstreet, its affiliates, management, and owners against any theft, property loss, damage, injury, or death sustained by delivery personnel on your premises. Additionally, you indemnify Bagelstreet against any loss of your food order while the delivery person is on-site at the address provided during the ordering process.
5.5 We reserve the right to cancel deliveries in cases of adverse situations: weather, traffic disruptions, public unrest, or any other extraordinary circumstance affecting driver or business safety. In such instances, you may be requested to collect your order, and any delivery charges will be refunded.
5.6 While we strive for timely deliveries, factors such as traffic, accidents, road closures, public unrest, and weather conditions may cause delays. We appreciate your understanding and do not offer cancellations or refunds due to delayed deliveries.
5.7 In the event of non-delivery due to an accident or theft by a delivery person appointed by us, we will replace your ordered items exactly as you have ordered.
5.8 Preparation Time: Our preparation time depends on several factors (a) how many orders we have to fulfil prior to yours (b) how many items have been ordered (c) group(ed) orders (d) catering platter order. Our general preparation times for a single meal order is 15 minutes, group orders 35-45 mins and platters 90 mins.
5.9 Delivery Time: Delivery time is not guaranteed and depends on several factors (a) driver availability (b) adverse weather & traffic conditions (c) breakdowns. Delivery is offered on a best effort basis and is usually 15-20 minutes from pick-up at our address to yours - if it is within 5km radius from us.
PAYMENT
6.1 All orders placed via the Site/App for delivery and/or collection must be for same-day fulfilment and requires payment prior to food delivery or handover.
6.2 Upon receiving your order, we will confirm it and notify you via the Site/App, SMS, or email regarding our acceptance. Once accepted our staff immediately begin the preparation process in which case you are liable for the full cost of the order.
6.3 Cash payments for delivery are not accepted. Our drivers do not carry card payment machines. Orders must be paid online via YOCO's secured payment service, EFT may be an option.
6.4 No food delivery will be scheduled without prior payment.
6.5 If your payment is unauthorized or rejected by the online Payment Gateway, your order will not be fulfilled.
6.6 All transactions are processed in South African Rands (ZAR). Payments can be made via debit card, credit card, Google Pay, or Instant EFT, depending on your financial system, availability and eligibility. We utilize secure online payment facilities via Yoco, with all transactions encrypted using appropriate technology. We do not store your bank payment card information.
6.7 Once your order is placed and payment authorized, cancellations or refunds are not permitted.
DELIVERY DRIVER WAITING TIME
7.1 If you are unavailable to accept the delivery and the driver waits more than 6 minutes, you will be charged an additional R8.00 per minute.7.2 If you cannot accept the delivery, please arrange for an alternative person to do so. If no one is available, your food package may be left with a security guard, receptionist, or another individual at your provided address. Bagel Street is not responsible for missing food bags due to your unavailability during delivery nor will Bagel Street be liable for food delivery to an incorrect location.
PAYMENTS GENERAL
8.1 The availability of food for delivery and/or collection is at our sole discretion. We may withdraw food or related services if full payment is not received within 15 minutes of placing an order.
ERRORS
9.1 Before submitting your order by clicking "proceed," "place my order," or a similar button, please review and correct any errors. Once submitted, input errors cannot be corrected, and we are not responsible for such errors or omissions.
ORDERING PROCESS
10.1 If you decide not to proceed with your order before clicking "proceed," "place my order," or a similar button, please clear your order basket and close the Site/App window. For orders placed via telephone or WhatsApp, contact us within 5 minutes at 068-555-7786 to cancel the order.
10.2 If food preparation has begun, you are liable for payment of the ordered items.
10.3 Upon receiving your order, we will process it and notify you via the Site/App, SMS, or email regarding its acceptance. Some menu items may be incorrectly priced; if the correct price differs, we will contact you before dispatch.
10.4 If your payment is unauthorized or rejected by the online Payment Gateway, your order will not be fulfilled.
10.5 We do not store credit card data but transmit encrypted information (tokens) to the payment service provider to facilitate payments.
DISCOUNTS AND PROMOTIONS
11.1 Unless specified, promotional offers cannot be combined with other offers and are subject to availability.
11.2 Discounts may apply if you use a promotional code authorized by Bagelstreet. Fraudulent use of promotional codes will invalidate your order.
11.3 Promotions are created for your benefit and typically offer valuable savings. Promotions may be limited; if your cart limit is reached, you cannot add more promotional items. Bagelstreet is not obligated to fulfil amounts exceeding specified promotional limits.
11.3 Discount Codes, Coupons and Loyalty Rewards are not applicable to Corporate and Business customers / orders.
RETURNS & REFUND POLICY
We take pride in preparing every order fresh and to the highest standards. Because of the nature of food service, we have specific guidelines around returns and refunds:
12.1 Food Safety & Returns: Once food has been prepared and handed over to you (either via collection or delivery), it cannot be returned. This policy ensures compliance with strict food safety standards and protects all customers from potential health risks.
12.2 Refunds & Exceptions: Refunds are not automatic and will only be considered in exceptional circumstances, such as: Incorrect items delivered compared to the order placed; Quality concerns that are reported immediately (e.g., food not meeting expected standards). All refund requests must be submitted within 24 hours of purchase, with proof of order (receipt, order number, or app confirmation) including at least two photographs sent to our WhatsApp Business 068-555-7786
12.3 Process for Requests: Customers should contact our team directly via Phone call or WhatsApp to lodge a request. Each case will be reviewed individually, and management reserves the right to approve or decline refunds at its discretion. Approved refunds will be processed through Electronic Funds Transfer within a reasonable timeframe.
12.4 Commitment to Service: While we cannot accept returns of prepared food, we are committed to resolving genuine issues promptly and fairly. Our goal is to ensure every customer enjoys a positive experience with us.
PRIVACY POLICY
https://bagelstreet.co.za/pages/privacy-policyRETURNS & REFUND POLICY
https://bagelstreet.co.za/pages/returns-refund-policy